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It's official O2 are crap |
hobbian
Joined: Feb 10, 2007
Posts: 1
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Last November I started a contract with O2. What a disaster!!!
Before I bought the XDA Exec (good phone etc) I asked about the coverage between home, work and surrounding areas. "Excellent", they said.
From experience I found this to be blatantly untrue. In and out of signal range every 3 -4 miles on my commuter journey.
Tried to concel the contract. Yes I can, but only if I pay ALL outstanding line rentals. (no hint of a compromise)
Customer services say, "Go to the shop where you purchased the phone and they will sort it out".
Shop says, "Phone customer services, they will sort it out".
The whole experience has taught me one thing. O2 shop staff couldn't care less about customer service. For example, I was told, with a straight face, no hint of irony, that no phones work at sea level. As I live on the North Norfolk coast, I know this to be untrue. Do they think I am a complete fool. Evidently they do.
I have now gone to another network that I know gives the coverage I require and would advise anyone not to touch O2 with a bargepole.
Appalling does not even come close. The whole comany is, as far as I am concerned, a waste of space.
BE WARNED!!! (From one who knows!!!)
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Seanyb2
Joined: Jan 26, 2007
Posts: > 500
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Hello sorry ToneyEricsson i only just seen your message. Er my brother has a K800i. I dont know what else to say the situation with not sending multiple text is crazy. Pre pay customers are treated unfairly but i am just not sure no more what is going on with O2. How did they win best network. Their customer service is awful very patronising they are. I still after 4 months with T Mobile have had no problems with them. Its always the quiet networks who just get on with it that do a good job. Anyway cool name ToneyEricsson wish i thought of that one.
This message was posted from a 6233 |
Toney_Ericsson
Joined: Feb 20, 2005
Posts: > 500
From: United Kingdom
PM |
Seanyb2, you're brother should be able to send multiple texts now - I can. O2 did'nt contact me or anything I just tried it out of the blue and it seems to work. All them phone calls and complaint letter seemed to of worked although this took long enough did'nt it.
I still agree about the dodgey 3G signal and crap customer service. Complete waste of space.
I'm only with them because of the free texts.  |
Seanyb2
Joined: Jan 26, 2007
Posts: > 500
PM |
Yes i will let him know he is away in Wiltshire now i will text him tomorrow. He aint very technical minded like i am so he wont know though he may have tried. Yes the free stuff from O2 is good thats the only thing thats not so good on T Mobile there are not many freebies. I am thinking of switching to Vodafone only cos they provide free calls and texts all weekend if you spend 5 quid in the week plus Stop the Clock on every week day evening. I will just use T Mobile for web. Its cos i am starting to make long calls and i dont want a contract no more. Anyway cheers for that.
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o2.ie
Joined: Mar 10, 2007
Posts: 1
PM |
As an O2 Ireland contract (formerly speakeasy/pay as you go) customer there does not seem to be any of the service limitations as you guys have in the UK.
Also there are no service differences between pay as you go and contract, if you can do it on one you can do it on the other.
I dont want to sound too pro O2 but there Cus Service is excellent, maybe O2 UK can learn a few things from their Irish sister!!
One or two bad things are the 3G network only covers 54% population coverage at the moment i.e Dublin. Plus the only Network that offer Video Calling over here are Vodafone!! |
darrengf
Joined: Dec 21, 2003
Posts: > 500
PM |
I have been wit Orange for the last 7 Years and 6 of them on contract.
In the last year Orange customer care is appauling. They havnt got a clue, not interested and you can take over a hour sometimes to get through.
I have heard mixed reviews with my friends with vodafone so i want bothered and the deals they are offering are crap.
I have also been with Virgin on contract for the last 5 years and very happy with them, but again deals arnt brilliant and the network still isnt overaly strong in places where i live, But i know a few friends of mine are extremely impressed with customer care so thats a +point.
3 is best not going there on customer care, but coverage is getting better now.
So I chose 02. Online 35, i was over happy with the deal, I can ring any 0800, 0844, 0870, 0845 numbers out of my bundle (No other network does this)
I can use my text bundle from aborad. 1 text sent from abroad removes 4 out of my bundle (Doesn your network does this? Nope only o2 again)
And customer care i can honestly say are superb. Shops are fantastic, very helpful and if i ring them again, superb. Really helpful, no problems at all.
I have just transfered over a few family and friends on 02 as well in last couple of months and again they have had no problems and very happy with customer care and service.
Regarding Network coverage I have not had any problems.
I have been able to make calls where i couldnt before on Orange and only found 1 place where coverage was poorer than orange, but i could still make a call.
I cant fault orange for 3g or coverage and I cant fault O2 for GSM coverage, but for 3g its not very good at all.
However if they sign a deal with T-moible to share 3g then im happy.
I also (When i get 3g) can make 3g calls until october for free to other networks (they come out of my bundle)
I have friends abroad and text over seas now only cost 12p per sms instead of 20p like orange charged.
Im not sying O2 are perfect and 3g coverage is poor, but ive yet to find a real fault with them and customer care are gr8.
I can tell you that Orange are not. trust me. My mate was told he cant have a free upgrade as he doesnt spend enough (Avg £25-30 a month) and your sort of a burden on the network!! (If you read between what he was told)
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Toney_Ericsson
Joined: Feb 20, 2005
Posts: > 500
From: United Kingdom
PM |
O2 Customer Service is great?!? blimey, every single one I've spoke to has'nt a frigging clue and My Care is a complete waste of space, thats well known.
It took MONTHS.... and a complaint letter to get this multiple text issue on O2 3G Pay & Go fixed!!
Thats not what I call great.
