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It's official O2 are crap |
Toney_Ericsson
Joined: Feb 20, 2005
Posts: > 500
From: United Kingdom
PM |
After many tests and correspondence with Sony Ericsson and O2 I can confirm that O2 Pay and Go 3G is complete crap.
You are unable to send multiple texts when using O2 3G Pay and Go. This is not only on Sony Ericssons its all 3G handsets as my tests went onto the Motorola V3x and even Nokia N73. None will send a text which goes over a page in length. You can only send multiple texts if you have you're O2 3G Pay and Go USIM set in you're handset to use GSM (2.5G).
Strangely though, if you are a O2 3G contract customer you can send multiple texts using O2 3G settings in you're handset.
Why O2 say handsets like the Sony Ericsson K800i are available on both contract and Pay and Go I do not know as clearly on Pay and Go any 3G handset is not supported fully. |
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Toney_Ericsson
Joined: Feb 20, 2005
Posts: > 500
From: United Kingdom
PM |
Reply from Sony Ericsson about this issue:
Dear ************,
Thank you for letting us know about the outcome of your test in to where the problem lies. I can understand how frustrating it must be. I hope that yourself and every other O2 3G PAYG customer soon have a solution to this problem.
Best Regards,
**************
Sony Ericsson Call Centre
mailto:questions.gb@support.sonyericsson.com
http://www.sonyericsson.com
O2 as per usual were trying to blame Sony Ericsson you see.
What are O2 going to do about it is the question - bugger all by the looks.
Thought I would mention this as it concerns all O2 Pay and Go customers with a 3G handset or people thinking of going with O2 for that matter. |
amawanqa
Joined: May 08, 2004
Posts: > 500
From: Hornchurch UK & East London SA
PM |
There aren't just issues/ limitations related to O2 3G services.
Try getting O2 PAYG mobile internet settings and the like... they'll tell you that there are such 'limitations' if you're not on contract... buggers.
WAP and MMS settings no probz, though, but that's about it.
_________________
He who laughs last...thinks slowest.
Current phones:  T39m,  T610, T630, P900, Nokia 7600, Nokia N73.
[ This Message was edited by: amawanqa on 2007-01-11 20:19 ] |
Toney_Ericsson
Joined: Feb 20, 2005
Posts: > 500
From: United Kingdom
PM |
I know what you mean and one of these so called "limitaions" which is complete crap is O2 POP3 email.
Here is a quote taken from an email O2 customer service sent to me recently which I think is what you are mentioning as I have heard it all before from O2.
"There are certain services (eg POP3) that are offered to our Pay Monthly customers and not Pay and Go customers, as these services are supported by the tariff. But sending multiple text messages is same on both the tariffs."
Both the above comments made by an O2 representative are completely inaccurate, and more like crap to put it blunt.
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Simon N
Joined: Dec 02, 2005
Posts: 71
From: Nottingham UK
PM |
Sits smiling.
I never did understand the appeal of pay as you go....and now I understand it less.
Get a contract and never look back; just upgraded on O2, 20 a month for 175mins 500 texts 1mb downloads and free w850i. Been with O2 for 3 years and they seem to reward loyalty which is a nice thing.
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Toney_Ericsson
Joined: Feb 20, 2005
Posts: > 500
From: United Kingdom
PM |
Take out a contract with O2 on the basis that they can not provide a half decent pre-pay service?
I've been an O2 customer since O2 were formally Genie/BT cellnet, the only reason why they have customers is because of the freebies - you dont get any customer service.
Orange are better for contracts anyway, even T-mobiles Flext is very good. I'd rather be with them if I wanted a contract.
Oranges offer here is sure to win a lot of customers who wish to use Pay and Go as it is the exact same as what O2 online offer but with free evening calls for 2 years for only a tenner a month
http://shop.orange.co.uk/shop/payasyougo/benefits?WT.svl=401
Also Orange are currently offering a free sim for the above offer found here
http://shop.orange.co.uk/shop/simoffer?WT.mc_id=ConFreShFre_0415
Sounds good to me minus the stupid text issue.
Besides, I already have unlimited 24/7 local and national calls on landlines, WiFi phone for free long distance family and friends calls, Pay and Go suites me fine. I change my phone often and always go sim free so theres no horrid network branding plus the handset keeps its value better and cant be bothered to wait for a contract for a free upgrade. I think Pay and Go makes sense - it suites me 
Above free sim offer finished - only £1 now mind 
[ This Message was edited by: Toney_Ericsson on 2007-01-12 00:03 ] |
Miss UK
Joined: Jan 11, 2003
Posts: > 500
PM |
tbh I get pretty cheesed off seeing how 02 have all these offers for PAYG customers, I think they should consider them less and people take out contracts, ive been with them 6 years I upgraded my tariff from a BT Genie one last month to a £25 per month 1000 off peak calls to any network, 1.0MB GPRS, 500 texts plus ive got 22mins with 02 treats daytime.
