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Questions to SE's President - Answers! |
Mizzle
Joined: Oct 06, 2006
Posts: > 500
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Here are the final 10 chosen questions!
* Question number 1
Mr. Komiyama
Did you receive the Open Letter couriered to the UK offices?
If so, what is your response to the SE smartphone user base?
Thank you
Asked by: aqualung15
* Question number 2
Dear Mr. Komiyama,
SE Customer Support has been absolutely atrocious!
I have sent multiple emails to the Support organization and posted numerous posts on SE Developer World. I have yet to get a decent response in either email (just generic template responses) and have been virtually ignored on the Developer World forum. I’m not the only one as others who responded to my posts have received the same treatment! (see http://developer.sonyericsson[....]d.jspa?threadID=41416&tstart=0 and http://developer.sonyericsson[....].jspa?threadID=40448&tstart=0)
You have customers who are reporting bugs, suggesting new features, etc. in hopes of helping SE make better products. Unfortunately, we are ignored… SE has our money and must not want repeat customers or good word of mouth regarding your phones or the company.
Will you help correct this behavior and treat us better than we have been treated within the last 12-18 months?
Asked by:awl1168
* Question number 3
Mr. Komiyama
It seems SE has been so preoccupied with producing low level phones to increasing market share and you have unacceptable delay to producing high level phones such as N95, iPhone, U600, Prada, Armani and also Adidas phones rivals. This policy affected your market share growth also. Why don’t you push the consumers to your SE great products as you did it before by producing innovative products?
Asked by: Houman
* Question number 4
Mr. Komiyama,
What are your plans on advertising SE products for 2008? Will we see SE advertising aggressively across all products like other top 5 players? Also, do you believe that design is THE main thing for consumers when buying products and features as mentioned by one of your officials?
Asked by: steve
* Question number 5
What is Sony Ericsson’s view on Apple in regards to their attempt to enter the mobile market and their product design (usability, ‘fun’, aesthetics) which has been well received by consumers?
It’s obvious that Apple’s iPhone is proving to be a very attractive product for consumers - despite its lack of features, its ease of use and enjoyment are enough to make people think that it’s worth its fairly hefty price tag. Instead of denying the technological backwardness of the iPhone, Sony Ericsson should accept that having a very easy to use phone with some ‘wow’ factor is what consumers want, rather than waiting too long and coming out with a ‘copycat’ product which will be out far too late.
Asked by: shaliron
* Question number 6
How does Sony Ericsson intend to differentiate itself from the other phone manufacturers for the next two years? Sony Ericsson has done a fantastic job differentiating itself in terms of its strength of music and the camera, and in terms of its unique designs. However, customers have become more complex, and would require more functionality and complexity in their phones.
Asked by: Roy
* Question number 7
Sony Ericsson seems to have the best hope of taking over Samsung and Motorola in the rankings of phone manufacturers. How does Sony Ericsson aim to move into the top three ranks? Is that a goal for 2008 and does Sony Ericsson sees it as achievable? Also, LG is proving to be a strong competitor to Sony Ericsson, with its strong growth this year. How does Sony Ericsson intend to fight off the competition?
Asked by: Roy
* Question number 8
Given that Sony Ericsson has now announced the end of support for the 15-month-old flagship P990, what relief or compensation does the company propose for its long-suffering early adopters who paid top dollar / pound / euro etc. for the supposed state-of-the-art “smart”phone, whose limited 64 MB RAM prevents it from meeting its advertised supposed multitasking capabilities?
Asked by: koolezt
* Question number 9
Is there any chance to improve the developer world and associated communities?
Asked by: leomax
* Question number 10
Dear Mr. Komiyama,
Would like to ask why the best of your latest phones like W960/P1 are not compatible with the USA 3G networks? Will the future phones support the full USA market?
Asked by: Joe
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Alfaro
Joined: May 31, 2007
Posts: 127
From: Brazil
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question number 3 is what EVERYBODY wants to know...
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NightBlade
Joined: Jul 29, 2007
Posts: > 500
From: Nessebar, Bulgaria
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You should ahve added the question whether there will be an all-rounder phone.
Otherwise, good choice. |
Mizzle
Joined: Oct 06, 2006
Posts: > 500
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On 2007-11-19 22:37:25, NightBlade wrote:
You should ahve added the question whether there will be an all-rounder phone.
Otherwise, good choice.
I guess question number 3 is pretty much the same.
