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How to tell if phone is water damaged? |
osmononame
Joined: Apr 24, 2007
Posts: 5
PM |
Hi, i recently sent in my W850i for repair as the microphone had stopped working on it - everything else worked fine and for a few weeks after the phones mic broke i solely used it with a headset and never had a problem.
A couple of weeks after i sent in the phone i get a letter stating that the phone is water damaged and that I'd have to pay to have it returned - whch i did. I also asked for them to provide me with proof that it is water damaged and they said that they would email it to me.
Fast forward to today, i received the phone back however, it has not been put back together properly with the top slid thingie not fixed to the bottom part properly (2 screws missing) + the slide is not aligned properly. Anyway i was pretty angry and called the repair centre who said all i can do is send it back in to them and they'll have a look at it. I again asked for some proof to show that it has been water damaged and again they said they would email me it.
At this point i'm not too sure what to do - they haven't shown me any proof that the phone has been water damaged nor have they put the phone back together properly and all round they seem to be an incompetent bunch.
Is there anything that i can do to get the phone fixed as from what i can remember the phone has not been near any water or is there any way for me to check myself to see if has been water damaged? Has anyone else ever been fobbed of by the 'water damage' line?
any help appreciated. |
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Sammy_boy
Joined: Mar 31, 2004
Posts: > 500
From: Staffordshire, United Kingdom
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I have a nasty feeling this is a commonly used excuse by companies to not repair damaged phones 
Sounds like a bit of a fly by night company too, can't repair phones for toffee! 
"All it takes for evil to flourish is for good men to do nothing" - Edmund Burke
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osmononame
Joined: Apr 24, 2007
Posts: 5
PM |
Hi, yeah thats what i was thinking - especially as they couldn't put the phone back together properly but its the one SE told me to send the phone to when i phoned them up so i would have thought they would be half decent. |
Samlala
Joined: Apr 23, 2007
Posts: 68
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This is the system to check water damage. First open the batt cover and look for 3by3mm stiker. Its white color stiker, but but if its touched by water it becomes pink or red depending upon the model. |
osmononame
Joined: Apr 24, 2007
Posts: 5
PM |
Hi, ive checked and the only white thing i can find that small is on the battery and that is white, not red or pink - but i dont think they used this method to check if the phone is water damaged as they obviously had my phone opened up. |
goldenface
Joined: Dec 17, 2003
Posts: > 500
From: Liverpool City Centre
PM |
On 2007-04-24 15:07:28, Samlala wrote:
This is the system to check water damage. First open the batt cover and look for 3by3mm stiker. Its white color stiker, but but if its touched by water it becomes pink or red depending upon the model.
Thats right!
If you take the battery out and look at the top end of it, you will see a little 'flag' which as soon as it gets wet it gives off a red or pink dye which also colours the battery compartment.
Thats how they can tell. 
@osmononame
Well that is the usual method.
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[ This Message was edited by: goldenface on 2007-04-24 14:50 ] |
gaming_guy
Joined: Oct 10, 2006
Posts: > 500
From: UK
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here is an example of a water damaged w810i. the red square just above the sim card holder is the moisture indicator. the sticker should be white.
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K700i > K750i > K810i (current phone)
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danielbanks
Joined: Nov 21, 2004
Posts: 21
PM |
whats the name of the SE repair centre? |
hanugro
Joined: Feb 28, 2005
Posts: > 500
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Wow this is new thing for me. However, is it possible for the sticker to turn red without the phone submerged in the water? Especially in humid weather like in south east asia? |
goldenface
Joined: Dec 17, 2003
Posts: > 500
From: Liverpool City Centre
PM |
I don't think so. I think it has to be submerged.
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hanugro
Joined: Feb 28, 2005
Posts: > 500
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On 2007-04-25 11:21:46, goldenface wrote:
I don't think so. I think it has to be submerged.
Also there is a chance that the phone is part submerged but not reach to the sticker part. The phone will be damaged and the sticker remain white.
I guess it will become obvious when you open up the phone and there will be rust here and there?
Just checked mine (K800) it is near the phone's batt connector. |
osmononame
Joined: Apr 24, 2007
Posts: 5
PM |
Hi, the repair agent is Kuehne & Nagel, they are based in Oxon, UK (Shipping Warden).
I am not denying that water may have gotten into the phone maybe when my hair was wet or from steam or condensation etc etc. Its just that they haven't managed to prove the water damage to me and they haven't put the phone back together properly.
Anyway I've now made a video of the phone working perfectly apart from the broken microphone (i am a bit paranoid about what they may do to the phone to 'prove' the water damage or incase they break it even more when they try and put it back together) and sent the phone back to them with a nice letter asking them to email me the proof of water damage and to put the phone back the way they found it.
If i don't get a satisfactory answer then ill be off to Trading Standards to see what my options are - as they have taken payment from me for the original return of my phone i'm sure they have entered into some obligations.
Anyway thanks for your help guys and ill update this thread when i hear back from them,
Osmo |
deluded
Joined: Sep 14, 2005
Posts: > 500
From: My T700
PM |
@osmononame, take a picture of the moisture indicator if you can, so that they can't tamper with it.
Of all the things I've lost, I miss my mind the most. |
alrodlop35
Joined: Nov 11, 2006
Posts: 461
PM |
My W800's battery moisture indicator has turned pink with gray dots on it. The phone's never been around water and the phone's indicator is still perfectly white. Does anyone know what that means?
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arien617
Joined: Feb 01, 2006
Posts: > 500
From: London(ish), GBR
PM |
@alrodlop35
If you've ever handled the battery with sweaty/wet hands, then that's probably what caused it.
Maybe 50 Cent just bloody loves soup! |
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Posted: 2007-04-24 14:37