I think they've been looking at my records most recentley to as ive had a letter saying im entitled to free phone at the end of the year,
they gave me a Silver 007 K800i last Sunday for £30 aswell,
An "Apple" a day keeps the Doctor at Bay! |
Toney_Ericsson
Joined: Feb 20, 2005
Posts: > 500
From: United Kingdom
PM |
Which particular tariff are you on?
The only contract tariff that looks ok to me is O2 online 35 link here
https://shop.o2.co.uk/tariffs/18_months
But still Orange Dolphin 35 is better than that I would say
http://shop.orange.co.uk/shop/yourplan/online
I disagree with you at Pay and Go customers should be treated unfairy because they choose to "Pay as they Go".
No matter what tariff you are on you should be able to use the same facilities and sending a multiple text is hardly rocket science - which other network has this issue with not being able to send multiple texts using a 3G service.
Another joke about the O2 3G service, my local O2 store has a 3G cell in it's back office yet 30 meters away from the store you have no O2 3G signal.
[ This Message was edited by: Toney_Ericsson on 2007-01-13 16:30 ] |
Miss UK
Joined: Jan 11, 2003
Posts: > 500
PM |
Im on this one
https://shop.o2.co.uk/tariff/Online_Leisure_25/Standard/12_months
all im saying is I think 02 should look after there Contracteed customers alot more cos they seem to be fobbing alot of us off when it comes to you PAYG lot 
anyways they have sorted me out,
they were gonna charge me for a 3G sim at xmas becos i had a replacement a few month earlier but they didn't oviousley they have looked at my records and sent me a invoice with 0.00
im dieing to try Video calling with my phone but none of my mates has it enabled 
An "Apple" a day keeps the Doctor at Bay! |
Toney_Ericsson
Joined: Feb 20, 2005
Posts: > 500
From: United Kingdom
PM |
How are O2 fobbing contract customers off, explain?
O2 are fobbing PAYG customers i.e "some services are not available cough cough crap"
I'm suprised you did'nt go for the 35 a month one, free calls all weekend (o2 long weekends)
Thats the only kind of thing I find appealing about a contract, not the free phone because thats just to get customers bound into a contract like any contract. Orange's version of the free calls is unlimited calls to a magic number which is actually better plus unlimited texts (capped at 3000) and 550 anytime mins on that Dolphin one. |
Toney_Ericsson
Joined: Feb 20, 2005
Posts: > 500
From: United Kingdom
PM |
I'm amazed at O2's incompetence,
Spot the errors and how this idiot is trying to mislead me in this reply from O2.
"Thank you for contacting customer service about the problems you're having with your Pay and Go 3G SIM card.
Following on from what Vicky has told you, were aware that there is a problem with sending text messages which are larger than 180 characters from a Pay and Go SIM card.
This issue is more apparent with specific handsets including the Sony Ericsson K800i and The Nokia N73; however this problem does not affect all 3G handsets.
I can assure you that our engineers are investigating this fault at the highest priority. There is a case open with them and the reference number is *******. Unfortunately I am unable to tell you how long this issue may take to fix.
As our Pay and Go and Pay Monthly service operate on different platforms, there is a difference between the services which are available on them.
I'm also sorry that you're having difficulties using the 3G in your area and I can appreciate how frustrating this must be for you.
Your location does show good coverage on our online coverage predictor; however the map does show a prediction of coverage rather than a true measurement. This is because geographical and structural features arent taken into account so the actual coverage experience can vary. Please note that were always expanding our network and the coverage in all areas of the UK is constantly improving.
I hope youll find this information useful. If there's anything else we can do for you, please reply to this email.
You can also visit our online help centre at:
http://www.o2.co.uk/help
Important - When you email us please provide: your date of birth, postcode and mobile number as it helps us answer your query faster.
Kind regards,
Alpesh Patel
O2 Customer Service.
Getting your query right the first time you email us is very important to us. If your query has not been resolved this time, please reply to this email with the words 'Need More Help' in the subject field.
O2 (UK) Limited, Registered Office: 260 Bath Road, Slough, Berkshire SL1 4DX. Registered in England No 1743099."
My reply will be along the lines of....
Yes I know you dont support multiple texts on the O2 3G service, I'm the one who told you that not you're numpty customer service representative who tried to tell me different and kept arguing that you can send multiple texts until I asked for it to be tested instead of blaming Sony Ericsson and blaming everyone else apart from O2.
Look how that idiot is trying to say "some handsets on O2 PAYG can send multiple texts when using O2 3G" No they cant, what an idiot.
I'm going to ask him which "specific" handsets "can" send multiple texts when using O2 PAYG 3G for the fun of it. I always thought that there is 160 characters in a text not 180 like he is suggesting.
