CNN interview with Miles Flint, President of Sony Ericsson
19 August 2005 by axxxr In this interview on CNN's 'Business International', Sony Ericsson President Miles Flint discusses the launch of the new Walkman Phone.
Sony Ericsson is a fusion of powerful new technology, superior engineering expertise and a passionate commitment to personal creativity and self-expression. Our vision is the creation of intuitive, accessible mobile multimedia communication solutions that empower the brightest minds to interact freely with each other and with their environment. Watch the Interview here:
Comments On 25 May 09:08 PhilipBrookes wrote Despite their optimism about their product and great vision for it, the reality is a total disaster, backed up by an attitude of total disdain to their customers! After 3 different W800i phones in 6 months, I've reached the conclusion that it's not worth risking a purchase from Sony Ericsson. Each phone has had faults with either bluetooth or buttons, and when the last one was sent to their recommended repair centre came back with more faults than when it left. I also had a T610 2.5 years ago that had faulty bluetooth, so I've had a 4 out of 4 failure rate! When I expressed these concerns to Sony Ericsson and asked for an exchange, they told me that I was 7 days outside the 30-day 'ELF' replacement period and therefore they couldn't. Based on what they're telling me, I've already been through 3 layers of service hierarchy and nobody has the 'authority' to replace or refund the phone. In summary, I can only say they have absolutely no interest in my experience of Sony Ericsson and the fact that I share it with everybody who discusses mobile phones with me. I also use it as a case study of bad service when talking at seminars. I can only say - ignore the marketing spin - speak to people who've actually used the products, and you'll find they're not worth wasting your money on! |
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