Posted by jcwhite_uk
The manufacturer has denied widespread issues
Retailers have started to shy away from selling the Nokia N97 following the device’s apparent high return rate.
Nokia has denied there are widespread problems; however, Orange has removed the N97 from its listings altogether, while Carphone Warehouse staff were told in an email they must warn customers of the device’s software problems prior to selling it.
High ranking 3 insiders also told Mobile of the N97’s software problems and high return rates. Issues involve screen freezing and the unprompted closing down of applications.
Source
Posted by NightBlade
I had no idea the N97 had build quality issues. Worse than the C905 by the sounds of it, as well.
Posted by jj03
i am quite surprised at the build quality issue. I mean, i expect it from se, but not from nokia..lol.
Posted by NightBlade
On 2009-08-29 12:06:00, jj03 wrote:
i am quite surprised at the build quality issue. I mean, i expect it from se, but not from nokia..lol.
Well, that's not entirely true.
Posted by Tsepz_GP
On 2009-08-29 12:06:00, jj03 wrote:
i am quite surprised at the build quality issue. I mean, i expect it from se, but not from nokia..lol.
Lol,well both can give build quality issues, only difference is NOKIA deal with them ASAP even if it means putting the device off production for a little while then bringing it back with the issues dealt with eg. E90.
Posted by jj03
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Posted by nicv27
This happened to a guy i work with but we just put it down to the v10 firmware, maybe there are deeper issues
Posted by carkitter
On 2009-08-29 20:16:00, jj03 wrote:
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Wait, wait, wait a minute here.
Who said there were build quality (hardware issues) or cheap and unsatisfactory materials being used in it's assembly?
That is not what the post says.
It says there are firmware issues - freezing and crashing of Apps.
SE had firmware freezes with early production models of the now much loved K750i.
I'm sure Nokia will come out with a countermeasure in time...
Posted by Dups!
Agree with carkitter!
It is rather annoying when people start going 'yeah but this or that company was/is worse...'
For crying out loud all manufacturers have software problems.
It is equally annoying for Nokia to deny that there are problems instead of undertaking to investigate if they aren't aware of them. Reminds me of the time they denied that a certain batch of batteries of theirs explode only to admit later on and recall them.
Posted by Bonovox
I actually think Nokia are improving with reliability overall. I had a Nokia 6303 for several months now & I have had not one single issue with it. Its never crashed or had any other problem though I know its very different its not a smartphone but its still good. I would kill for an N97[ This Message was edited by: Bonovox on 2009-08-30 21:32 ]
Posted by Residentevil
There are plenty of N97 in the return bin for you to pick up.
Posted by jj03
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Posted by adnansanni
There is only one build quality issue I’ve heard that scratching on lens due to lens cover.
Posted by senninha
i've had my N97 for two months now. i am by no means a nokia fanboy. in fact, this is the first nokia i've held on to for more than a couple of weeks in over 10 years! the only reason i went for it is because UIQ died, i despise WinMo, and i'm not a hairdresser, therefore am not qualified to own an iphone.
from my experience, i can tell you that there are no real build quality issues that i've seen. some people complain about the use of plastics instead of metal in its construction, but that's really more an aesthetic issue as there are no real problems with the plastics (creaks, etc.) some complain about the lens scratching, but if you regularly clean the camera area and don't allow dirt to accumulate, that takes care of that too. the only real hardware/design issue for me is that nokia should have given the N97 more RAM. that would have prevented the shutdown of apps when you have a lot of them running and improved stability.
however, after the first few days of owning the N97, i concluded that this would be a phone that would experience a lot of returns. i did experience a few freezes and crashes in the first few days until i got the hang of S60 and what is was trying to do. more importantly, the OS is not intuitive or very clearly laid out. i couldn't believe how i had to refer to the manual so many times just to do simple things, such as setting default numbers, since in many cases, it wasn't obvious how to do some things and/or i had no idea if the phone was doing what i wanted it to do.
