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Author SE W850i - crack directional pad
kennieteo
K850 Green
Joined: Dec 15, 2004
Posts: 9
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Posted: 2006-12-11 07:58
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Hi all, I have owned a white W850i for about a month.It's still brand new and I have never drop or knock it. However, recently I discovered that there was a hair line crack above the down button on the directional pad.
I had brought it down to the SE service center in Singapore last Sat 9/12/06 and after 2 hours of waiting for my turn the Customer Service girl told me that what happened to my W850i was a common problem. It could be a manufacturer fault as there was quite a number of cases recently. She told me that they have ordered the spare parts but it will only arrived in a few weeks time. She advised me to hold on to my phone and then she took down my name and contact numer and have promised to call me once the part arrived.

Did anyone else experience the same problem as me?
mobse
W850 white
Joined: Nov 11, 2006
Posts: 305
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Posted: 2006-12-11 12:55
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Welcome kennieteo,

It's a shame for a higher-end model like this one to have such a problem.


[ This Message was edited by: mobse on 2006-12-14 19:57 ]
Ranjith
Sony Xperia Z1
Joined: Dec 07, 2004
Posts: > 500
From: Saudi Arabia/India,Cochin
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Posted: 2006-12-11 13:14
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@kennieteo

hey did the the sales girls mention tht you will get it repaired under WARRANTY??


thankyou
R
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T20,T65, P800(2x),K800,Z300, 800, 850 (2x),P1i(with WALKMAN)
shaliron
K610 red
Joined: Jan 15, 2006
Posts: > 500
From: Melbourne, Australia
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Posted: 2006-12-12 05:04
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Ah, what a shame. The new d-pad design was always going to have some flaws.
A wooden spoon is a spoon made from wood. Source: Wikipedia

Winner of: Best Thread (Huge SE Portfolio) 2007, Best Post (Huge SE Portfolio) 2007, Best Signature 2007, and 2nd Best Nickname 2007.
freackers
W850 white
Joined: Nov 12, 2006
Posts: 45
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Posted: 2006-12-13 05:50
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I exactly have the same problem!!
i'm using white version.
i was complaining for 3 weeks ago and still haven't got called from SESC.
they even say there's a charge for replacing the spareparts. can not use my warranty.

.... i wonder do u get the spartpart for free?
kennieteo
K850 Green
Joined: Dec 15, 2004
Posts: 9
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Posted: 2006-12-14 09:33
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Hi all,

thank you very much for your replys. Fortunately yup, the serivce center agreed to service it under warranty.

However, till now I've yet to receive any call from them with regards to the availability of the replacement part.

I've actually switch back to my trusty Nokia N80 as I do not want to inflict further damage to the D pad. I'm afraid I might make the crack worst and the Service Center will then have an excuse to say that I've caused the crack myself and charge me for the part replacement.

It's really frustrating as I can't use my W850i now. It's a real shame as I really like to make use of it more! Hope the Service Center will call me soon.
mobse
W850 white
Joined: Nov 11, 2006
Posts: 305
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Posted: 2006-12-14 13:34
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Well, I've just noticed the exact same crack on my white W850i The people from the service centre said they didn't have that particular part. It seems that things are going from bad to worse...

SE definitly should have made the directional pad of some resilient crack proof
material

[ This Message was edited by: mobse on 2006-12-14 12:56 ]
shaliron
K610 red
Joined: Jan 15, 2006
Posts: > 500
From: Melbourne, Australia
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Posted: 2006-12-14 13:37
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Or a more flexible material like the one on the W950.
A wooden spoon is a spoon made from wood. Source: Wikipedia

Winner of: Best Thread (Huge SE Portfolio) 2007, Best Post (Huge SE Portfolio) 2007, Best Signature 2007, and 2nd Best Nickname 2007.
jcwhite_uk
Sony Xperia Z1
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
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Posted: 2006-12-14 13:38
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Is it only on white versions?

This message was posted from a K800i
jack77777
W810 white
Joined: Apr 11, 2006
Posts: > 500
From: uk/england.
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Posted: 2006-12-14 21:18
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must be only the white one's , my black ones in perfect condition
mobse
W850 white
Joined: Nov 11, 2006
Posts: 305
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Posted: 2006-12-14 21:35
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Or just maybe the frigging thing is just less visible on the black ones...
jack77777
W810 white
Joined: Apr 11, 2006
Posts: > 500
From: uk/england.
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Posted: 2006-12-15 15:23
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inspected my w850i no crack , i geuss im just lucky lol
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dereksiu@loo
W810 white
Joined: Dec 13, 2006
Posts: 2
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Posted: 2006-12-15 15:39
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Anybody want to post some pics of the crack? Although i'm not a w850 user but i'm interested in what the crack looks like.
mobse
W850 white
Joined: Nov 11, 2006
Posts: 305
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Posted: 2006-12-15 15:41
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Good for you Jack77777
The thing is that it is realy barely visible, but once discovered, it gets very irritating.

For all those of you wishing to see the notorious gruesome crack, I enclose two photos made in the macro mode with a 5 MP camera.





The first one shows that the crack itself is really thin, but it gets a lot nastier when the navigation area is pressed hard. Luckily, there's no need to press it that hard during normal use and I hope that it won't spread.

[ This Message was edited by: mobse on 2006-12-15 22:58 ]
jepherberich
C902 Black
Joined: Apr 25, 2006
Posts: 473
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Posted: 2006-12-15 15:52
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yeah some pics would be nice. make sure to turn macro mode on. and don't use another w850 when taking the pic for crying out loud!
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