| Author |
A letter to Hutch |
Ayush
Joined: Sep 12, 2003
Posts: > 500
From: Hyderabad, india
PM |
Owing to a recent dramatic experience I wrote this leter to my cell phone network-Hutch. Please read and post comments 
I am a very old Hutch GPRS subsciber (since May '03). Recently Hutch sent me a text informing me about the new pay per use tariff. The text required a confirmation from the customer's part. I did not confirm to it. A certain lady from Hutch also gave me a call and told me if I wanted to continue with GPRS, then I needed to confirm it. Still I did not. On 1st September I noticed my phone was still recieving GPRS signal. I continued using the same and simuntaneously kept a tab on my credit. I did also send a few MMS msgs. There were no deductions on my credit by data usage or by sending MMS msgs. Apparently I thought the new plan was postponed. (Since my GPRS was also very much active). In the afternoon I noted that a sudden, abrubt and substantial deduction of Rs. 81 was made. This was unexplained. After having a nightmarish session with the hutch cc person(Name: Nitin) and availing no result I disconnected the line and again checked my balance. I noted another unexplained deduction of Rs.7. (Note that I was fuming at this point). I immidiatley stopped sending multimedia msgs and used WAP over GPRS sparingly. The next morning I woke up only to discover a deduction Rs.420/- been made on my a/c! (Note I was fuming AND banging my head against the wall now). The cust. care guy now told me that I had sent about 170 mms msgs the previous day! Now I had enough! This was way to ridiculous! It was virtually imossible for me to have sent 170 mms msgs.When I asked him when are deductions supposed to take place, he said immidiatley.
Now the question is why weren't the deductions for my "170 msgs" taken place simuntaneously?!
And, why did hutch bother to send that text when it wanted to carry out its free will of switching the customer to the new tariff anyway(and in turn making him believe that he still is using the old tariff)
This is not the first bitter experience with Hutch that I've had. Hutch has proved time and again that how painfull it can be for the customer. My household has a total of 4 connections and I'm seriously considering the prospect of switching over to Airtel.
It is surprising to note that a MNC akin hutch can make mistakes unlimited and put the customer through mental agony and financial disturbances.
My no. 98303xxxxx
Name: Ayush Sehgal
Ayush  |
|
|
mrao
Joined: Nov 11, 2004
Posts: > 500
From: Mumbai, India
PM |
Nice...Have you already sent it.??
[ This Message was edited by: mrao on 2005-09-03 15:56 ] |
Ayush
Joined: Sep 12, 2003
Posts: > 500
From: Hyderabad, india
PM |
not yet... y?
_________________
Ayush
edit: u've any suggestions before i send it? i'm waiting..
[ This Message was edited by: Ayush on 2005-09-03 16:01 ] |
mrao
Joined: Nov 11, 2004
Posts: > 500
From: Mumbai, India
PM |
so we can see their response, (if they ever respond, that is) |
Ayush
Joined: Sep 12, 2003
Posts: > 500
From: Hyderabad, india
PM |
m, doubt they'll reply?! wierd ppl they are. now it 'seems' they aren't charging for data downloaded 
[ This Message was edited by: Ayush on 2005-09-03 16:22 ] |
niranjan007
Joined: Dec 12, 2004
Posts: 230
From: The garden city of India
PM |
@ayush i lost rs100 when i migrated from pre to post paid when i was on hutch. So i threw it away and joined airtel. |
whizkidd
Joined: May 14, 2004
Posts: > 500
From: India
PM, WWW
|
I think there should be a more vocal protest against hutchs anarchy!
Ayush, why dont all hutch gprs users unite and forward a petition to its boss saying that all of yoou are gonna switch to Airtel because of the stupid pay per use implementation..
This should help Airtel realise what will happen if they're going for such a change in the near future too!
Power to the consumer!
T230 >> T610 >> Ngage QD >> N73 >> N85 >> Omnia HD >> And countless other review units |
Ayush
Joined: Sep 12, 2003
Posts: > 500
From: Hyderabad, india
PM |
i did verbally humilate the nitin guy. boy! he was pathetic. ok, the data rate is fine. but why the foul play? |
mrao
Joined: Nov 11, 2004
Posts: > 500
From: Mumbai, India
PM |
Quote:
|
now it 'seems' they aren't charging for data downloaded
[ This Message was edited by: Ayush on 2005-09-03 16:22 ]
and why does it seem so?
|
|
|
private
Joined: Feb 04, 2005
Posts: 344
PM |
IMO, Hutch had the cheapest gprs service available in india. we knew it would not last too long, so they went pay per use. now it's better choosing a fast connection with any other operator b'coz rates for all gprs providers are almost the same.
|
Pradhika
Joined: Jan 11, 2005
Posts: > 500
From: India
PM |
There are bitter truths. Now that you have shouted at a so called executive of hutch they will disconnect your customer (dont) care line. Those people are paid only to listen to whatever we say. They talk sweetly. Or let me say : they talk business with us. I bet they will convince you of all your complaints. So if you are a mms customer join atel.
This message was posted from a WAP device |
Ayush
Joined: Sep 12, 2003
Posts: > 500
From: Hyderabad, india
PM |
m, no bal gettin deducted. @pra they'll disconnect it? |
neha10
Joined: May 27, 2005
Posts: 70
PM |
Hey people, one letter's not gonna do. We'll all write in mp forward a petition. Actually what bothers me most is that they're still blocking sites. They've even taken over the only other better option- BPL. I think TRump, Idea are better options. About the letter, it quite good and i'm sure the guy'll respond. They do with their usual ironic sweetness.
This message was posted from a K700i |
Ayush
Joined: Sep 12, 2003
Posts: > 500
From: Hyderabad, india
PM |
hutch has taken over bpl?
Ayush |
a1ster
Joined: Jul 10, 2005
Posts: 36
From: AREA 51
PM |
U and I in this beautiful world Green grass blue skies in this beautiful world.
This message was posted from a Nokia |
|
|
Posted: 2005-09-03 16:43
