| Author |
O2 UK sms not working on k800 |
Mstill
Joined: May 12, 2006
Posts: 32
PM |
I've just ported over from T-Mobile so was using my k800 with a T-Mob sim but now my port to O2 is complete I've put my new sim in but cant send any txts. When I try to send one it says
"Sending failed
Retry?"
I just checked on O2's site and the Service Centre number is correct. So I dont really know what to do. I can make calls and tried the RSS Reader which seems to be working, so I presume my GPRS is working too which means its just SMS's
Any ideas?
Also can I just check my internet settings are right (cause I seem to have loads of em on here now):
Internet profiles > O2 PostPay WAP
Settings for Java > O2 PostPay WAP
Thanks for the help! |
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Aldrew
Joined: Sep 07, 2004
Posts: 283
From: Milton Keynes, UK
PM |
I had a similar problem the other day, but only when sending a MMS to a friend on orange. I'm on O2. I could send messages to other poeple on T-mobile and O2, I put it down to a orange problem. But could be anything. It started working the day after though!! so maybe a O2 problem.
My settings are differant to yours. I do have teh post pay setting, but my phone is using "O2 WAP GPRS" for internet, Java and MMS. |
Mstill
Joined: May 12, 2006
Posts: 32
PM |
Hmmm, still not working. Tried sending to my gf on T-mob and to myself. Neither worked.
Have changed the internet settings tho, thanks. I think that was probably what mine were originally wrong.
Anybody else? Who would be best to call, O2 or SE? |
jcwhite_uk
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
PM, WWW
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Its best to call O2 as it is most likely that it is a problem with them.
This message was posted from a WAP device |
Mstill
Joined: May 12, 2006
Posts: 32
PM |
Their site has the following numbers:
"Customer Service for Consumers
08702 410 202
or short code 202
Calls are charged at the national rate*
Our phone service is open 8:00am - 8:00pm
Monday to Friday and 9:00am - 6:00pm at weekends
Customer Service for Online Consumers 0870 600 3009
Our phone service is open 8:00am - 9:00pm
Monday to Friday and 8:00am - 8:00pm at weekends
Select Customer Service 0800 03 21 402
Our phone service is open 8:00am - 8:00pm
Monday to Friday and 9:00am to 6:00pm at weekends"
What is SELECT customer service seeing as its the only freephone number? |
Aldrew
Joined: Sep 07, 2004
Posts: 283
From: Milton Keynes, UK
PM |
A quote from another site
"O2 Select, as Ive understood it, is basically for those customers who pay over the odds each month on their contract... high payers essentially. Select customers gain access to a seperate customer service center (free call), and are eligible for various offers and promotions that may be running (such as free phones, accessories etc)."
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Mstill
Joined: May 12, 2006
Posts: 32
PM |
Thanks.
Not me then  |
ghostfreak
Joined: Mar 17, 2003
Posts: > 500
From: N. Ireland, UK
PM, WWW
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Yeah, I'd give o2 a call and see what they have to say.
http://www.ghostrx.net
T300 > T610 > K700i > K750i > K800i > K850i > W910i > K850i (after flash with R1FA035) > C905 (broken earpiece as of 23/01/09) > BB 9000 > BB Bold 9700 > SE Experia X10 Mini Pro |
Mstill
Joined: May 12, 2006
Posts: 32
PM |
Apparently txt messaging is the last thing to go through when porting a number, so could take upto 24 hours. Didn't get told this at the time. Would've been good to know! |
sunjivas
Joined: Aug 17, 2002
Posts: > 500
From: London, UK
PM |
yup exactly what I was going to say when i read this thread...if your number has only been ported today thats most likely the reason - should be fine by tomorrow! You may be able to send/receive before then, usually upto 24 hours.
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aminator
Joined: Jul 13, 2006
Posts: 138
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Quote:
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On 2006-07-18 12:33:57, Aldrew wrote:
A quote from another site
"O2 Select, as Ive understood it, is basically for those customers who pay over the odds each month on their contract... high payers essentially. Select customers gain access to a seperate customer service center (free call), and are eligible for various offers and promotions that may be running (such as free phones, accessories etc)."
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thats right, they also get to uograde every 6 months and get 20% off their line rental and any accesories  |
aminator
Joined: Jul 13, 2006
Posts: 138
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Right I just read an intray today at work, new connections with the new o2 prefixes have been suffering from not being able to send sms, once your number ports in should be ok, but if you have a new number you wont be able to send SMSs until its resolved and atm there isnt a timescale |
RandomHero
Joined: Jun 12, 2006
Posts: 63
PM |
Ignore
[ This Message was edited by: RandomHero on 2006-07-19 21:58 ]
[ This Message was edited by: RandomHero on 2006-07-19 22:00 ] |
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Posted: 2006-07-18 10:18