what really pissed me off and almost made me throw the thing against the wall several times is for some unknown reason, to me at least, the phone would move back all the birthdays by one day on either my calendar or contacts, or both, and it did it quite a few times! mind you, i never changed the time zone on the phone. if i didn't have my PIM data backed up elsewhere, then i would have probably smashed the thing to bits!
since then, i have learned how to manage the device, tweak it and use some 3rd party apps to keep it purring along smoothly. and with the new firmware, it is now quite stable and more zippy. i haven't had a freeze or crash since i upgraded it. the hardware is quite good actually, and i am now pretty happy with it and shall hold on to it for a while yet. but i constantly backup my data, just in case that evil birthday bug reappears.
having said all that, the reason why i knew there would be a lot of returns is that i have been able to figure this phone out and get it running in its sweet spot. but the majority of people out there are not half as technically inclined as many of us here at esato are, and/or do not have the patience to take a deep breath and give the thing a 2nd chance and try to figure it out. if they did, they could have been happy enough with it in the long run.
Posted by NightBlade
On 2009-08-29 20:16:00, jj03 wrote:
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Whoops, I guess my sarcasm detector was broken at the time.
Posted by jj03
must have been...i took it as a moan..moving along. .
Posted by Bonovox
Senninha I completely agree with you on all your points especially about giving the operating system a chance. Symbian can be confusing & challenging first time & even more so difficult with a touch screen version. I myself prefer Symbian to WM & these days am used to it but not tried the touch screen ones yet. I agree people need patience & people tend to think everything is going to be simple & easy. Its a mini computer in many ways & will crash in early production & like you say its now better
Posted by Tsepz_GP
Its just like the N95. Started off with loads of issues, but with every update got better and better, it even got new features, more RAM, longer battery life etc. . .and is now still one of the best Multimedia smartphones, even leaving the SE W995 in its dust in a lot of things. Im sure N97 will be the same, theres already another update on the way that will be adding more features and improving stability.
Posted by kl25
wow...
didn't expect this from nokia, i didnt believe it when my friend said he tried out a n97 and he said it was laggy as hell
Posted by razec
Well i expect the hardware side to cause the return. I'm glad N97 hinge didn't had any issues, i was very pessimistic about the quality of this little thing. well for software issues nokia used to encounter lots of problem during the early days of S60 v3, but they managed to sort them out later at least. despite their lack of innovation in User experience, nokia pays alot of attention into software quality so this issue won't last for so long imo. at least N97 wasn't as bad as the first N95
Posted by Bonovox
Does make you think why dont manufacturers do more thorough testing before release. But from experience and also more so recently i think Nokia have improved in reliability overall.
Posted by anonymuser
On 2009-08-31 03:37:55, senninha wrote:
since then, i have learned how to manage the device
That one sentence pretty much sums up everything that's wrong with a phone like the N97 (you can apply it to most Symbian phones, and certainly all Windows Mobile phones). The whole idea of a smartphone is that it helps you to manage your life - the point where you end up spending any significant amount of your time managing the device is the point at which that device has failed entirely.
Posted by snoFlake
+1
Posted by senninha
true, i did spend a bit of time learning how to maage it and tweaking it in the first couple of weeks. but after that, it barely takes up any of my time at all. it is not a perfect device, but then there is no such thing as a perfect device.
Posted by anonymuser
The timeless, standard excuse for every bad device - "nothing's perfect."
It's true, because perfection rarely exists in any consumer product, but that doesn't mean you shouldn't expect - and get - more from such a premium phone.
Posted by MWEB
On 2009-09-07 10:41:53, Boinng wrote:
The timeless, standard excuse for every bad device - "nothing's perfect."
It's true, because perfection rarely exists in any consumer product, but that doesn't mean you shouldn't expect - and get - more from such a premium phone.
Here's a challenge, i will donate £1 to a charity of Masseurs choice for every post of yours over the last 12 months that praises ANY other phone than the iphone
Posted by goldenface
LMAO!
