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How to obtain tech support/service in the US |
jnonhoffzieg
Joined: Sep 02, 2002
Posts: 268
From: Newport Beach, California
PM |
If you are trying to reach  for technical support in North America, call them at 1-800-ERICSSON (1-800-374-2776). Hours are:
Monday - Sunday 8:00am - 9:00pm EST
doesn't maintain localized service points here like they do in other regions. If you need service on your phone, you'll have to send it to their facility in Minnesota. To obtain an RMA, call them at 1-651-229-5862. Hours are:
Monday - Friday 7:00am - 8:00pm CST
Before you send your phone in, you should back up any personal data. will flash the firmware to the latest version for your model, but will not perform the T68m->T68i upgrade. For more info on that, check out this thread. | |
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sfaguy
Joined: Nov 06, 2002
Posts: 442
From: San Francisco, CA
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Quote:
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On 2002-10-08 11:54, jnonhoffzieg wrote:
If you are trying to reach for technical support in North America, call them at 1-800-ERICSSON (1-800-374-2776). Hours are:
Monday - Sunday 8:00am - 9:00pm EST
doesn't maintain localized service points here like they do in other regions. If you need service on your phone, you'll have to send it to their facility in Minnesota. To obtain an RMA, call them at 1-651-229-5862. Hours are:
Monday - Friday 7:00am - 8:00pm CST
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Hello,
For the US customers, what is the latest firmware? R2F or R5f??
Thanks,
jRc
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jnonhoffzieg
Joined: Sep 02, 2002
Posts: 268
From: Newport Beach, California
PM |
sfaguy, the latest information I have is that they are using R5A020. They might be able to answer the question directly at the phone number above, though.
Jeff
T68m -> R2F0004 on Cingular - I want my MMS! |
gnosis
Joined: Nov 09, 2002
Posts: 7
From: Philadelphia, U.S. of M-F'in A
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jnonhoffzieg,
What's an RMA?
Philly PA, returned T68m, got an 8390 from AT&T Wireless | |
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Access the forum with a mobile phone via esato.mobi
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Posted: 2002-10-08 11:54