Also, there is proof of the pudding from O2 at how accurate the 3G coverage map is on the O2 website which asks you to put you're postcode to see what sort of 3G coverage you have in you're area.
It's a prediction, yes I know you're bloody dreaming O2!!!!!!!!!!!!!!!
[ This Message was edited by: Toney_Ericsson on 2007-01-14 15:53 ] |
willo
Joined: Sep 21, 2006
Posts: 163
From: Liverpool
PM |
@Toney_Ericsson,
"Also, there is proof of the pudding from O2 at how accurate the 3G coverage map is on the O2 website which asks you to put you're postcode to see what sort of 3G coverage you have in you're area."
You're dead right mate; I can't get a 3G signal when I'm in my office. Despite the fact that the O2 transmitter is 2 storeys above my head on the roof of our building!
The coverage map states I should have a 3G signal.
Dave |
Toney_Ericsson
Joined: Feb 20, 2005
Posts: > 500
From: United Kingdom
PM |
@ Willo
It's extremely patchy I find yes. Do you get the same outside you're office or would it be just inside the building?
Ok everyone, what the hell is this reply I got from O2 today look below, this is the reply I got after asking "so which specific handsets are supported by the O2 3G Pay and Go service, also its after 1 page in length, 160 characters are in a 1 page text.
"Thanks for emailing us about the problems you're having with your Pay and Go 3G SIM card.
The 3G mobile phones by O2 Pay and Go which supports 3G service are O2 ICE, Samsung Z320i, Sony Ericsson K610i, Sony Ericsson K800i, Sony Ericsson P990i.
Were aware that there is a problem with sending text messages, which are larger than 180 characters from a Pay and Go SIM card.
Our engineers are investigating this fault at the highest priority and as soon as the issue is resolved well contact you.
If you need further information about this matter, please reply to this email.
For further details about O2, please visit our online Help Centre at:
http://www.o2.co.uk/help
Important: Please make sure that every time you contact us you include the following information: Your Date of Birth, Postcode, Mobile Number.
Kind regards,
Irfan Fodkar
O2 Customer Service.
Getting your query right the first time you email us is very important to us. If your query has not been resolved this time, please reply to this email with the words 'Need More Help' in the subject field and well deal with your response as a matter of priority.
O2 (UK) Limited, Registered Office: 260 Bath Road, Slough, Berkshire SL1 4DX. Registered in England No 1743099."
Why is he mentioning the Sony Ericsson K800i as being supported when this whole issue is about it not being supported including other handsets that I have tried. I question those handsets as being supported as I dont believe they are as the multiple text issue is because of O2's 3G Pay and Go system/platform - I would think thats pretty obvious.
I've just tried sending a multiple text from my girlfriends Sony Ericsson K610i which is an O2 contract phone with my O2 Pay and Go USIM at 162 characters long - it won't send. That information O2 customer service have sent is more inaccurate bull.
Anyone fancy trying a Sony Ericsson P990i with an O2 3G Pay and Go USIM or do you think we can safely presume it won't work
[ This Message was edited by: Toney_Ericsson on 2007-01-15 17:44 ] |
Toney_Ericsson
Joined: Feb 20, 2005
Posts: > 500
From: United Kingdom
PM |
Update:
Had a call from O2 this evening, basically chaps there is bugger all they are doing about the text issue they "dont know when our engineers will be able to find the specific things thats causing this fault".
As I told them and keep telling O2, the reason why there is this problem is because of the differences between you're contract and Pay and Go 3G platforms.
Also, I did tell them that their interpretation of "supported handsets is misleading customers".
I do not call a half supported handset as being supported by a network.
Be warned!
This is very much something that you would see on the BBC's Watchdog television programme and something that all O2 Pay and Go customers should know about - I'm putting this forward to them. Already have made a complaint to OFCOM about O2's incompetent Customer Service, thats nothing new though as I hear it all the time from O2 customers:D
4 months to finally admit that there is a fault at O2's end is a joke. |
Miss UK
Joined: Jan 11, 2003
Posts: > 500
PM |
Quote:
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On 2007-01-14 16:27:22, Toney_Ericsson wrote:
How are O2 fobbing contract customers off, explain?
O2 are fobbing PAYG customers i.e "some services are not available cough cough crap"
I'm suprised you did'nt go for the 35 a month one, free calls all weekend (o2 long weekends)
Thats the only kind of thing I find appealing about a contract, not the free phone because thats just to get customers bound into a contract like any contract. Orange's version of the free calls is unlimited calls to a magic number which is actually better plus unlimited texts (capped at 3000) and 550 anytime mins on that Dolphin one.
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02 Prepay customers are getting alot more in terms of promotions,
free weekend calls I don't get that
how much do you top up on your phone btw?
An "Apple" a day keeps the Doctor at Bay! |
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Posted: 2007-01-11 19:35
