Posted by Frubin
Does anyone have the address of the main SE repair centre's in the UK? It's the ones where your phone gets sent to if your phone cannot be repaired in the SE Service centre.
Address, phone number and email are needed!
Thanks,
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[ This Message was edited by: Frubin on 2006-03-30 01:35 ]
Posted by Scorchio
Try:
Beaver Estate,
Ashford
Kent
TN23 7SH
+448712000995
All unrepairable SE's form Ireland tend to go there.
Posted by Frubin
I have a Hay's Technology - 01295662101 which i was given as a contact by Orange when i had some problems with my T610, but i'm not sure if this is still the main SE repair centre?
I'm checking the Sony Ericsson website and found a number for customer support: United Kingdom – 08705 23 7237 (£0,10/m) anyone have thier email address as well?
EDIT: i've just sent SE an email to request a list of all the main UK repair centres and service centres in London/UK. But your still welcomed to post them up here for other UK SE users to have the information!
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[ This Message was edited by: Frubin on 2006-03-29 11:49 ]
Posted by Frubin
from: Sony Ericsson Call Center
date: Wed 29 Mar 2006 12:33
priority : medium
to: ****@******.net
subject: Sony Ericsson Call Centre, Case : 41441152
Dear Sir or Madam,
Thank you for contacting the Sony Ericsson Call Centre.
With regards to your enquiry, the london dropin centres are as follows
R's Electrics, 815-817 High Road, Tottenham, London, N17 8ER 02088081498
Phone Centre, 855 Forest Road, Walthamstow, London, E17 4AT 02089239991
Fleet Communications, 77 Avery Hill Road, Eltham, London, SE9 2BJ 02082942000
A Sony Ericsson approved service point is:
Kuehne + Nagel Logistics Ltd
Unit 2a
Appletree Road
Chipping Warden
OX17 1LL
Tel: 01295662101
They provide a postal service. The handset should be adequately packaged and sent special delivery. Please remove SIM card. The following documentation should be sent with the handset: your name and contact details, contact number and e-mail address if available. Please take note of the handset model and the IMEI number prior to sending the unit to ACR. Please send a copy of proof of purchase. The turnaround time is 10 working days from receipt of the handset at ACR.
Should you require any further assistance, please do not hesitate to contact us again for further help and support.
For more information on our products and services, please feel free to visit our website at www.sonyericsson.com
www.sonyericsson.com/fun
Register now for great content and fantastic Web and WAP Services.
Kind Regards,
Cameron Johnston
Sony Ericsson Call Centre
mailto:questions.gb@support.sonyericsson.com
http://www.sonyericsson.com
Posted by The Lostprophet
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frubes dont use these people, we have to use them at work for certain phones, mainly alctel (yippe?) and the last 4phones we have sent to them have taken 3 return trips and still are not fixed
Posted by Frubin
@ The Lostprophet: Hey! Is this the same Losprophet from Foneforums?! What are you doing here?
Oh, well nothing wrong with my W800i yet (touch wood), but's good to know the contact info for the main Sony Ericsson Repair centre.
When i had problems with my T610/W800i previously (software problems), i went the the R's Electrics in Tottenham as its not that far from me. If they can't fix the software/hardware problems, do they do send it to Kuehne + Nagel Logistics Ltd? They told me the turn abount time is around 3-4 weeks if i get sent in for repairs in the repair centre.
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[ This Message was edited by: Frubin on 2006-03-30 20:57 ]
Posted by The Lostprophet
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indeed it is, ive been here a very long time,just dont post much
u can see by my join date
Posted by Frubin
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[ This Message was edited by: Frubin on 2006-04-01 12:43 ]
Posted by rallydr1ver
Does anyone else have any expreience with Kuehne-Nagel? i have a probem with the keypad of my K750. I contacted SE and they said send the phone to Kuehne-Nagel. im just a bit weary of sending my phone to someone i havent had contact with and whose main business isnt phones
Posted by rallydr1ver
i sent my phone off for repair on tuesday by special delivery to Keune-Nagel. theyve sent it back today (friday) as good as new.
Posted by Frubin
@ rallydr1ver: Nope, not send my phone directly to them for repairs yet.
Glad that you managed to get your phone sorted. It seems that they do have a good service.
Regards,
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[ This Message was edited by: Frubin on 2006-04-21 17:41 ]
Posted by Xugaa
whats the nearest to me...?
i live in somerset, south west england, just outside taunton. nearest city to me is bristol...
thanks for any help.
Posted by who_me
Hey all, just reviving an old thread.
Got problems with the camera button on my w810i (won't take pics) and video camera (won't record - just goes back to main menu).
o2 said they'd send it off for me (will get back in 14days) but their system was down so couldn't send it off today (may have to return tomorrow). They suggested I call SE. SE gave me the above address (though thankfully I found it on Esato cos the automated lady spoke so quickly I couldn't write it all down). The SE man said I'd get phone back between 7-10 days.
What are other peoples experiences with Kuehne + Nagel Logistics Ltd? Good? Bad? It's just that I have like 14days left of my warranty so I want to make sure it gets fixed before this runs out so looks like I go only go with one of the choices above...which do people suggest?
Posted by benleveque
On 2006-03-30 12:21:21, The Lostprophet wrote:
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frubes dont use these people, we have to use them at work for certain phones, mainly alctel (yippe?) and the last 4phones we have sent to them have taken 3 return trips and still are not fixed
Ive had no problems..........
sorry, just thought id say that.
i sent away my sony erricson W300 and it came back 8 days later and all was fine with it......
but i respect how you feel about the company, just voicing my veiw on them
