Posted by Themusic
hi i got the K850i off ebay on its day of release but recently the shutter wont open on the camera, i did a quick search and found another topic about this and they suggested to send the phone back under warrenty, but i checked the sony ericsson website and they say for the item to be under warrenty i have to have a valid recipt and bought it from an offical sony erricsson retailer or something along them lines, how do i go about getting this problem fixed?
thanks
Posted by A L 3 X
You could try to request the receipt from the seller on ebay?
Other than that i'm not too sure, unless you could take it to a SE service centre yourself and ask
Posted by Themusic
doubt they will have one as i think im not sure when the phone came out im assuming it came out the day i got it but iv had it a while now easily over a month maybe 2 months, i have the box and everything im not sure why the shutter has suddenly broke as i have taken care of the phone
Posted by A L 3 X
AFAIK it did it on the first firmware releas and is nto broken but just the software refuses to open it? :S
try a master reset or reinstalling your existing FW on SEUS
Posted by Themusic
how do i do that? i search for an update but it says my software is the current version it doesnt give me the option to reinstall
Posted by A L 3 X
are u using the phones FOTA or the PC version? if its PC then im not sure maybe that feature was removed.....is your phone branded at all?
Posted by Themusic
im using the phones update, the phone and box etc are all unbanded
Posted by A L 3 X
ah, i would try updating via PC...hopefully should let you then....or as i say try a master reset?
Posted by plankgatan
i should be realy realy mad.....send the guy a bomb or something.......think you got "f**ked"....sadly when people sell shit on ebay...hope he get what he deserve
_________________
I
k850i, 
w810i & 
T28
[ This Message was edited by: plankgatan on 2007-11-11 22:34 ]
Posted by A L 3 X
plank isnt this a known problem with the k850i?
Posted by apotts
Plank,
This is a problem with the K850, not the ebay seller.
http://www.esato.com/board/viewtopic.php?topic=157072
http://www.esato.com/board/viewtopic.php?topic=158333
Posted by roblightbody
Mine does this all the time.
Either a power-off-power-on sorts it, or i have to remove the battery for a few seconds. I think its firmware-related, rather than mechanical.
Posted by Themusic
tried doing the power off and removing the battery with no luck. i also tried connecting the phone to my pc and updating the firmware but it says its up to date.
i contacted SE and they said:
"Thank you for contacting the Sony Ericsson Call Centre.
With regards to your enquiry, we would suggest that you contact one of our service centres to arrange to get the mobile checked over for any possible faults that may be present on your handset. Please find below the postal address for the end user Sony Ericsson approved service location. We suggest you send your Sony Ericsson product via recorded delivery, for your peace of mind when it is in the post. We ask that you include your address, a fault description, and a copy of your proof of purchase with the IMEI number on it. We suggest that you retain the original proof of purchase, and that you note the IMEI number prior to sending.
Please note that if the damage is not covered by the Sony Ericsson Limited Warranty, there is a fee to have your product returned or replaced. Please view the warranty in your user guide or at www.sonyericsson.com/support for more information regarding this.
Please do not send your SIM card, and if the problems are unrelated to the battery, memory card, charger, or back cover, do not send these parts either. It may be the case that user data is lost during a repair, therefore we recommend backing up any data to your SIM card, memory card, or PC before sending.
FREEPOST NATW1026
Kuehne-Nagel Logistics
Unit 2A
Appletree Road
Chipping Warden
Banbury
OX17 1LL
Should you require any further assistance, please do not hesitate to contact us again for further help and support."
i dont know weather to risk sending it without the recipet and just play dumb if they contact me and say i thought i posted it or i must have lost it
Posted by Themusic
finally they released a new software but now i have a new problem if anyone can help, at random points my k850i just shuts down and restarts or shuts down turns on and either says "inactive sim" or "insert sim", does anyone know what could be causing this?
Posted by PowerLee
Sim card lose or dirty contacts, you tried cleaning them?
Posted by saravana
my k850i shutter is also not working now but i was working for oast 2 years