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Frustrated.close to smashing up phone and computer! |
rich-cwmbran
Joined: Jan 12, 2008
Posts: 6
From: Cwmbran, South Wales
PM |
Hello all.
Just recently, my K850 got sent away to SE because I was having problems with the software on it. It's come back, and it's not completely right, but it's better. Ever since it came back, I've not been able to connect to my computer. I uninstalled all the software that I installed with my old phone (K800), and tried to reinstall and reconnect my phone.
This is where my problems started. Windows XP does not even pop up to say that I've plugged in new hardware. The SE software that came with my K850 doesn't let me connect to the phone, it says it can't find it. I've tried reinstalling my USB drivers, getting rid of all SE software and starting from scratch, but to no avail. I am really at the end of my rope!!!!! Before my phone was sent away to SE, it connected quite cheerfully, and I was able to do all the stuff that the software supports. Now I can do nothing.
Here's the really frustrating bit..........SEUS recognises that my phone is plugged in, and lets me update it, so clearly the computer must have a slight inkling it's there, coz if it didn't, it wouldn't let me do that, right?? I'm thinking it's a Windows problem, but I'm stumped, and am getting very very very frustrated. Help anyone??
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goldenface
Joined: Dec 17, 2003
Posts: > 500
From: Liverpool City Centre
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When you connect your phone to the cable and PC, does the USB mode menu appear on the K850i? i.e Phone Mode, Mass Storage etc
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opexblue
Joined: Jan 18, 2006
Posts: 226
From: Manado, North Celebes, INA.
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Have you try to reboot your computer..? |
rich-cwmbran
Joined: Jan 12, 2008
Posts: 6
From: Cwmbran, South Wales
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Goldenface.....Yes, it does.
Opexblue........Yes, several times.
Many thanks for your speedy as fap reply.
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rich-cwmbran
Joined: Jan 12, 2008
Posts: 6
From: Cwmbran, South Wales
PM |
Just as an extra point, Hardware manager doesn't show my phone in there, either. the "Add New Hardware" wizard comes up dry, too. Also, my stepdad (a bit more computer savvy than me) suggested that maybe the pootah was trying to assign the wrong drive letter to my phone, but that isn't the case either. I know it's not a USB problem, my I-pod works fine in any port, and I get exactly the same problem with my phone whichever slot I shove it into.
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opexblue
Joined: Jan 18, 2006
Posts: 226
From: Manado, North Celebes, INA.
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Well, AFAIK PC have more than one USB port. Try another port, at the front or backside of your PC. |
rich-cwmbran
Joined: Jan 12, 2008
Posts: 6
From: Cwmbran, South Wales
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Yeah, I did that, too. Nothing. I also tried the digital camera in a USB slot, and the machine, and XP pops up, and asks me what I want to do with it. Still nothing with my poxy phone.
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goldenface
Joined: Dec 17, 2003
Posts: > 500
From: Liverpool City Centre
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Or you can try connecting with a BT dongle if you have one handy.
I find mine connects after about 10 - 15 seconds but sometimes I have to run the wizard to get it going.
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rich-cwmbran
Joined: Jan 12, 2008
Posts: 6
From: Cwmbran, South Wales
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A BT Dongle?? Would I be likely to have one of those lying about?? Assuming you only have one if you are a BT user, no I wouldnt, I use Virgin, for my sins. I thought the problem might lie with my old dongle, the one I had for the K800, so I binned it, and used the one that came in the box with my 850, but nothing, still.
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burmistrz
Joined: Dec 26, 2002
Posts: 233
From: Sweden Sthlm
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BT means Bluetooth  |
ben0667
Joined: Dec 13, 2007
Posts: 80
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ive had a similar problem before with some hardware,
it turned out the software for the hardware was using say for example comm port1, when xp was using comm port 2, with the phone plugged in check to see if it appears in the hardware manager anywhere if it does check what port number its using and then check that in se software it is using the same port number, im not totally sure if you can as im not at a pc at the moment so cant see for myself.
hardware manager is located in system information its one of the tabs in the window that appears, sorry if you know that but wasnt sure, goodluck |
rich-cwmbran
Joined: Jan 12, 2008
Posts: 6
From: Cwmbran, South Wales
PM |
Managed to fianlly shed some light on my problem. It looks like the USB ports are dead. If I plug my I-pod into a USB, it starts charging, but it doesn't show in I-tunes, or in XP. So that tells me that there's power to the USB ports, but that's it. Because I have a Compaq, there's a built in "System Recovery Console". I've run that, it's recovered all the system files to an "as built" condition. But the USB ports still don't want to know. So I now know exactly what the problem is, but I'm nowhere nearer to fixing it. I've tried "System Restore", I've tried the aforementioned Compaq "System Recovery Console", but still nothing. I think I need a real computer expert. Any takers??
Thanks, Rich.
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goldenface
Joined: Dec 17, 2003
Posts: > 500
From: Liverpool City Centre
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Our resident genius Cycovision in his PC Help Thread will answer your questions for the small price of a can of fosters through the post.
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makbil
Joined: Oct 26, 2006
Posts: > 500
From: Istanbul
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Try to plug in a flash disk (USB disk) and see if you can read/write to it, Windows XP has the drivers built-in. If you can than your USB ports work OK.
When installing SE drivers, make sure your phone is not connected. You should connect after the SW is installed.
It's unlikely that all the USB ports have gone south at the same time.
P990i: A mistake, a curse and a disgrace  So I lowered my expectations and settled for a P1i. I couldn't keep my expectations so low for a long time so now I have an HTC Touch HD |
technical-expert
Joined: Mar 13, 2007
Posts: > 500
From: Pacific Rim
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i have the same problem,i connect the w810 to my pc,it update via seus, but there's no safely remove hardware.or it doesn't say hardware found.For now im stuck with transferring with blue tooth and memory card reader.Pls help me too
 K700-  W800- [W810]- W200-[ P990]=[Current]. One expert at esato that never lets u down technical-expert. |
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Posted: 2008-01-12 12:47
So I lowered my expectations and settled for a P1i. I couldn't keep my expectations so low for a long time so now I have an HTC Touch HD 
K700- 
W800- 