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NightBlade
Joined: Jul 29, 2007
Posts: > 500
From: Nessebar, Bulgaria
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On 2007-11-19 22:39:30, Mizzle wrote:
On 2007-11-19 22:37:25, NightBlade wrote:
You should ahve added the question whether there will be an all-rounder phone.
Otherwise, good choice.
I guess question number 3 is pretty much the same.
I guess you could say so...
Oh well, my bad.  |
zirkie101
Joined: Oct 08, 2007
Posts: 143
From: Cape Town, SA
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Thx man. These questions have been put down very well. I'd like to see the ol' mans response.
It's REAl shitty when shits hits the fan |
Ranjith
Joined: Dec 07, 2004
Posts: > 500
From: Saudi Arabia/India,Cochin
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shud ask when are they goin to compete with their rivals!
I  ESATO I W1i  T20,T65, P800(2x),K800,Z300,  800, 850 (2x),P1i(with WALKMAN) |
Mizzle
Joined: Oct 06, 2006
Posts: > 500
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On 2007-11-20 07:07:48, zirkie101 wrote:
Thx man. These questions have been put down very well. I'd like to see the ol' mans response.
You're welcome  I'm looking forward to seeing his response, too.
On 2007-11-20 08:43:20, Ranjith wrote:
shud ask when are they goin to compete with their rivals!
Don't know how serious that post was, but there's something about that in question 3, 6 and 7.
_________________
I  my K850 + 6 GB microSD!
The Unofficial Sony Ericsson Blog | FORUM
Best dedicated blog ever!
[ This Message was edited by: Mizzle on 2007-11-20 15:50 ] |
chuksy
Joined: Aug 07, 2007
Posts: 224
From: uk
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Any idea when he shall respond to these questions.....
[ This Message was edited by: chuksy on 2007-11-20 16:12 ] |
Mizzle
Joined: Oct 06, 2006
Posts: > 500
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On 2007-11-20 17:11:47, chuksy wrote:
Any idea when he shall respond to these questions.....
[ This Message was edited by: chuksy on 2007-11-20 16:12 ]
Within the next few days, as some of the questions aren't exactly easy to answer. But I'll keep you posted!
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chuksy
Joined: Aug 07, 2007
Posts: 224
From: uk
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well done  |
makbil
Joined: Oct 26, 2006
Posts: > 500
From: Istanbul
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Good selection of questions. In fact, #8 by kooletz is very similar to my question but probably better worded.
If we do get an answer, I may again start trusting SE as I will know that at least its president is true to his word i.e. "customer oriented".
P990i: A mistake, a curse and a disgrace  So I lowered my expectations and settled for a P1i. I couldn't keep my expectations so low for a long time so now I have an HTC Touch HD |
aqualung
Joined: Dec 02, 2005
Posts: 175
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An answer is a good start.
Actual implementation of changes is even better.
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BobaFett
Joined: Jan 06, 2004
Posts: > 500
From: Kamino (wish it would be Lund)
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On 2007-11-19 22:37:10, Alfaro wrote:
question number 3 is what EVERYBODY wants to know...
my advice: get back the the ppl from ///, who had the knowledge and the experience how to make high end fones ( quartz proto, r380 etc )...
_________________
Aquila non capit muscas - Anna -/// 4ever!
/// Ericsson Forum
[ This Message was edited by: BobaFett on 2007-11-20 18:50 ] |
Ranjith
Joined: Dec 07, 2004
Posts: > 500
From: Saudi Arabia/India,Cochin
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On 2007-11-20 16:49:22, Mizzle wrote:
On 2007-11-20 07:07:48, zirkie101 wrote:
Thx man. These questions have been put down very well. I'd like to see the ol' mans response.
You're welcome I'm looking forward to seeing his response, too.
On 2007-11-20 08:43:20, Ranjith wrote:
shud ask when are they goin to compete with their rivals!
Don't know how serious that post was, but there's something about that in question 3, 6 and 7.
_________________
I my K850 + 6 GB microSD!
The Unofficial Sony Ericsson Blog | FORUM
Best dedicated blog ever!
[ This Message was edited by: Mizzle on 2007-11-20 15:50 ]
cool i summarized 3 Q's!!
I ESATO I W1i T20,T65, P800(2x),K800,Z300, 800, 850 (2x),P1i(with WALKMAN) |
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Posted: 2007-11-19 22:22
ESATO
T20,T65, 
800, 
So I lowered my expectations and settled for a P1i. I couldn't keep my expectations so low for a long time so now I have an HTC Touch HD 
