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X1 Build Quality Issues. |
mobman
Joined: Sep 23, 2003
Posts: > 500
From: Manchester UK
PM |
thought i'd start a thread for people to post any build quality problems they have noticed.
i have 2 problems - i hope i'm just really unlucky.
the silver paint on my right button under the screen has worn off completely and the plastic which covers the camera lens on the back is cracked.
the first point about the button i will put down to a manufacturing fault as the left key is still perfect wih the same use. However, the plastic covering the lens i can see is extremely thin now i can use the crack to guage its thickness - probably worth making sure you dont put any force on it...
oh, and i've had my x1 little over 3 days...
[ This Message was edited by: mobman on 2008-11-12 10:17 ]
[ This Message was edited by: mobman on 2008-11-14 18:06 ] |
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the_mont
Joined: Oct 06, 2004
Posts: 97
PM |
On 2008-11-12 10:56:13, mobman wrote:
thought i'd start a thread for people to post any build quality problems they have noticed.
i have 2 problems - i hope i'm just really unlucky.
the silver paint on my right button under the screen has worn off completely and the platic which covers the camera lens on the back is cracked.
the first point about the button i will put down to a manufacturing fault as the left key is still perfect wih the same use. However, the plastic covering the lens is extremely thin now i can use the crack to guage its thickness - probably worth making sure you dont put any force on it...
oh, and i've had my x1 little over 3 days...
[ This Message was edited by: mobman on 2008-11-12 09:58 ]
Someone else on another thread commented on Silver paint coming off. I have a Black X1, and have no build quality issues... so far  .
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mobman
Joined: Sep 23, 2003
Posts: > 500
From: Manchester UK
PM |
Yeah that was me winging about my lack of silver paint, but i thought we could have a thread for generic build issues. Mods feel free to lock the previous thread.
http://www.esato.com/board/viewtopic.php?topic=177562 |
gseh88
Joined: Jun 27, 2006
Posts: 134
From: London, UK
PM |
I'm also not happy with the large gap between the top and bottom halves of the phone i.e. the screen half and the keyboard half, when they re closed, especially at the end where the hardbuttons are. Otherwise the phone feels nice and solid. |
ranywhere
Joined: Nov 12, 2008
Posts: 7
PM |
Mine is Vodafone, I've exchanged two handsets due to its fault (first one) and build qulity (2nd one). But the third one what i'm using now has the build qulity issues as well, the right top of the metal body is worn off, and some scartches on the left side. So I really doubt the qulity of the device which order through telephone-sales. Unfortunately, I cann't swap it once more because it's over 14 days. Anyway, I love it.
[ This Message was edited by: ranywhere on 2008-11-12 22:57 ] |
mobman
Joined: Sep 23, 2003
Posts: > 500
From: Manchester UK
PM |
is nobody else's x1 falling to pieces? Just mine then? Well at least i can expect my soon to be arriving replacement to fair better....
[ This Message was edited by: mobman on 2008-11-14 18:07 ] |
mobman
Joined: Sep 23, 2003
Posts: > 500
From: Manchester UK
PM |
maybe not so soon - just been informed that they are out of stock - obviously... |
hananta
Joined: Dec 03, 2007
Posts: 2
PM |
mine is black, and my battery cover paint is very scratch magnet.. the paint is easily removed.. |
mobman
Joined: Sep 23, 2003
Posts: > 500
From: Manchester UK
PM |
I'm going to have to hold on to mine for a little while longer - o2 have no stock - probably until the 1st of december. They sent me an email to contact returns again on monday. I notice they have just got the touch pro in stock - i bet they try to convince me to get that... |
hydro-
Joined: Aug 31, 2007
Posts: 137
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Mine is fine! No problems at all, build quality is great and the paint is still on.
One little annoying thing I have found though is that the screen is lowerd and dirt gets traped in the corners and is extremely hard to get it out. |
ranywhere
Joined: Nov 12, 2008
Posts: 7
PM |
i guess our faulty handsets were on the same production line. mine was made in 43rd week, what about yours? |
WhyBe
Joined: Apr 02, 2008
Posts: > 500
From: Ohio, USA
PM |
They were training the "new guys" when your's were made  |
mobman
Joined: Sep 23, 2003
Posts: > 500
From: Manchester UK
PM |
wk44 - but mines silver
its a shame because appart from these tiny faults I'm really happy - just be happier when o2 can get me a perfect handset I wonder whats causing the stock shortage...
@WhyBe
Dont worry, they should all know what there doing by the time you actually manage to get yours in America! 
[ This Message was edited by: mobman on 2008-11-15 14:40 ] |
ricster2000
Joined: Oct 07, 2006
Posts: 27
PM |
hey mobman,
I'm also looking to get a replacement from o2. Two things, first the charger i got just doesn't work. And secondly there are a few letters on the top row of the keyboard that make a really "clicky" noise, in particular letters R, T, Y and U. Does anyone elses x1 have these clicky keys? it just doesn't sound right compared to the rest of the keyboard.
Anyway, i rang o2 and like you said they are out of stock. Do you know if we are guaranteed replacement handsets because when i rang up, the women gave me the impression that because it would be over 14 days when they do finally get new stock, i wouldn't be able to get a replacement. Do you know what the o2 policy is on this?
edit: oh, i forgot to mention that i have a slightly loose battery cover
[ This Message was edited by: ricster2000 on 2008-11-15 15:10 ] |
mobman
Joined: Sep 23, 2003
Posts: > 500
From: Manchester UK
PM |
hmm... to be honest i simply assumed that as I had asked for a replacement because of a faulty handset that the 14 day cooling off period would not apply - it would be a warranty issue. Even if they were planning to swap it under their 14 day satisfaction procedure - its not exactly our fault that they have no stock and as we have raised our issues within 14 days I'm sure they would honour it.
The email that i was sent wasn't exactly comprehensive - just said ring back next week. Guess we'll see on Monday what they plan on doing for me...
[ This Message was edited by: mobman on 2008-11-15 15:48 ] |
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Posted: 2008-11-12 10:56
