| Author |
O2 are crap |
Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
Well just been looking and 3 offer £5 for 3 giga byte browsing in one month and Vodafone do the same 7.50 on pre pay but its capped though Vodafone offer no 3G by me though gsm is fine. Im also so confused as to why 3G on O2 is so slow where i am as the signal is solid and my phone tested on Orange is faster. Im lost. |
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Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
Its just this minute happened again managed to connect after 7 tries it keeps saying PACKET DATA FAILED and its not even peak hours anymore. I have heard from an insider not saying who that O2 has one of the worst network maintenance. They dont fix problems fast but thats just what someone told me its not what im saying. Anyway i got some solving to do now. What must be wrong when i try to connect to G Mail and all it keeps saying is CONNECTION NOT SECURE and all i do is keep clicking on it and it keeps saying same message and does nothing. But as i say its not just email its the poor connection slow 3G and not connecting full stop. |
Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
Update now is O2 were going to put me on a Simplicity plan of 25 quid per month with 400 mins 1,000 texts and unlimited data plus being able to use my email. But no they declined me. So i now got my pac code going to Orange. Orange tell me you can view email on pre pay with them. I dont care how BIG O2 are or how they brag about how great they are if they are not offering me a service im gone. Its simply not good enough when i pay for something and cant use it to its full potential just cos im on pay as you go. Pathetic. |
Mr Miyagi
Joined: Mar 28, 2005
Posts: > 500
From: UK
PM |
Well good luck with Orange, all the best 
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Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
Cheers. Im actually in two minds right now i might go with 3 as they offer very good value and internet for one month is 5 quid and email works well with 3. I also have good coverage where i live too. Will let ya know soon. |
Daedalus85
Joined: Apr 23, 2007
Posts: > 500
From: Suffolk, UK
PM, WWW
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I'm sure we'll be ok without one prepay customer, bon voyage
My opinions on this forum are that of my own and not of the company I work for. |
shanespencer
Joined: Aug 29, 2005
Posts: > 500
From: The China
PM |
On 2008-05-16 00:10:54, Daedalus85 wrote:
I'm sure we'll be ok without one prepay customer, bon voyage
Sounds like someone needs to attend a Customer Service refresher course.
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Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
Well i thank you your so kind. I bet ya that as O2 gain more and more customers more and more problems will start to arise and they wont keep up. Thats what normally happens with networks THE O2 BUBBLE WILL BURST. One day. |
Miss UK
Joined: Jan 11, 2003
Posts: > 500
PM |
0range only have data limit of 30MB don't they  Give 3 Payg a try bono and report back I was gunna port my Mobile Number over to them however they said ringing Germany would cost me 35p a min .. Regarding Customer Service i'll have u know that having my own P.A. Im actually gonna end up getting some experience within a retail outlet could be a phonestore whom knows maybe o2 haha talking to jobcentre next wednesday as there sorting this for me  |
darrengf
Joined: Dec 21, 2003
Posts: > 500
PM |
From My own expercence with being with Orange for 7 years is that
O2 are so much better, they answer the phone pretty much straight away. Infact the max ive ever been on hold is 15-20 seconds.
Ive had bad dealings with customer care on orange and i know that there are still problems when my friends try to call for help.
Either the customer agent doesnt know, wont help or havnt got a clue what were asking them.
Also calls can take upto 45 mins to be answered. I know that the longest i had to wait was over 1 and half hours when i was with them.
Any way
This may help you regarding customer care
A Recent Survey was carried out by JD power.
Contracts
Pay as You go
[ This Message was edited by: darrengf on 2008-05-16 00:11 ] |
Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
Well Miss UK good luck with the job in a phone store im sure you will succeed one day soon. As for 3 yes their network is good though i have heard about customer services for both Orange and 3 being bad. I used to be with Orange and to be honest i never need to call customer services very much and i never had many network problems with Orange as their network is more robust than most. Orange data is not as good so considering 3 but right now am still trying to find solution to my email and network problems so i dont have to leave. Getting nowhere still but i will report back. And to those of you here who work for networks STOP TAKING IT SO PERSONALLY. People have problems and opinions about networks it does not reflect on you or mean i dont like you im just having a rant. Im sure other people get cheesed off when you might put down other networks and you go on about O2. So far i have not had major issues with them until now and you say things cos your annoyed. Chill. |
Greggy
Joined: Feb 04, 2004
Posts: > 500
PM |
o2 c.c are as much use as a choclate fire guard regardin gprs. 1st used o2 (old genie sim) 8 year ago and they always say u cant use pop3 with payngo when in fact u can. (unless its changed in last 4 month) and of course they dnt acknowledge theres a 10minute cut off whilst downloading
This message was posted from a N73-1 |
Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
Well folks my number ports over to Orange next Tuesday evening. I just been sending emails using Orange and all works fine. Bye O2. |
masseur
Joined: Jan 03, 2003
Posts: > 500
From: Sydney, London
PM |
ditto. I'm back to tmob on Tuesday
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Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
I got solid 3G coverage too with Orange where i live which is nice. It works nice and fast. |
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Posted: 2008-05-15 00:28
