Posted by jnnyrocket
After only 4 days of VERY carefull use of my new S500i, two of the keys are cracked down the center. It's a geat phone, I hope to get a replacement of the same model. Anyone else had this happen?
Posted by WhiteEye
Has it been released officially?
This message was posted from a WAP device
Posted by jnnyrocket
I think so, I see it on a lot of sites in stock. Mine is TIM branded (Italy), I doubt if this has anything to do with the problem.
Posted by SE4NICK
Oh unlucky, it looks like a manufacturing fault......
I mean this dosn't happen in 4 days just claim it under your warrenty easy fixed.
Posted by bart
i've sold 2 phones so far. we started selling them on june the 30th
so far so good.
i'll try to sell more of them to see if anything happens
Posted by Daedalus85
We're getting ours in at the end of the month, so time will tell.
Looks nasty though :/
Posted by shinjiz
oh my, was just on the site in ebay to buy one, now im gonna wait a bit.. =/
bl about the phone
Posted by tranced
geez! how come you broke it? did you apply too much force in that area?
desing over quality?
Posted by jnnyrocket
it's an interesting design. The keys rock back and forth over there center (I'm Barley pressing to make the keys tilt this far). It keeps you from accedently an adjacent key and works very well. Only problem is they are so thin and flimsy that they actually bend over there center with very little pressure. I think it's a little sress riser right where the letters/numbers have the light coming through.
Posted by A L 3 X
either yours is a factory malfunctioned or that is a major design fault, i doubt the keys should be bending like that
Posted by jnnyrocket
Yah seems extreme. When I bought it I assumed that the shiny post between the keys would be solid and the key would press down around them. Everything else about the phone is really great IMO.
Posted by A L 3 X
are you male or female out of interest as i've noticed this phone seems to appeal a lot more to women than men, although I kinda like it apart from the flowery themes
Posted by jnnyrocket
Male. The phones cool factor is very high. I didnt even think of it as flowery at all, they are pushing the "fairy themed phone" sort of. But you can change the theme and light efects to whatever you want. I think of it as very organic looking.
Posted by >500
how is the slide mechanism on yours? flimsy/wonky/wobbly? or firm, sort of like w850, if you've used one? when you have slide up or down, and press buttons, does it feel firm or flimsy?
Posted by jnnyrocket
The slide mechanism is very solid with no movement when it's open. The phone flexes a little when it's open, I think because the two halfs are so thin. It feels a tiny bit gritty but over all pretty smooth. It's the only slider I've ever used.
Posted by tranced
@rocket: cant you have it replaced by a new one or will you keep it as it is?
Posted by QVGA
wow, thats one terrible design. I hope its not on all S500
Posted by xenia
You are not alone.There are 3 peoples with same problem! VERY BAD!
Posted by tranced
@xenia: you and who else?
Posted by arien617
If all S500's have this issue,
has made some MAJOR design fault. No way something like this would be missed out from tests.
Posted by tranced
naah, i dont think so. maybe jnnyrocket's is the faulty one or one of them.
Posted by arien617
We'll just have to wait and see. Read reviews from other Esato users etc.
Posted by tranced
no-one has made reviews lately. i know [a]Aware[/a] made a t650's review
Posted by sithcentz
On 2007-07-05 19:33:29, arien617 wrote:
If all S500's have this issue,
has made some MAJOR design fault. No way something like this would be missed out from tests.
I don't think it is supposed to crack(obviously), but that "bend" you see in the keys when he presses down with a pen is real. I wouldn't fear that becoming an issue though because doing that is really hard with just a finger and the way you "feel" the keys when texting always leads you to hit the middle of the key. I've had mine for about a week and have had no issues with the keypad.
Posted by jnnyrocket
I seriously doubt they did not design it correctly, also hard to belive that only a few have a design problem, weird.
