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Author I can't connect my K550i to my computer
Cynthia636
K550 Black
Joined: Jul 01, 2007
Posts: 6
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Posted: 2007-07-01 16:35
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Hey,

I'm trying to conect my phone to my computer.. but its not working

I installed everything from the CD before conecting my phone with the cable, and everything went allright until i conected my phone to the computer with the cable...

The wizard for new hardware came up and i did that... I don't remember exactly what it said but it didn't work, cause then there was another wizard window... and i did it again... i think there were more but i didnt count..

then i opened the program from the cd and it couldn't connect to my phone..


I think this has something to do with my computer... cause its usually doing things like this... (like my msn and yahoo dont work anymore.. well all programs i update stop working... :S)


anyway thanks for reading! and thanks if your willing to help me.
xxx Cynthia
tranced
LG Nexus 4
Joined: Jan 19, 2006
Posts: > 500
From: Santo Domingo, wonDeRland
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Posted: 2007-07-02 14:32
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maybe your computer's usb drivers are crazy. have you tried to connect your phone in another one?
I jay0726 | (+3, 0) | Clara, Evita, Mimmi & Victoria | My Pics | Do your job!
Cynthia636
K550 Black
Joined: Jul 01, 2007
Posts: 6
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Posted: 2007-07-02 14:39
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another computer or another usb thingy?

i tried a different usb thingy.. but that one is right under the other... but they both work for my mp3 player...

and i tried the laptop from my mom... but she has windows 98.. and it says it doesnt work cause of that...

im gonna try my dads comp when i go there friday.. but i only go there once a week.. so id prefer if i could get it to work on my comp...

thnx for replieing!
xxx Cynthia
tranced
LG Nexus 4
Joined: Jan 19, 2006
Posts: > 500
From: Santo Domingo, wonDeRland
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Posted: 2007-07-02 15:25
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another computer or another usb thingy?
both. i think you should install the USB drivers again.
I jay0726 | (+3, 0) | Clara, Evita, Mimmi & Victoria | My Pics | Do your job!
Cynthia636
K550 Black
Joined: Jul 01, 2007
Posts: 6
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Posted: 2007-07-02 15:27
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um? is that whats on the CD? or?
xxx Cynthia
tranced
LG Nexus 4
Joined: Jan 19, 2006
Posts: > 500
From: Santo Domingo, wonDeRland
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Posted: 2007-07-02 15:34
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yeah

turn off your phone, press C key, connect the usb cable and it will detect a new hardware. then install the USB drivers that are in the k550's cd.
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BBS
P990
Joined: Nov 02, 2002
Posts: 202
From: Hong Kong
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Posted: 2007-07-02 15:36
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First of all, make sure that you have administrative right so that you are allowed to install new software or drivers. I believe you already have this right. Secondly, disable anti-virus, anti-spyware and other security programs before installation of the drivers. Then the SE instruction copied below gives far better information than I could explain. You may also need to change the COM port.

Here is the troubleshooting instruction from SE.

USB cable:
==============
The USB cable drivers are used to establish connection between your
computer and your phone. In case your phone is not found although
the cable is connected there might have been an error during the
driver installation.
When the cable and phone are connected to the computer the Hardware
Wizard will start. Follow the wizard and give the path to the drivers.

Check the USB cable driver
------------------------------
-Ensure that the cable is plugged in.
-On your computer, go to the Device manager (right click My Computer and select /Properties/Hardware/Device Manager).
-Go to device manager and open the "Ports" section: the USB cable should be listed here by name.
-Right click on the the cable and select to reinstall / update driver.
-Follow instructions, restart computer
-Check if your phone is connected in the Sony Ericsson PC Suite.


Install USB Cable driver
------------------------
-Ensure that the cable is plugged in.
-On your computer, go to the Device manager (right click My Computer
and select /Properties/Hardware/Device Manager).
-Right Click on the entry under other devices and select properties.
-In the window that appears select reinstall / update driver.

This will begin a windows install-hardware wizard. You need to
have either:
- the CD that came with the Phone/Cable in the CD drive,
or
- the drivers downloaded,and extracted somewhere on your computer.
(www.sonyericsson.com/support)

-In the wizard, select "Install from a specific location" and then
select Browse.
-Either select the CD drive or the folder containing the downloaded
drivers (dependent on what you did in step 4).
-Then complete the wizard and restart your computer.
-Check if your phone is connected in the Sony Ericsson PC Suite.
tranced
LG Nexus 4
Joined: Jan 19, 2006
Posts: > 500
From: Santo Domingo, wonDeRland
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Posted: 2007-07-02 15:38
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@BBS: thanks for this tuto. i couldnt do it better. i hope Cynthia could solve her problem.
I jay0726 | (+3, 0) | Clara, Evita, Mimmi & Victoria | My Pics | Do your job!
Cynthia636
K550 Black
Joined: Jul 01, 2007
Posts: 6
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Posted: 2007-07-02 16:46
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okey it worked! its still asking me to instal new hardware when i plug in my phone tho

but anyway thnx alot!!!
xxx Cynthia
BBS
P990
Joined: Nov 02, 2002
Posts: 202
From: Hong Kong
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Posted: 2007-07-02 17:11
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On 2007-07-02 16:46:13, Cynthia636 wrote:
okey it worked! its still asking me to instal new hardware when i plug in my phone tho

but anyway thnx alot!!!


Phone connection with PC involves more than one function which may need separate driver each.
Cynthia636
K550 Black
Joined: Jul 01, 2007
Posts: 6
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Posted: 2007-07-02 17:14
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right... but it keeps saying the same things... ill try and check if i can get all of them to work properly.. lol thnx
xxx Cynthia
tranced
LG Nexus 4
Joined: Jan 19, 2006
Posts: > 500
From: Santo Domingo, wonDeRland
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Posted: 2007-07-02 17:15
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i.e. phone as a modem, as a mass storage device, etc.
I jay0726 | (+3, 0) | Clara, Evita, Mimmi & Victoria | My Pics | Do your job!
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