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Problems with my second K850i


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Posted by Bhavv
A few too many of them. Ive had it for 6 months now, and firstly it keeps on switching off while using it as a modem every now and then, but this happens rarely enough to not be too much of a problem. However, after the last time it swictched itself off, the games and applications menus started to do this:





I spoke to T-mobile technical support and they advised to update the phones software. I did this using the Sony Ericsson update service, and it didnt fix the problem. They then said that the phone must be faulty then and put me through to the relevent department. However, they said that they couldnt replace it as the 28 days replacement thing was already up - WTF??? I'm on an 18 month contract AND I pay for insurance cover on the phone for 48 hour replacements, you are joking right???

Nope, the insurance only covers water and accidental damage, not software faults. They told me I would have to replace it through 's 2 year warranty.

I was unhappy with this, so I called back and explained the problem. They still said they couldnt replace it, but this time the person mentioned they could repair it which would take up to 5 working days. I explained that I had already updated the software and that didnt work, but they still said they could only repair it. I accepted the repair, and also requested that they change the phones worn out keypad which they said they would do as well:



What a failure keypad, I wanted it changing for another phone because it just wears out in a few months, and the same thing would happen to a new one.

Upset with my K850i and slightly upset that T mobile wont replace it. Yea yea, I loved the phone when I first got it and opened the box, but 6 months on it is just failing.



[ This Message was edited by: Bhavv on 2008-05-03 15:23 ]

Posted by Bhavv
I have Emailed support as well and will wait to see if they will offer me a replacement. But I hear that replacements through can take a long long time.

I have actually requested a replacement for a different model as I dont want another K850i, but I doubt they will let me do that.

My camera lens wasnt opening sometimes before either but that was fixed by the firmware update and it is working now. But the games and applications menu still dont work.

[ This Message was edited by: Bhavv on 2008-05-03 16:05 ]


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