Posted by Tsepz_GP
^ +1
Posted by anonymuser
On 2009-09-07 12:05:00, MWEB wrote:
Here's a challenge, i will donate £1 to a charity of Masseurs choice for every post of yours over the last 12 months that praises ANY other phone than the iphone
Impossible! Why, you'd have to travel back an entire 3 days to find me praising the "good work" by SE on the Pureness - http://www.esato.com/board/viewtopic.php?topic=189130#post2786924
Or a whole 2.5 weeks to find me describing the N900 as an "an interesting phone - very much an N97 done right" - http://www.esato.com/board/viewtopic.php?topic=188695#post2777331
Here's a challenge - see if you can find a post from me in the last two weeks praising the iPhone?
[ This Message was edited by: Boinng on 2009-09-07 11:37 ]
Posted by masseur
@MWEB, that'll be any kind of Cancer research thanks
Posted by anonymuser
Here's my praise for Nokia's 5530 which I went on to defend quite a bit as it happens - http://www.esato.com/board/viewtopic.php?topic=186405#post2691871 - that one's from June. Are you paying a pound for each of these? Maybe I should keep going?
Posted by Tsepz_GP
Oooooh!
what you gon' do MWEB? lol
Anyway there's a major V20 Firmware update coming in October for N97, its going bring in nice improvements like kinetic scrolling in the rest of the UI, free up an extra memory like an extra 20mb of RAM etc. . . .
cant post Symbian Freak links here unfortunetly[ This Message was edited by: GUCCI.011 on 2009-09-07 11:52 ]
Posted by anonymuser
The Touch Diamond 2's a capable little WinMo phone - http://www.esato.com/board/viewtopic.php?topic=183635#post2648994
Posted by MWEB
I'll donate a fiver anyway
I could counter-act your good deeds by posting neg links that cancel out the "positive" ones
but i'm not that mean
Paypal Masseur ? Lol
Posted by masseur
if you really want to, a direct donation is preferable...
but do we really need to take a thread this far off-topic which such comments of other members posts/preferences? (thats a rhetorical Q btw -:) )
Posted by anonymuser
On 2009-09-07 13:13:25, MWEB wrote:
I could counter-act your good deeds by posting neg links that cancel out the "positive" ones
No you couldn't
I've certainly not attacked the 5530, or the N900, or the Pureness (I've been a little critical of the latter two but that's not the same thing).
Yes you could post links to my laying into the Satio, or the X1/X2, the N97, the Arena etc, but where I've been harsh on a phone it's generally because I've got a low opinion of it. I've got a high opinion of the iPhone so you'll find plenty of posts praising that, but again - that's down to my honestly held opinion. None of this "cancels out" the fact that I've got an open mind in general.
MWEB, you've spent pretty much the whole of the last 12 months painting me as a helpless Apple fanboy every time you come across one of my posts. Aren't you tired yet?
Posted by MWEB
On 2009-09-07 13:28:22, Boinng wrote:
On 2009-09-07 13:13:25, MWEB wrote:
I could counter-act your good deeds by posting neg links that cancel out the "positive" ones
No you couldn't
I've certainly not attacked the 5530, or the N900, or the Pureness (I've been a little critical of the latter two but that's not the same thing).
Yes you could post links to my laying into the Satio, or the X1/X2, the N97, the Arena etc, but where I've been harsh on a phone it's generally because I've got a low opinion of it. I've got a high opinion of the iPhone so you'll find plenty of posts praising that, but again - that's down to my honestly held opinion. None of this "cancels out" the fact that I've got an open mind in general.
MWEB, you've spent pretty much the whole of the last 12 months painting me as a helpless Apple fanboy every time you come across one of my posts. Aren't you tired yet?
Your posts speak for themselves
i'll leave others to judge your neutrality, or otherwise.
Posted by anonymuser
On 2009-09-07 14:14:52, MWEB wrote:
Your posts speak for themselves
Thanks. I believe they do