_________________
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[ This Message was edited by: Toney_Ericsson on 2007-03-17 02:46 ] |
jonat8
Joined: Aug 10, 2003
Posts: 78
From: Norwich, United Kingdom
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I am on an O2 Online contract and it is fine for your standard calls and texts, no problem but considering I live in a full 3G area, it would be nice if there were some more 3G features such as radio or mobile TV or just something like that! And when T-Mobile are coming out with their £7.50 unlimited browsing deal and 3 with their X-Series unlimited browsing deal, charging £3.00/Mb seems remarkably "old-school", especially since a) their proxy server is rubbish and doesn't even support cookies and b) Online customers cannot sign up to data bundles other than the ridiculous 4Mb one for £5.00.
[ This Message was edited by: jonat8 on 2007-04-24 06:37 ] |
Mr Miyagi
Joined: Mar 28, 2005
Posts: > 500
From: UK
PM |
hmm to the person who said something about o2 advertising free long weekend calls on o2, and at the bottom it says to a maximum of 2000 mins a month, i dont see anything wrong with that at all, at least O2 are mentioning on the small print that everyone should read that der is a fair usage policy. UNlike some companny's like orange, they mention unlimited texts on one of der animal tariffs, however its not unlimited its subject to a maximum 2000 or 3000 texts, again same applys to oranges free evening calls on pay and go, its not free if u use over 500/600 mins since its capped at 500 r 600 mins. der is no such thing as a service being always free. |
Oz-Sco
Joined: Sep 17, 2006
Posts: 150
PM |
@Toney_Ericsson
While i'm all in favour of you having a rant about O2. I came to a couple of conclusions when reading the posts..
First, since you are on PAYG why go through all this hassle with O2? Just go pick up a new sim from a different provider? I mean, your battling with customer care, the techies, keeping records and even considering approaching BBC watch dog.. Is it really worth the stress, and time? (time is money after all)
ALL OVER A PAYG SIM?!
Isn't the point of PAYG considerably more flexibility? I notice you say how good T-Mobile, voda and orange.. are.. so my advice would be go get one..
Second, Perhaps O2 do care/provide more for their contract customers... and this is wrong? Are you forgetting contract means a minimum yearly income for O2? PAYG on the other hand only lasts till you next decide to top up.. or not?
Anyways, i'm really glad that 'magically' you can now send long sms, i'm sure it must have been all the abusive emails you sent! because they always make huge corporations change policies.. I can't imagine it would be a setting that 'magically' got changed on your phone was it? No.. Thought not..
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Toney_Ericsson
Joined: Feb 20, 2005
Posts: > 500
From: United Kingdom
PM |
On 2007-04-24 11:19:21, Oz-Sco wrote:
@Toney_Ericsson
While i'm all in favour of you having a rant about O2. I came to a couple of conclusions when reading the posts..
First, since you are on PAYG why go through all this hassle with O2? Just go pick up a new sim from a different provider? I mean, your battling with customer care, the techies, keeping records and even considering approaching BBC watch dog.. Is it really worth the stress, and time? (time is money after all)
ALL OVER A PAYG SIM?!
Isn't the point of PAYG considerably more flexibility? I notice you say how good T-Mobile, voda and orange.. are.. so my advice would be go get one..
Second, Perhaps O2 do care/provide more for their contract customers... and this is wrong? Are you forgetting contract means a minimum yearly income for O2? PAYG on the other hand only lasts till you next decide to top up.. or not?
Anyways, i'm really glad that 'magically' you can now send long sms, i'm sure it must have been all the abusive emails you sent! because they always make huge corporations change policies.. I can't imagine it would be a setting that 'magically' got changed on your phone was it? No.. Thought not..
Why not expose a company who is not meeting customers expectations or not providing a proper service? Yes it is worth it!
You may have "kick me" on your back and just wonder off somewhere else but I don't and neither does other O2 customers who expect a decent service!
I've used and use all networks, hence why I have an opinion on which network is the worst, o2 are crap.
The freebies is what keeps o2's customers, it's nothing else.
I went through this "hassle" because I know a lot of people on o2. It was fine on 2.5G but with the 3G Pay & Go sims multiple text messaging was not set up properly on o2's Pre-pay system, it was on the o2 contract system.
I sent o2 a very nice complaint letter high lighting that and other areas of their service. ( ), received a telephone call from O2 complaints service, got thanked for pointing it out about the multiple text issue, she had tested it out by then and could see the problem saying that it will be looked into why multiple texts can not be sent, discussed the other issues with their service, received a reimbursement for my calls to them, two days later everyone has multiple texts enabled on o2 3G Pay & GO.
So yes, it did "magically" start working.
A reason why I think noone noticed the text issue before is because noone uses O2 3G to notice the multiple text issue. Thats pretty much proven in other posts. O2 don't have any decent 3G content worth downloading or streaming, no mobile tv nothing.
Crap.
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[ This Message was edited by: Toney_Ericsson on 2007-04-29 01:42 ] |
s32bauer
Joined: Jul 30, 2006
Posts: 163
PM |
I still can't believe that O2 has a 3G signal in a tiny village where my Nan lives, yet in the town centre where I live there is nothing!
Rip off! |
moose8
Joined: Dec 22, 2007
Posts: 1
PM |
Think you all miss the point about O2 its there to save you money. I have two phones on contract with them and cant get reception nearly any where. Way i see it is the wife cant call me or her friends. My bill is lots lower than it was with Orange.£100 a month better off thanks to O2 - dont talk to anyone but hey!!! (Bought a Orange pay as ya go to talk to girlfriend lol) | |
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Posted: 2007-02-10 22:55
