| Author |
The O2 iPhone discussion thread |
obakesan
Joined: Oct 03, 2006
Posts: 198
From: London, UK
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I doubt if you came back to the shop a few months later you would be able to return the item. That indicate one could buy say, a laptop, keep it in a box for 6 months, then return to the store and say I want to return this. Surely there will be a grace period where you have had the item for a long enough time it is deemed that you want it. ok, you could return it, but weather you would actually get a refund or not is another matter.
Cheers,
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samab
Joined: Nov 12, 2007
Posts: 17
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On 2007-11-12 21:50:31, Superluminova wrote:
I know i'm correct because i spent two hours of my friday night in a meeting discussing this very fact.
No agreement, means i can return it when i wish.
You are probably right with the O2 purchase.
But there might be a separate return and refunding policy from O2 itself for the iphone --- apart from the contract agreement. I don't know anything about the O2 case, but in the AT&T launch --- AT&T's general return and refunding policy (30 day return) doesn't apply to the iphone (which is a special 14 day policy).
What is the general return and refund policy for O2?
[ This Message was edited by: samab on 2007-11-12 21:03 ] |
Superluminova
Joined: Feb 24, 2002
Posts: > 500
From: ...Mummies Tummy!
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I'm not talking about anything other than the iPhone so lets not try and cloud the water here.
I know what i've been told is the truth and you don't agree. End of discussion really.
Ok back on topic.
If anyone wants to email or complain to o2 the details will follow.
I'm just of the phone with a rather lovely and very helpful team manager in the iPhone dept. at o2. She advised me that she couldn't comment on the legal side of this, which was expected, but she did inform me that if you do fail the credit check or don't wish to activate the iphone for use on an o2 iPhone contract they isn't anything o2 will currently do for you.
So if you wish to complain to the legal dept. contact these guys.
complaintsreviewservice@o2.com
or:
O2
Arlington Business Centre
Millshaw Park Lane
LEEDS
LS11 0NE
Hope this helps anyone.
Ps. To be truthful i don't really know why I'm that bothered as i hack will come alone in the near future. lol
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[ This Message was edited by: Superluminova on 2007-11-12 21:15 ] |
MWEB
Joined: Feb 13, 2005
Posts: > 500
From: somewhere nicer than you
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So no PAYG option for failed CC's, that just goes to show you that one advisor will say one thing, while another will espouse something else completely.
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samab
Joined: Nov 12, 2007
Posts: 17
PM |
It's not about clouding the issues.
There has to be a generic 02 return and refunding policy somewhere. If there is no "special" iphone return and refunding policy within O2, then the generic o2 return and refunding policy applies. |
mswallis
Joined: May 23, 2003
Posts: 460
From: England
PM |
On 2007-11-12 22:07:33, Superluminova wrote:
but she did inform me that if you do fail the credit check or don't wish to activate the iphone for use on an o2 iPhone contract they isn't anything o2 will currently do for you.
A mate of mine works for O2 retail and he said if you fail the credit check, you have to return the phone with the e-mail confirming you failed it, at which point they will offer you a 16GB iPod touch (as it's conveniently the same price as an iPhone.) or your money back obviously. |
samab
Joined: Nov 12, 2007
Posts: 17
PM |
On 2007-11-12 22:18:07, mswallis wrote:
On 2007-11-12 22:07:33, Superluminova wrote:
but she did inform me that if you do fail the credit check or don't wish to activate the iphone for use on an o2 iPhone contract they isn't anything o2 will currently do for you.
A mate of mine works for O2 retail and he said if you fail the credit check, you have to return the phone with the e-mail confirming you failed it, at which point they will offer you a 16GB iPod touch (as it's conveniently the same price as an iPhone.) or your money back obviously.
They can't force you to return the iphone --- but after 14 days, they don't have to take the iphone back. |
mswallis
Joined: May 23, 2003
Posts: 460
From: England
PM |
Why wouldn't you return it? £269 for an Apple branded paper weight is a bit expensive. If you've failed the credit check why are you gonna keep it? |
fatreg
Joined: Jul 26, 2003
Posts: > 500
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On 2007-11-12 22:32:55, mswallis wrote:
Why wouldn't you return it? £269 for an Apple branded paper weight is a bit expensive. If you've failed the credit check why are you gonna keep it?
JAIL-BREAK
that's why my iPhone is only going to cost me £269...
EDIT: I've got no intention whatsoever of signing an 18 month contract with O2.
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[ This Message was edited by: fatreg on 2007-11-12 21:59 ] |
Mr Miyagi
Joined: Mar 28, 2005
Posts: > 500
From: UK
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After reading through all the posts here regarding this issue. Thought I would add my input that the below quotes are correct. If you do fail the credit check, then yes you will be given an email with that information and with that email you can claim the refund back, once you take handset back to point of purchase. And after 14 days the returns policy is no longer valid so O2/Apple are not in a position to take the handset back or offer a refund, after 14 days.
On 2007-11-12 22:27:24, samab wrote:
On 2007-11-12 22:18:07, mswallis wrote:
On 2007-11-12 22:07:33, Superluminova wrote:
but she did inform me that if you do fail the credit check or don't wish to activate the iphone for use on an o2 iPhone contract they isn't anything o2 will currently do for you.
A mate of mine works for O2 retail and he said if you fail the credit check, you have to return the phone with the e-mail confirming you failed it, at which point they will offer you a 16GB iPod touch (as it's conveniently the same price as an iPhone.) or your money back obviously.
They can't force you to return the iphone --- but after 14 days, they don't have to take the iphone back.
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babianfarthez
Joined: Feb 25, 2003
Posts: 34
PM |
So what if the iphone is not in prestine condition, and you fail a credit check? Say you dropped it as you were unpacking it.
they would'nt accept it for a refund, and couldnt offer you an alternative??? |
Mr Miyagi
Joined: Mar 28, 2005
Posts: > 500
From: UK
PM |
If u cracked the screen I guess they don't have to take it back,its like any type of goods u buy, electrical or clothing if its ripped or broken they r not obliged to pay out a refund in them circumstances |
jp321
Joined: Apr 20, 2007
Posts: 37
From: UK
PM |
just to throw another spanner in the works but with Xmas coming up,what if somebody was to buy an iphone as a present for somebody & by the time Xmas day came round & the person opened & tryed to activate it & failed the credit check,could they still refuse to offer a refund if over the 14 day return period? |
mswallis
Joined: May 23, 2003
Posts: 460
From: England
PM |
On 2007-11-13 10:58:13, jp321 wrote:
just to throw another spanner in the works but with Xmas coming up,what if somebody was to buy an iphone as a present for somebody & by the time Xmas day came round & the person opened & tryed to activate it & failed the credit check,could they still refuse to offer a refund if over the 14 day return period?
What a lovely christmas present, a £35 a month contract for 18 months.  |
jp321
Joined: Apr 20, 2007
Posts: 37
From: UK
PM |
On 2007-11-13 11:19:39, mswallis wrote:
On 2007-11-13 10:58:13, jp321 wrote:
just to throw another spanner in the works but with Xmas coming up,what if somebody was to buy an iphone as a present for somebody & by the time Xmas day came round & the person opened & tryed to activate it & failed the credit check,could they still refuse to offer a refund if over the 14 day return period?
What a lovely christmas present, a £35 a month contract for 18 months.
I'm generous like that! |
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Posted: 2007-11-12 21:58
