Posted by altemyr
The camera in my wife's K770i just died. When the lens cover is opened, the display first displays the standard "opening camera" message and then it only displays a black panel. I have tried all standard tricks, like removing battery and master reset of the phone, but I guess thare is nothing else to do than visiting a service centre. Luckily, It's only 2 months old.
Posted by tranced
imo, it's something related to the camera flex. as you are under warranty then use it
Posted by altemyr
Here's an update: We took it to a "3" store, where it was bought, and we were offered to leave it there for service. It should take approx. 10 days to fix it, and we were not offered a replacement phone during the service time, (and not a new phone either). An alternative would be to visit another, more advanced "3" representative, where they could perform a software upgrade while we waited. We decided for the second option, but there was no time for that at the time. When we got home, I tried to go to the menu and select the phone icon there, instead of simply opening the camera lens cover. I then got the message "Open the camera lens cover", which I did, and then, voilá! the camera was functioning again.
Really strange behaviour, and it seems like a software problem. Unfortunately, "3" has, in their infinite wisdom, when they have branded the phone beyound recognition, removed the software upgrade menu alternative, so I cannot upgrade the phone OTA myself. Eventually, we will visit that "3" store to get the firmware upgraded, or even better, have the phone de-branded.