| Author |
Phonebook crash on K700 R2AE033 |
RTouris
Joined: Aug 18, 2002
Posts: 112
From: Hellas
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Rather long post, sorry about that, but this issue is keeping me off my workload rather frequently lately and boss isn't happy 
I have been facing this very disturbing bug since updating to R2AE033 and noone but me seems to be able to duplicate it here on Esato and the central SE service centres in my country by the looks of it (have posted several times regarding this, got no feedback at all from anyone, kinda feel alone around here nowadays). Rather worrying if you ask me, that probably means one of three things...
1. Noone really noticed the seriousness of the bug
2. Noone understands the procedure that needs to be followed to replicate the crash
3. Noone gives a damn...
Now, which one is it?
And now, without further adieu..I present you...the problem, thank you very much.
http://homepage.mac.com/rtouris/.Public/K700%20crash%20I.3g2
Just a FYI, u may need QT to view that clip
Clip shows 2 attempts towards replicating the bug...
Step-by-step guide.
1.Press joystick down to access phonebook
2. entering first letter
3. Second letter then take some time
4. joystick down again
5. third letter
=> Nothing's happening which is what you'd expect
BUT
I have another go at it...so let's have it
1. Joystick down to access phonebook
2. first letter
3. second letter then quickly
4. joystick down to enter next letter
5. touch the next key on the keypad and the phone goes POOF!!
see? EASYYYYYYYYYYYY
Now, this also works if you master reset the phone, have no contacts at all and repeat a somewhat same procedure, along the lines of
1. down the joystick to access phonebook,
2. press "A" for instance
3. quickly down the joystick
4. press "A" again
5. POOF
, so no, it's not my damaged phonebook, I know that for sure and yes I have reflashed to the bloody R2AE033 just the other day...
One thing to bear in mind. The device refuses to sync with my mac properly after every crash..It gives out the following errors in iSync's log..
"20:47:24 Error Conduit RTouris K700i generated an internal error NSInvalidArgumentException (*** -[NSCFDate firstName]: selector not recognized): can't get the sync mode.
20:47:24 Error Can't get sync mode for provider RTouris K700i, data class contacts"
WtH?
Btw, in case noone noticed either one can use the joystick (move it downwards to be exact) whilst either typing an sms or performing a search query in the phonebook to advance to the cursor onto the next position for text entry...this being the culprit that causes TOTAL CHAOS in this instance.
Regards,
D-.
[ This Message was edited by: RTouris on 2005-05-17 19:29 ] |
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serg
Joined: Jan 04, 2002
Posts: 83
PM |
wow! just tryed this:
1. Joystick down to access phonebook
2. first letter
3. second letter then quickly
4. joystick down to enter next letter
5. touch the next key on the keypad and the phone goes POOF!!
same problem here 
[ This Message was edited by: serg on 2005-05-17 21:42 ] |
Sebby
Joined: Dec 12, 2004
Posts: > 500
From: London, UK
PM |
Same here (running R2AT).
[addsig] |
William-lee
Joined: May 07, 2005
Posts: 1
PM |
just tried it. no problem for the bloody hell r2ae033
maybe get another reflash. |
SpacemanSpiff
Joined: Jun 02, 2004
Posts: 19
From: Mumbai, India
PM |
I've got issues with R2AE033 too. just doesnt sync with my Mac (running Tiger). Always shows as device full. even though i tried addding only 490 contacts. The memory capacity is upto 510. Wonder why it would show as device full no mater how many contacts i add to it.
Also the contacts where i have only first names - it replaces the last name with a -, which moves all thosee contacts to the end of the phonebook.
very odd. i'm gonna try and upgrade to R2T or something that the service centre in mumbai told me about.
hope it solves the issue. |
SpacemanSpiff
Joined: Jun 02, 2004
Posts: 19
From: Mumbai, India
PM |
there's also one more issue. my phone always crashes and restarts while im browsing wap.
does that happen to u guys too.
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Macco
Joined: Sep 15, 2004
Posts: 109
From: Italy, Rome
PM |
Me too got my mobile frozen while testing the quick double A then joy down then A!
Mine was properly reflashed in a SE center one month ago (R2AE) after a bad SEUS update.
