Posted by >500
is there any other way to make use of warranty with out a receipt?
Ive got a k750 and w550 and both are playing up, tried fixing my self, but still not working....I dont have receipts for them, neither do the people i got them off....Id like to take them to a service centre and get fixed free, but i dont have a receipt, what can i do?
Can you take the imei number to them ( the service centre) and show them, will this be sufficient to be fixed under warranty free, or will i be charged as i still have no receipt?
Or can you take the imei number to the store you bought from and some how get another receipt for your product if the service centre dont allow the above?
thanks in advanced
[ This Message was edited by: ads1107 on 2006-11-04 02:39 ]
Posted by *Jojo*
@ads - At my end, scanning the IMEI of the unit will already work if it's UNDER warranty mate . . . now I guess you don't have much recourse but to JUST do what ya think is possible . . . but I prefer that you go first where the fone was actually bought and ask for a 2nd receipt if possible, talk to the manager, they have a soft-spot compared to their subordinates. Good Luck !
Posted by >500
ill call the service centre and see what they say...i was going to go in today, but they are closed on weekends
So in your country jojo they allow you to use imei only? That must show where it was bought from, i dont know if they do it here....
Id take it into a store, but i bought it from people interstate.....
thanks any way jojo, ill give them a buzz..
Posted by *Jojo*
@ads - Yup, I tried it once though it's a NOKIA fone not
and they just scanned the IMEI at the back panel . . . saw it on the monitor that it's still under warranty so NO payment was done . . . the unit just needs a software/firmware upgrade though......
I suggest that you must to go FIRST to the store where the unit was bought . . . the receipt MIGHT be needed when you will bring it in the
Service Center . . . you must just be prepared here pal. Good Luck !
Posted by >500
id go to the store, but they are interstate, im not going to book a flight just to get a receipt
They scan the imei from the box yes? not the phone? (wait, there is no barcode to scan on the phone lol)
ill try calling service centre today, as they are a big company, they have a call centre so i may be able to get through to them....
@Jojo, do you have ACCS (Accord Customer Care Solutions) or (aka maybe MDR Care) in your area?
They are international....http://www.accordccs.com/
If you do have them there, do you get your phone serviced there? OR do you get it done some where else?
If its done by them that may give me my answer that i can use imei to claim warranty.....
thanks
[ This Message was edited by: ads1107 on 2006-11-04 03:10 ]
Posted by *Jojo*
@ads - Yup, better CALL or EMAIL the store where the fone was purchased mate . . . if it will bring some trouble for you . . . better yet, have the fone directly serviced inan authorized
service center, though ya have to pay for the EXTRA charges if they will NOT consider your STORY or what have you dude . . .
About that ACCS . . . I'm not fully aware of it mate, I just bring my warrantied fones directly to authorized
or Nokia sevice Centers at my end, they SCAN the IMEI, check on their PC's and if it's under warranty, NO QUESTIONS asked . . . they will have it repaired . . . though there are instances wherein a SALES INVOICE is required . . .
I just hope that your unit will be repaired in NO time pal . . . and Good Luck !
Posted by >500
thanks jojo, will give it a go.....ill contact the stores, i just have to contact the people now who i bought off and see where they bought from....though idont know if you can get direct emails for certain stores.....
will see what happens and get back here....will definately take to authorise se service centre, i dont want a dodgy repair centre
[ This Message was edited by: ads1107 on 2006-11-05 01:04 ]
Posted by *Jojo*
@ads - If some unavoidable obstacles will be encountered along the way . . . . just always remember that there's the: Esato Mobile Phone For Sale Thread and . . . . Ebay
!
Posted by >500
ive already sold them to friends, but need to fix them first.....i thought i could fix via a flash, but it didnt work....
if i put on ebay, id get less....
@jojo, when you say they scan your imei, do you take your box in so they have the barcode, or do they type they imei from your phone under the battery?
Can anyone else besides jojo confirm if other service centres from around the world do the same as what jojo has done? (scan imei)
thanks
[ This Message was edited by: ads1107 on 2006-11-05 07:33 ]
Posted by *Jojo*
@ads - Yes, they JUST scan the IMEI code (the one beneath where the battery is located) . . . no need for BOX, receipt etc. (at times it will be asked).
I guess mate, you'll just have PAY for the excess amount (labor chrarges etc.) in order for your handset be fixed . . . do ya think they they are still covered by warranty if I may ask
the K750 and W550 are a BIT old models now pal . . . .
Posted by >500
k750 is 8 or 9 months old and the w550 is 4 months old..........
Posted by *Jojo*
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@ads - In that case they are still covered by warranty mate
Posted by >500
yeah i know, udner 12months, im going to call now..will get back here in a few mins...
Posted by *Jojo*
@ads - Well be it as it may mate . . . but if I were you . . . I'll keep myself prepared .. . . that I will be doling out some cash (in order for those fones to be fixed) , this is a worst-case-scenario ok
It is a MUST for you to dispose it the way I 
it . . .
Posted by >500
well ive already sold the phones, got the cash for them, i said to the buyers ill get it fixed and give to you...i rang, they said you need some proof of purchase, if not call your network and sort it out with them. Though i dont know what the networks will tell me as i didnt get them through the networks. They said to go back to the store, but thats a little hard as they are interstate, i emailed the buyers but they have not replied...so......
software upgrade/repairs is $45aud each......$90aud to fix both phones, arghhhh, bl***y expensive...
Posted by *Jojo*
@ads - Even if it will just make a break-even sell, dispose it ! I don't think you wanted a damaged fone lying around your place huh
Moral of the story is . . . next time GET a Nokia fone
My prayers are still with you dude
!
Posted by >500
$45aud to book the phone in plus another $45aud for just a software upgrade...and if that didnt fix it, id have to pay more...and that was per phone....
too expensive!!
Posted by *Jojo*
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Yeah . . . a little more BUCKS and you'll be gettin' a brand new units of those . . . looks like PLANS a & b will not materialize mate . . . better move to PLAN c . . . . sold it AS IS at Ebay . . . Good Luck still !
Posted by HacQ
hey man i wouldnt say that you will be charged for repair job just because if you are 100% sure about that phone is not over 12 months old u can get it fixed even if u are not the first owner of the phone and u dont have to have receipt with u to send phone get fixed! its easy! no hasle - go to your provider shop you ve bought phone or if u know where u bought it and request of your imei no. receipt! thats it! as far as i know, im working in vodafone Ireland Agents, we are taking phones (secon handed like), usualy customer doesnt knows about handset age nothin at all and we are sending them to get fixed, if phone is out of waranty - it wont be fixed unless present owner of the phone will agree with a repair charge for out of waranty phone...otherwise, phone will be returned to customer...unless in country u r livin is realy strict laws and so so...try send away, say: "i know nothin, i didnt do nothin, happened itself or if u have touched software say that u were usin SEUS and it happened like this", try man, id would say it will be fixed
Posted by *Jojo*
@hac - Some kind of alibis eh
Maybe it will help . . . . Try that - ads !
Posted by HacQ
thats true *jojo*
peace
Posted by Residentevil
There is a IMEI number behind the battery.
Posted by >500
yeah the phones are from interstate, meaning id need to fly there or drive a long time, which i wont do for a receipt lol
ive got the name of one store, so i will call them or email them and give them the imei number, say i need another receipt as the phones broken, and the imei number should be on the shops system correct??? Even if its just a large electronics retailer and not a phone shop on its own? I think it should be on the system, no matter what shop it is....
And im just trying to get the name of the store for the k750, but the guy isnt replying to my emails.....
So hopefully i can have the receipts soon.....
will update here when i call....it better work...