Forum > Sony Ericsson / Sony > Symbian phones > No more updates for satio

Jeff, thank you for getting back to us with some updates about our concerns but I honestly don't want to hear from you, I want to hear from the people responsible for our frustration. If what you say is true that 'people are reading these forums' and that 'they are paying attentions to our pleas' then I'd really appreciate a personal apology from the software team's project manager (or whoever else is responsible for this massive failure) for wasting my time and money.

I hope all of you Sony Ericsson employees understand that despite all of us loyal Sony and Sony Ericsson fans all across the world, darn well knowing that the Apple Iphone is a much better phone than anything that Sony Ericsson can crank out, we still chose to stick by your side, digging SE out of its financial woes, making sure that you guys still have your jobs but what do we get in return?

I'll tell you what we got:

-pitched tricked into a great marketing scheme
-bought the so called FLAGSHIP phone that could supposedly do so many wonderful things (now, when most car companies make a flagship vehicle, this is their chance to create a lasting brand image and to wow customers with innovative engineering, design and quality, AND YOU CALL SATIO A FLAGSHIP!?)
-a horrible first impression
-extremely inefficient & laggy user interface, a phone that freezed daily,( usually several times a day for me)
-laggy video recording with bad audio recording quality.
-weak aftermarket and application support (bad quality hand me down apps from Nokia phones)
-frustrating days, weeks, and months before a less than satisfactory update
-in which the update took away our availability to hack the phone to get the apps we want, yes people hack their phones so they can be happier with them, please get over yourselves and open your eyes to this fact because we're not just going to sit back and purchase your horrible and expensive applications.

Now we are here, today, still unsatisfied with our phones with no knowledge of any planned resolutions whatsover, hearing about rumors that there won't even be any updates for the Satio or if there are, there won't be much major function updates...Wouldn't this **** you off too?

You guys have no idea how much I backed up Sony and Sony Ericsson products, so many of my electronics are of Sony origin even though I was let down many times already. Is this the last straw? I think it is...I have had this phone since it was out so about 8 months already and I'm still not happy with it.

So:

1) why don't we get an apology from the software team? No, not customer relations team because we know you guys are great with apologies.

2) Why don't we get a press release or schedule telling us approximately when we could expect any function updates? (i.e. future updates: Sept 2010, increased functions in camera to provide quality pictures and efficient camera interface / Dec. 2010, increased battery efficiency along with efficiency of user interface, and **** maybe throw in a few free apps while you're at it, I think we deserve it by now).

3) Why not even offer a higher powered battery, maybe 1500? **** if I was the company and I had that many ****** off customers, I'd mail them one for free!


I don't know what is going on over there in Sony Ericsson Headquarters but I hope you understand that other companies like HTC are destroying your market share, before I would never even consider an HTC, My Touch, Nexus One, or Iphone but now? I am drooling over all of them. WHY? because you guys are NOT LISTENING.

And Jeff, if you personally go and read this letter to the software project manager in charge of the Satio, NOW THAT WOULD BE THE BEST CUSTOMER RELATIONS SERVICE I"VE EVER ENCOUNTERED, and I would personally call your superior and tell him/her about your SUPERB service to the mass SATIO market.

p.s. if you guys think that you only have a bad reputation with Satio owners, think again, you are currently experiencing the same issue with other phone owners like the Xperia X10 and even people that don't currently have Sony Ericsson phones are NOT suprised when I tell them of my issues. Basically, all of my friends know by now NOT to purchase SE again, if you guys value your jobs, you'll get this fixed. ASAP.

Thank You for patiently reading through my frustrated and borderline-rude post, if you were in my shoes Jeff...you would feel the exact same way.

On 2010-06-14 21:00:00, jj03 wrote:
@monaco. Of course i do. It put myself in SE's shoes. Reading your letter, it comes across as all knowing. Your saying nothing they don't already know. Way too long.