I doubt it's a single fault: it's definitely a R2xx firmware bug!
..waiting for R3xx O:)
Despite of that, the further sync with Windows and BT Widcomm drivers went flawlessy...
Macco |
yozey
Joined: Oct 01, 2004
Posts: 21
PM |
The problem exists with R2AL |
Macco
Joined: Sep 15, 2004
Posts: 109
From: Italy, Rome
PM |
Tried on an oldy R2AA and it does NOT present the issue!
AFAIK all begun with the R2AE and its "deletable multi-char search" code...
Hope you've undestrood what I mean..
Would be interesting to know if the R2AE Asian version (without deletable Multi-char search) is affected... |
SpacemanSpiff
Joined: Jun 02, 2004
Posts: 19
From: Mumbai, India
PM |
Im using asian R2AE033 with deletable multi char search. buggy firmware. lot of problems with sync on Mac. and also the wap keeps crashing. |
RTouris
Joined: Aug 18, 2002
Posts: 112
From: Hellas
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Quote:
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On 2005-05-18 10:27:05, Sebby wrote:
Same here (running R2AT).
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Sigh...I'm partly glad that it's not just me suffering from this one, however I feel guttered that they didn't fixing it 6 months (R2AL/AT) after the initial release of R2AE033...this is pathetic, someone please send them an e-mail or something...How do they justify all the money that goes towards QA, it's beyond me... 
I'm aware of the fact that R2AA doesn't suffer from it though, just forgot to post it in my original post...At least some versions of R2AA that is...
[ This Message was edited by: RTouris on 2005-05-19 16:13 ] |
JasonDeFaoite
Joined: Dec 30, 2001
Posts: 277
From: Dublin / Singapore
PM |
Non multicharacter search asian firmware (R2AE). Can't reproduce the issue. |
DCUK7
Joined: Aug 01, 2004
Posts: > 500
From: Liverpool, UK
PM |
Just tried it on my K700 with R2AE firmware and it happened just like in the video.
Doesn't happen on my S700 though with the latest R3M firmware! |
DCUK7
Joined: Aug 01, 2004
Posts: > 500
From: Liverpool, UK
PM |
Got a reply from SE about this:
Quote:
| Dear Mr McDonnell,
Thank you for contacting the Sony Ericsson Call Centre.
With regards to your enquiry, if you are experiencing this issue we would
recommend having the handset examined as this is not an issue we are aware of
and have tested K700i handsets to find no such problem.
Please note that Apple provide all support for linking up Macs and Sony Ericsson
mobile phones and for further assistance please contact them.
If you would like to have your phone repaired, please find below the postal
address for the main Sony Ericsson approved service location. We suggest you
send the handset via recorded delivery, for your peace of mind when it is in the
post. We ask that you include your address, a fault description, and a copy of
your proof of purchase with the IMEI number on it. We suggest that you retain
the original proof of purchase, and that you note the IMEI number prior to
sending.
Please note that if the damage is not covered by the Sony Ericsson Limited
Warranty, there is a fee to have the phone returned or replaced. Please view the
warranty in your user guide or at www.sonyericsson.com/support for more
information regarding this.
Please do not send your SIM card, and if the problems are unrelated to the
battery, charger, or back cover, do not send these parts either.
ACR Logistics
Unit 2A
Appletree Road
Chipping Warden
Banbury
OX17 1LL
Tel: 01295 662101
Should you require any further assistance, please do not hesitate to contact us
again for further help and support.
For more information on our products and services, please feel free to visit our
website at www.sonyericsson.com
www.sonyericsson.com/fun
Register now for great content and fantastic Web and WAP Services.
Kind Regards,
Lindsay Clark
Sony Ericsson Call Centre
mailto:questions.gb@support.sonyericsson.com
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BBCode Quote End -->
Usual SE bulls**t! Can't believe they can't replicate the problem!!! Useless! |
RTouris
Joined: Aug 18, 2002
Posts: 112
From: Hellas
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Damn...uselesness kingdom here we come...I say, send them a link to this topic and let's see what they have to say afterwards. |
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Posted: 2005-05-17 20:27
