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Author Anyone here used CEX before? Having problems with them
dizzybee
Apple iPhone 4
Joined: Apr 13, 2009
Posts: 234
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Posted: 2009-12-15 09:42
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So I sent offf 2 old phones to them 4 weeks ago and they still haven't send me a check. Emailed them friday and they haven't gotten back to me. I've emailed them quite a few times as they have taken so long. This is really pissing me off. I am desperate for the money.

Anyone else had problems with them or know a number I can ring? Thanks
dizzybee
Apple iPhone 4
Joined: Apr 13, 2009
Posts: 234
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Posted: 2009-12-15 10:17
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The website isn't even working
lukechris
M600 black
Joined: Dec 30, 2007
Posts: > 500
From: Preston, UK
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Posted: 2009-12-15 10:32
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The website is working here?
dizzybee
Apple iPhone 4
Joined: Apr 13, 2009
Posts: 234
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Posted: 2009-12-15 12:40
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The website is working now, I am considering sending them another email, not that it will do anything tbh
lukechris
M600 black
Joined: Dec 30, 2007
Posts: > 500
From: Preston, UK
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Posted: 2009-12-15 18:41
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Ring them, ring 01923 228828
Bonovox
LG G4
Joined: Apr 13, 2008
Posts: > 500
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Posted: 2009-12-15 18:53
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I will never use them again though i cant anyway. I had a dispute with them some years ago when i sold a k700i to them. After selling it they told me the phone had become blocked which was complete crap. They even said they were going to involve police but i got around that. I was fecking furious :@
Phone?? What phone??
dizzybee
Apple iPhone 4
Joined: Apr 13, 2009
Posts: 234
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Posted: 2009-12-15 21:58
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Thank you lukechris they will be getting a phone call tomorrow. Should have just used ebay. I mean 4 weeks. For f**ks sake. nice desperate for the money and the best they can come up with is your check is in a queue to be issued. Why can't you issue it today. Why couldn't you have done it 3 nice weeks ago. They owe me 70 quid and I would never have got that much sticking them on ebay. How am I gona buy xmas presents? Got no money atm. Like 50 quid in the bank.
mysterio
Apple iPhone 5S
Joined: May 08, 2009
Posts: 174
From: United Kingdom
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Posted: 2009-12-17 22:43
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Hi been doing some research i don't know where your from but they have local stores all over england
hope this help
http://www.cex.co.uk/stores/#[....]he%20south-east%20of%20england
iPhone 5S 64GB Gold, iPhone 5 64GB Black and Slate, Iphone 4S 16gb White, Iphone 4 16gb White,iPad 4th gen 16GB WIFI, Ipad 2 16gb black, Ipod touch 2nd gen 8gb, iMac G4 2003, Macbook Pro 13" 2010,iPod Nano 3rd Gen x2, Ipod nano 6th gen (watch) and 2005 Ap
mhoobag1
Model not set
Joined: Apr 26, 2010
Posts: 1
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Posted: 2010-04-26 22:48
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I am having the same problems getting paid from CEX. Its really annoying that no-one replies to emails. We have set up a new group on Facebook called: CeX - Worst company in the world Please join an protest!
Miss UK
Apple Iphone 5
Joined: Jan 11, 2003
Posts: > 500
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Posted: 2010-04-27 00:47
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How come you didn't just go instore to them?
An "Apple" a day keeps the Doctor at Bay!
dizzybee
Apple iPhone 4
Joined: Apr 13, 2009
Posts: 234
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Posted: 2010-05-19 22:26
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Because they dont have a store where I live. They still have one of my phones
etaab
Nokia N8
Joined: Jan 23, 2004
Posts: > 500
From: UK - South Yorkshire
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Posted: 2010-05-20 00:43
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Even if you go in their store the staff are useless and have bad attitudes

My local CEX employ a load of tree-hugging-hippies, you cant get an answer out of them.

If you can sell over the counter to them, do so, but dont expect too much from their website.
Check me out on Instagram ! search for etaab !
PNE365
Model not set
Joined: Mar 05, 2011
Posts: 1
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Posted: 2011-03-05 16:36
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CEX are the biggest bunch of con merchants on our High Streets, My son got a mobile from them and it was faulty. The phone went back less than 24 hours and they only offered a Voucher refund.

They rip EVERYONE off no matter who they are, Adults, Kids, They would even rob a baby of it's mothers tit. AVOID THIS COMPANY AT ALL COSTS
dizzybee
Apple iPhone 4
Joined: Apr 13, 2009
Posts: 234
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Posted: 2011-05-16 04:08
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Epic bump lol

The theiving basterds still have one of my phones. Decided to email them again today threatening to go to watchdog. Doubt they'll bother replying. Anyone got any suggestions of what to do?

EDIT: Just realised I never explained what's happened since. They eventually sent back one of my phones saying they couldn't sell it due to a small crack, it came back with a number of new scratches on the screen. They claim they never received the other one however both phones were in the same package, so they clearly did. They hardly ever replyed to my emails and eventually stopped so I gave up. Just seen this thread and I thought no I am gona try again at this. I was desperate for money at the time of doing this and ended up borrowing money instead. Hope the company goes bankrupt.
[ This Message was edited by: dizzybee on 2011-05-16 03:14 ]
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