Help with P990i and PC suite

Posted by vivid white
I have had my P990i for a few days now and i have only just tried connecting it to my PC via cradle and PC suite. I cannot get it to connect and the PC suite cannot find it, what am i doing wrong?

The SEUS can find the phone and when i plug the phone into the cradle the pop up window for the mem card appears but at the moment cannot back the phone up.

Any suggestions?

Posted by vivid white
UTTT

Posted by Residentevil
Try reinstalling pc suite.

Posted by vivid white
I have tried that even using a different USB port, I have tried everything i could think of just wondering whether anyone else has come across this problem?

I am using a laptop and i use to be able to connect my W800i fine.....if this makes any difference?

Thanks for the reply though.

Posted by irdawood
uninstall the DRIVERS and then uninstall the pc suite software, reset your comp then install the software again from the website

Posted by vivid white
UK P990i software isnt on the website yet is it?

Posted by irdawood
no its not dont get it from there, its on the united arab emirates site tho

Posted by vivid white
cool thanks for the help ill give it a go and report back

Posted by Anisam67
Hi All

Am having the same problems and can't get the pc to see the cradled p990. I have tried reinstalling the drivers and the software 2 or 3 times. I've even down loaded the pc suite from the SE web Site...............Still doesn't see the phone. The only clue to the problem is when the phone is plugged in fresh after the reinstall, xp says you device has not installed correctly and may not work?

This is really starting to hack me off as I've waited along time for this phone. Is the phone bust or what? I used to run ps suite with my p900 with no problems.

Hope some one has the answer.

Thanks

Steve

Posted by Jabe
I had some problems with the cradle for p990, too. Never solved them, but figured out you don't really need it. Just plug the USB cable directly to the phone.

Posted by tan
after upgrading my PC suite i had the same problem - the drivers cannot be found. as a backgound i have installed the M600 PC suite (for smartphone). I read it somewhere in one of the topics and they advised me to upgrade. (sigh where is that topic....?) When the sysmtem prompted me that it cannot find the driver i placed once again the CD that came in the packaged - and it definitely seached the driver and intalled accordingly.

note that when you unistall, and install you shoudl reboot your computer in between to make the changes to take into effect.

My query currently are -

- is it normal that during synch process of 1week email which (average has 300emails) will take long time.

- Where are the emails being saved? Phone Memory right, can we save it manully to memory stick?

- Is there any way we can click and drag the emails for faster synch (manual version).

Will appreciate any assistance.

Cheers!