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ntl - problems yet again ( |
jcwhite_uk
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
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If I were you I would consider escalting your complaint to ofcom.
their website is http://www.ofcom.org.uk/
Email them and cc NTL as well. This might help to get things going. |
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leeboy13
Joined: Sep 28, 2005
Posts: > 500
From: Brissle - dodgy accients
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yeah i plan on doing this but fatreg said to wait 14 working days from when i sent MR NTL an email and then start these things up.... basically i would sooner get it sorted asap... should i wait or do the ofcom thing striaght away?
living the dream! |
jcwhite_uk
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
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Check out this page:
http://www.ofcom.org.uk/complain/landline/
Tells you exactly how to act.
All companies must belong to an Alternative Dispute Resolution (ADR) scheme. The ADR scheme acts as an independent middleman between the company and the customer. If the company’s in the wrong, the ADR scheme can order the company to fix the problem and, if needed, pay compensation.
You should find details of the company’s ADR scheme either on the back of your phone bill, or available from the company’s customer services staff.
Please note:
ADR schemes are meant to supplement, not replace, a formal complaints process, so you can only use your phone company’s ADR scheme if:
You have tried to make a formal complaint to the company and had no success AND 12 weeks or more has passed since you first complained to the company OR;
Your phone company has written to you to say they’re not going to do anything else about your complaint - a so-called “deadlock” letter.
For further details or for updates on your complaint to an ADR, you should contact the ADR directly.
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[ This Message was edited by: jcwhite_uk on 2006-12-18 14:33 ] |
leeboy13
Joined: Sep 28, 2005
Posts: > 500
From: Brissle - dodgy accients
PM |
cheers jcwhite 
i have sent them a formal email if that counts.... sent it to Mr NTL .....
but no response as yet... i cant see one coming either.....
im buggered here aint i.....
living the dream! |
leeboy13
Joined: Sep 28, 2005
Posts: > 500
From: Brissle - dodgy accients
PM |
right a result!!!!
i thought (for some strange reason) maybe its teh people im talking to not NTL itself.... so i rung again (just now) and got through to a nice girl who talked me through everything since october.... so she admitted tehy ahd wrongly billed me to the sum of over £300 over 3 months  - job done.... she then went through telling when and where credits werre applied to my NTL account,,, so i made a payment for the two months i have missed off £68 (2 x 3 for £30 and £4 non-direct debit charges) - which im happy with and now theyre switching my interent back on 
i feel like im taking crazy pills or something coz some of the customer representatives have said my account doesnt show 3 for £30, some shows me having totally different packages etc.... also some people just litterally hung up on me etc...
reading this whole thread from start to finish gives me a bad head tbh
but i did get the girls name on teh phone, sadly she told me it wasnt company policy to give me her phone number also... 
at least its all sorted now.........................until my next bill
living the dream! |
axxxr
Joined: Mar 21, 2003
Posts: > 500
From: Londinium
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Well thats good to hear that your sorted for now at least!
If you want to take my advice i suggest you leave NTL and Switch providers!
[addsig] |
J-J
Joined: May 10, 2004
Posts: 268
From: Nottingham, UK
PM |
Should have got her to email you confirmation fella, that way you have it in writing and you have her name confirmed and an email address for any future problems!
[addsig] |
leeboy13
Joined: Sep 28, 2005
Posts: > 500
From: Brissle - dodgy accients
PM |
sh!t J-J your right! i did get her name.... but you are right mate.... i hope i aint had my pants pulled down now oh well, lets concentrate on teh important things in life from now on..... ring ring ring ring ring ring ring banana phone!
living the dream! |
leeboy13
Joined: Sep 28, 2005
Posts: > 500
From: Brissle - dodgy accients
PM |
Result!!!!
just received from NTL
Dear Mr Walbyoff
Thank you for your email to Steve Burch regarding your account. I am sorry
but I we do not have any record of your previous correspondence from the 7
December being received in our office.
I have checked your account history and find any errors on your account were
corrected on the 27 October and applied to your November statement.
I would like to thank you for your positive feedback for Melissa, I will
pass this on to Melissa and her manager.
Please accept my apologises for any frustration this matter may have caused
and I trust this has resolved the situation for you.
Regards
Julie
Julie Monaghan
Chief Executive Office
kinda nice to get a response... makes you think there might actually be someone out there listening
living the dream! |
axxxr
Joined: Mar 21, 2003
Posts: > 500
From: Londinium
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Well thats a result then!
[addsig] |
leeboy13
Joined: Sep 28, 2005
Posts: > 500
From: Brissle - dodgy accients
PM |
yep, and my internets back on
happy days... weight off my mind
merry christmas!
oh and might i add thanks to all who helped, cheers for the addy fatreg 
_________________
when the sh!t hits the fan - duck and let the person behind get hit
[ This Message was edited by: leeboy13 on 2006-12-19 20:20 ] |
axxxr
Joined: Mar 21, 2003
Posts: > 500
From: Londinium
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Congrats Matey....and Merry Xmas!
[addsig] |
leeboy13
Joined: Sep 28, 2005
Posts: > 500
From: Brissle - dodgy accients
PM |
thx, you too
living the dream! |
fatreg
Joined: Jul 26, 2003
Posts: > 500
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np leeboy..
always handy to know people!
fatreg
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leeboy13
Joined: Sep 28, 2005
Posts: > 500
From: Brissle - dodgy accients
PM |
ever felt like slamin' your head in a car door? .....i do!!!!!
OMG melissa, who apprently 'helped me' actually con'd me into signing up to a direct debit to help save me money.... well... the smelly buggers have over charged me by double again... stating that melissa only collect money for my 'arrears' (which is crap) as she said i had to pay thre month before (correct) and the current month - turns out she didnt pay teh current month (back in december)... so now they have charged for another double month....
i really dont know what to do at this point... phoned and spoke to yet another person who i had to begin teh world wind of wtf is going on..... cant be arsed explaining to them anymore... especially when its someone who doesnt give a crap....
and to top it off i lost steve burch's email - doh!!!!!! (if i gave it to anyone can they please PM it back to me )
Any suggestions atall welcome
living the dream! |
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Posted: 2006-12-18 15:21