I'v treated mine so carefully. When you press the center of the key with your thumb, the meat of your finger flows around the center and bends the key very easily, theres nothing you can do about it other than very precicly press the very dead center with your fingernail, and type one word a minute:)
Posted by jnnyrocket
sithcentz, do you think a branded version (mine is TIM) has anything to do with it, is yours branded? It's the same exact phone from SE just with a TIM logo on the front (and TIM menus).
Thanks
I'm wondering because now I'm not sure I want a replacment.
Posted by mazi
this problem is very important...do u think this happen for all owners?
I order one and now I am very sad....
Posted by A L 3 X
On 2007-07-05 20:36:04, jnnyrocket wrote:
sithcentz, do you think a branded version (mine is TIM) has anything to do with it, is yours branded? It's the same exact phone from SE just with a TIM logo on the front (and TIM menus).
Thanks
I'm wondering because now I'm not sure I want a replacment.
I've noticed with k800i especially, operator branded phones seem to have a different sompany make the housing...for example i had a '3' k800i which i stripped don, th housing was made by FOXCOMM whereas with my voda one it was made by some chinese company, im not sure what SE OEM ones are made by...prbably SE....so this could make a difference
Posted by sithcentz
On 2007-07-05 20:36:04, jnnyrocket wrote:
sithcentz, do you think a branded version (mine is TIM) has anything to do with it, is yours branded? It's the same exact phone from SE just with a TIM logo on the front (and TIM menus).
Thanks
I'm wondering because now I'm not sure I want a replacment.
Well, I have an unbranded one and I can't get it to bend it with my finger like you did with a pen unless I absolutely try to do it with considerable force. In other words, I could never accidentally bend it like that and I think your keypad is a little more loose than mine is. You said in your other post that you bend it naturally but to press it in the center would require you to slow down? I can't figure that out. The keys are so small that against my finger I have pretty much no choice but to hit down the entire key at once, thus preventing any "bending" because the keys are level.
Posted by jnnyrocket
Yah I'm hoping it's just an isolated problem. In the picture with the pen, I am just aboout letting the weight of the pen do the pushing, it's VERY loose and floppy. I guess you can't understand the key bending isue because yours is a better/sturdier design.
I can't stress enough how delicatly this phone was handled, this was my new baby. I posted this to give some warning that there could be a problem with the design.
Thanks for the replys.
Posted by Miss UK
looks like
might have to recall a few of these back due to cheap material being used for the keypads 
nevermind you will get a replacement no sweat
Posted by shaliron
This ain't an isolated problem. Three separate forums with the same issue: http://justamp.blogspot.com/2[....]on-s500-has-easy-to-break.html
And one quick look at the gsmarena user opinions, and you find this:
- The problem with the keyboard quality is starting to be real pain in the ass for all the new owners of the device.
My wife had been using the phone for 2 days when key '2' broke in half without any hard pressing.
- My only 2 complaints are the shiny surface (fingerprints show really easily and you gotta keep wiping it) and the # keypad. It's easy to use, but it feels so fragile. I gotta restrain from pressing the keys with my nails cuz it feels like I just might crack them.
- According to Mobile Burns review, " The keypad keys are usable, but definitely feel like they rest on top of a single slab of rubber, like many keypads did in years past. They aren't what I would term wobbly, but they certainly don't feel like they are all attached to the phone independently, either. "
Pity. I really liked the design of this phone, and a fashion phone is really not 'designer' if it is so poor quality wise.
Posted by jnnyrocket
shaliron, thanks so much for your post. I think I will hold off on a replacement for now and just get a refund. I really like the phone and I've had nothing but great products from SE for 10 years now.
I will definitely pick this up if they work something out with the keypad.
Posted by SE4NICK
I was thinking about buying an S500 from a fellow esato usere in the coming weeks, i may hold of now.
Posted by tranced
and i say again:
design over quality?
i cant believe this from
. its popularity has made to go for the easy way(good desing but they're forgetting the quality of the phone's materials).
Posted by shelly58
well i've had mine since last sunday and have used the keypad a lot!! no problems at all and must say its a brilliant phone!
