Posted by volvoman
I have to say, I have never had such a bad service from customer services as I did today, now this is someone who is an Orange customer, so i do know what bad service is, but SE have just topped it by along way. My sons K800i is having a few issues, these are it has had a couple of white screens, where he has had to switch off and back on to get it up and running again, but the most confusing issue, is that for some reason the GPRS blue triangle above the signal meter, has suddenly stated to appear, even though the phone is set to CS only, and to GSM only. Even after changing the settings and back again, it is still there. Turned phone off and back on again, and it disapeared for a short while and then came back. So Called SE CS, and got some idiot who tried to tell me it is meant to be like that. After I explained I had several other SE phones, of which none were doing this, so therefore i must either have one working and eight faulty, or eight working and one faulty, he then told me they were all OK. After several times getting put on hold, he told me to send it away for repair, so i said so it is faulty then, he said no. At this point I asked to speak to a supervisor, who then told me yes He thought it was a faulty phone. Who are SE employing as CSA's as in my opinion, it seems any idiot can get a job there, and give useless advise to customers whether it is correct or not.
Posted by PeterKay
I can understand your frustration as i had a similar issue with my P800 a few years back, i personally thought it was just a particular member of staff who didn't know what he was on about! sounds like more have been employed with the same amount of knowledge
It is quite surprising to know that many of us here at Esato have more knowledge than the staff working for such high profile companies!!
Posted by volvoman
To be perfectly blunt, I would say the average person on the street who can make a call on their phone will know more. The standard of service was so bad, i thought I had got through to the wrong number. What I could not belive, was that he kept telling me it was that the phone had a good GPRS signal, and I kept telling him, the phone was not set to even look for one, so how did it know it had one at all let alone a good one. He then told me they all did that, which is when I asked him if i had eight faulty or eight working handsets, as the others did not do the same. I mean to say, settings should be childs play for the tech team, but this little episode just goes to show it is not.
Posted by PeterKay
Pathetic is all i can say, however we should point out that not all the staff are the same. Its the minority that gives the majority a bad name
Posted by Dups!
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Agree with you there PeterKay. Certain employees have no service whatsoever that no amount of training will help.
Overall their morale is low and they don't seem to care that it reflects bad on them and the company.
Posted by PeterKay
I have learnt from my experiences. Every time i call them now i take their name and contact centre name and ref number to ensure any misgiven advice is complained for in the correct manner and to the right people.
Working in a contact centre myself helps as i can put myself in their shoes
Posted by volvoman
I agree, but the first staff member was useless to say the least, and the supervisor was not that much better, if the supervisors don't give a s**t, then the staff are not going to either.
Posted by PeterKay
Very true indeed.
Posted by Hlcn Twst
Sounds like warranty service is the
Achilles' Heel all over the world 
http://www.esato.com/board/viewtopic.php?topic=127387
Posted by MobileBear
I don't agree that SE has bad sevice. Even since my first Ericsson GA628 they have been quick and know what they are talking about. I have tested several sericecenters, the last was at SE headquarter in Lund, and it worked great. So I have good realation with SE.
Posted by shyam335
me too mostly had only bad experience with se service...
Posted by nokevin
I think they are all ex telefonica (spain) employees, now working for SE. has anyone ever tried to get any sense out of them