| Author |
K850 Firmware Overview |
Targett
Joined: Sep 27, 2005
Posts: 120
From: Sandy Beds
PM |
yesterday I just encountered a serious problem!!!
I now cannot access, send, recieve or do anything with any kind of SMS or MMS... When I try to send it just gives me a message saying "sending failed" and when I try and open an of the files (I.E. inbox, sent messages etc) i get a message saying "Operation Failed"
HELP! |
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darrengf
Joined: Dec 21, 2003
Posts: > 500
PM |
On 2007-11-10 19:41:10, Targett wrote:
yesterday I just encountered a serious problem!!!
I now cannot access, send, recieve or do anything with any kind of SMS or MMS... When I try to send it just gives me a message saying "sending failed" and when I try and open an of the files (I.E. inbox, sent messages etc) i get a message saying "Operation Failed"
HELP!
If you have already done a master reset of the phone, then im sorry to say that its over for the phone.
Back to SE it goes. The software script on your phone sounds like its failing and will shortly fail all together prob.
The only way to fix it is the latest firmware or relashing the phone and seeing that neither of them are yet available to the public then the only soloution is back to SE or your service provider for a replacement sorry.
[ This Message was edited by: darrengf on 2007-11-10 19:07 ] |
Sebby
Joined: Dec 12, 2004
Posts: > 500
From: London, UK
PM |
@SE-Naz
Are yours all from CPW?
[addsig] |
Targett
Joined: Sep 27, 2005
Posts: 120
From: Sandy Beds
PM |
On 2007-11-10 20:20:56, Sebby wrote:
@SE-Naz
Are yours all from CPW?
My one is from O2 UK....
I'm just inside the first month by 1 day so they are arranging delivery for a new one and to collect the old one at same time! It's a shame they can't just flash it with new firmwear, I would be happy with that if it worked!
Oh well, here comes a brand spanking new one on Tuesday! 
[ This Message was edited by: Targett on 2007-11-11 12:12 ] |
SE-Naz
Joined: Dec 23, 2003
Posts: > 500
From: LONDON
PM |
@Sebby
Mine is from O2....
But I have brought lots of CPW in the past and have friends working there so I know the drill.
ALso they will offer 28 days if the phone is faulty... after that period they will offer to fix the phone...
Cheers
 ENJOY
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dualist
Joined: Oct 12, 2005
Posts: 98
PM |
On 2007-11-10 18:28:53, jmcomms wrote:
What I meant is that if you asked them if the K850i was a disaster with loads coming back, they probably wouldn't admit it officially. They wouldn't want to annoy their supplier (SE) and will use the standard-customer service get out; "This is the first one we've seen with this problem".
They've got nothing to lose by being honest about a deficient handset. I used to work for CPW and we never had a problem telling it like it was - don't patronise your customers. There isn't anything to gain by pretending handsets aren't faulty. It's also worth noting that the size and resilience of CPW's business far outstretching any of the other mobile retailers means it can afford to take the hit on some initial faulty returns, rather than sacrifice long-term customer satisfaction.
[ This Message was edited by: dualist on 2007-11-11 13:47 ] |
Sebby
Joined: Dec 12, 2004
Posts: > 500
From: London, UK
PM |
It doesn't really affect them anyway as they get replacements from SE!
[addsig] |
killsta
Joined: Aug 25, 2006
Posts: 42
From: UK
PM |
Had my K850i replaced at CPW today no probs, my old had a wobbly screen and creaky battery cover.
New one seems alot better |
Sebby
Joined: Dec 12, 2004
Posts: > 500
From: London, UK
PM |
All 3 replacements I've had have been well built compared with the first, but I still have 2 very annoying issues.
1. The phone crashes in standby.
2. I keep seeing "emergency calls only", even when in a full signal area.
I'm wondering if my SIM card might be to blame.
[addsig] |
Raaab
Joined: Nov 08, 2004
Posts: 172
PM |
On 2007-11-11 16:14:52, Sebby wrote:
All 3 replacements I've had have been well built compared with the first, but I still have 2 very annoying issues.
1. The phone crashes in standby.
2. I keep seeing "emergency calls only", even when in a full signal area.
I'm wondering if my SIM card might be to blame.
sounds sim related to me. Exactly the same happens to me if i remove the SIM card from the K850i and then put it back in again with the phone still switched on - not that you should be able to do that of course..
raaab (+1,-0) |
darrengf
Joined: Dec 21, 2003
Posts: > 500
PM |
Well people, Mine went faulty this morning, Same as before. Refuses to start up just flashing at me.
Not bad i suppose,
1st phone lasted from 15th Oct to 20th Oct (5 Days) R1CA029
2nd Phone lasted from 23rd Oct to 11th Nov (18 Days) R1CA029 07W41
(No hardware issues just software on both phones)
3rd one should be with me sometime next week, O2 are waiting new stock of the phone, so im hoping that the phone will have some new software, or this one will probaly fail further down the line if not.
Oh well back to my trust W300i again, thats been dropped, dropped in red wine and it still works, Would the K850i do this !! 
[ This Message was edited by: darrengf on 2007-11-11 16:50 ] |
Sebby
Joined: Dec 12, 2004
Posts: > 500
From: London, UK
PM |
@Raaab
I just spoke to T-Mobile to get a new SIM, but they want to charge me £10! Needless to say an email has been sent to complaints...
@darrengf
How do you find out the build week?
[addsig] |
darrengf
Joined: Dec 21, 2003
Posts: > 500
PM |
Ok the firt pic shows you where the info is, you need a pin of some sort to pull the plastic out of the phone. there is a sticker on the plastic that tells you everything about the phone. like serial no, week no etc
1st pic
2nd pic
The pics were taken with a Sony Cyber shot camera W5
[ This Message was edited by: darrengf on 2007-11-12 00:23 ] |
Sebby
Joined: Dec 12, 2004
Posts: > 500
From: London, UK
PM |
Many thanks. I wish I'd have known this before so I could see the week of each of my 4 handsets!
My current one is 07W42. Are we in week 43 now?
[addsig] |
darrengf
Joined: Dec 21, 2003
Posts: > 500
PM |
@Sebby
If your sim card is faulty then you are entiteled to a free one.
You need to say to T-mobile that the sim card is faulty, it doesnt pick up a signal when there is one, and if you tell them that your phone keeps asking for a sim card so you then have to take your battery out and remove the sim card and then replace etc, they should send you a new one with out any problems.
What is the software version of your handset? Also is the handset your on T-Mobile? T-mobile software etc?
Today is the last day of week 45
12.11.07 is begining of week 46
[ This Message was edited by: darrengf on 2007-11-11 17:28 ] |
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Posted: 2007-11-10 19:41