Posted by vegetaleb
perhaps the very first production was made by a nokia factory
because 1/5 of the S500s have this problem so far
Posted by A L 3 X
On 2007-07-06 13:50:21, tranced wrote:
and i say again:
design over quality?
i cant believe this from
. its popularity has made to go for the easy way(good desing but they're forgetting the quality of the phone's materials).
I have to agree, when i first got my k800i i took the lens cover off using a credit card and carefully pryed out the clips yet when i put it back on it one clip must hae broken off as there was a gap and you could even see the red-eye LED through it. I was so careful with it yet something still managed to break off.
perhaps the very first production was made by a nokia factory
because 1/5 of the S500s have this problem so far
because 1/5 of the S500s have this problem so far
:@ any evidence to back up what your saying about nokias?
Posted by ma55imo
On 2007-07-06 05:41:08, shaliron wrote:
And one quick look at the gsmarena user opinions, and you find this:
- The problem with the keyboard quality is starting to be real pain in the ass for all the new owners of the device.
My wife had been using the phone for 2 days when key '2' broke in half without any hard pressing.
You are quoting my post at gsmarena actually
Since I had posted that message another two keys broke "4" and "6". So we have "2" "4" "6" - the keys mostly used for gaming.
THis is defintely a waranty case and we should be strict with SE and make them correct their big mistake free of charge
[ This Message was edited by: ma55imo on 2007-07-06 17:29 ]
Posted by Tehy03
that sucks! :/
Posted by tranced
as im seeing, this phone is a luxury one. no hardcose using with this phone
Posted by voda_jon
i've had mine for bout 4 days now and upto now no probs.... my use consists of:
*sending about 200-300 txts per day!
*making about 2 or 3 average length calls!
*and playing the odd game every now and then
and my keys are just like new... how are people pressing the keys? with their whole finger or the tip? i've found it easy to press with my whole finger thus spreading the pressure and not creating a stress point.
Thats just imho though. mine is fine and its 4 days old now
Posted by scottt
On 2007-07-06 22:21:52, voda_jon wrote:
how are people pressing the keys? with their whole finger or the tip? i've found it easy to press with my whole finger thus spreading the pressure and not creating a stress point.
Tbh the phone should be well made enough to not have to worry about how you press teh button.... Its a button it gets used a lot so surely should be one of the most durable parts of a phone, with this evidence it obviously aint on the s500i.....
Posted by voda_jon
i understand tha and i think the same but i would like to see if there is a pattern to the breaks like ppl using the tips of their fingers etc,
J.
Posted by SE4NICK
Somebody with time and who has the will to put in the efffort, should create a table showing what keys are broken if the phone was branded what country how many days old it is etc. Who knows a pattern may emerge. Ill put it into a table if some one gets the info.
Posted by shinjiz
ok! just for the sake of getting a s500i and also risking if this will happen to me, i am going to buy one
Posted by gymgalfie
On 2007-07-07 05:03:32, shinjiz wrote:
ok! just for the sake of getting a s500i and also risking if this will happen to me, i am going to buy one
I would second you, go for it man! Seriously, I have no problems using the Yellow/ Gold version of S500. I really think it depends on how people apply pressure on whichever models of phone they were using. Remember everyone, it is a slim phone. Use it with care. I am one that texts a lot in a day, so that 2day usage on my S500 should show and tell some sign if keypad quality is poor. Here is a pix of my keypad.
Hope it is just a few isolated cases of keypad cracking under serious pressure.
_________________
[ This Message was edited by: gymgalfie on 2007-07-07 07:15 ]
[ This Message was edited by: gymgalfie on 2007-07-07 07:16 ]
Posted by abbafan1972
I hope all you people with problems on this phone get it all sorted.
Thanks for the link to that Blog, btw. Have subs to the RSS, so I can keep up to date with it.
Posted by QVGA
Whats the over all quality of the phone? I never liked it TBH. Official pics and real pics show a world of difference.
Posted by SE4NICK
There is something i still don't understand, do all the S500 keys rock or just those that were faulty (broke).