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My local SE: "Can't upgrade firmware. Phone from abroad"!!!!! |
Phoebus
Joined: Nov 18, 2002
Posts: 60
From: Nicosia, Cyprus
PM |
Hi. I have a T68i which I bought from the US and now I'm using it in Europe. When I took the phone to my local SE dealer to have the firmware upgraded I was told that they can't do it because there is a different firmware for the US and a different firmware for Europe.
Isn't that just a load of bull?!?! How can that be possible. IT'S A FREAKIN' SONY ERICSSON PHONE!!!! Anyways, would appreciate any thoughts on this...
Thanks!
Phoebus |
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GREK
Joined: Dec 21, 2002
Posts: 52
PM |
actually thats true..but they should have a usa version(atleast i think so:P)
GREK4LIFE |
Phoebus
Joined: Nov 18, 2002
Posts: 60
From: Nicosia, Cyprus
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Well, from what I gathered the firmware is "pulled" automatically from a SE server once they connect the phone to a computer... |
Cytech
Joined: Feb 19, 2002
Posts: > 500
From: Stockholm, Sweden
PM |
yes... the US version of T68i has a different language version than Europe (and there are 4-5 different versions for Europe)... but your local  servicepoint have access to all language versions via the EMMA II server... so they can upgrade it... or it can be upgraded with another language version also... |
fernando
Joined: Dec 29, 2001
Posts: 47
From: Netherlands
PM |
Hello,
The Upgrade tool is webbased so each ServicePoint is able to download the software that is needed. When the application is run online (this is important) and is started to make the upgrade, the operater is informed that the rightsoftware is waiting to be downloaded. Problem is offcourse you have to convince the person at the servicepoint!!!!
Go for it 
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dal_l
Joined: Mar 23, 2002
Posts: 97
PM |
Had thew same problem once ... and the SE guy was saying 'he is not responsible should the phone fails etc' .... |
iver.hoob
Joined: Dec 28, 2002
Posts: 80
From: Devon, UK
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The phone wont have any warranty in the UK if it is a US handset
At least I dont think they have international warranty.. If it has then he is talking crap mate!
[ This Message was edited by: iver.hoob on 2003-01-02 14:50 ] |
Ally
Joined: Nov 01, 2001
Posts: 119
PM |
It is crap what he says m8! What he cannot do is he cannot upgrade to the next US version of the firmware becuase they have each a password or something like that for their regions software, but he can for sure upgrade it to the European firmware and that is definitely not a problem.
Sometimes people cannot think straight so you have to remind him that u want the upgrade, and it doen't matter US or European!
Hope it helps!
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Phoebus
Joined: Nov 18, 2002
Posts: 60
From: Nicosia, Cyprus
PM |
Well, the excuse I am given is something along the line of "the system won't accept it!" I know it sounds lame but what can you say to that?! |
fijbert
Joined: Dec 26, 2002
Posts: > 500
From: Montreal / Beirut
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smack him accross the face and tell him he is an idiot
or go to another servicepoint..
clerks r usually very stupid... hell, I've actually had a clerk come up to me and argue that the T68i is not triband.. then again, bloody montrealers
Nobody is perfect, I am nobody, therefore I am perfect |
Phoebus
Joined: Nov 18, 2002
Posts: 60
From: Nicosia, Cyprus
PM |
Oh yeah... it wasn't a clerk I spoke to. It was a tech!!  |
funlovinkrim
Joined: Dec 03, 2002
Posts: 33
From: Scotland
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well i got my gsm from UK (T68m) and updated firmware in belgium so the warranty part of it is bull really. |
619
Joined: Jun 19, 2002
Posts: > 500
From: if you dont like my posts, IGN
PM |
Phoebus- check your unit, it might be a t68MC or t68IE meaning its a chinese t68.
This post was posted from a Nokia |
Cardo
Joined: Jun 18, 2002
Posts: 127
From: London
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SE, as an international company, will have international warranties.
If they say something about the warranty not being valid, he's just a clueless bigot and should be smacked.
Easiest solution is to take your phone to another service point. |
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Posted: 2003-01-02 13:57
