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SE ranks poorly in reliability/quality |
mib1800
Joined: Mar 18, 2004
Posts: > 500
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Bad news for SE. I think SE should work on this issue. For example, not releasing phones (like K700/K750) before all MAJOR bugs were solved. It just take a little bit to lose a buyers trust and it takes tremendous effort to win them back. Looks like a lot work for SE as market leader Nokia phones are twice as reliable as SE.
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From Mobile-Review news:
According to the survey held by the popular British magazine “Which?”, one of seven mobile phones gets broken during one year from the moment it was bought. It’s highly possible that the phone will fail in the first 6 months – 70% of failures happen in this very period. 2339 people, who bought a cell phone during the last 12 months, took part in the polls.
The handsets of different vendors have different failure statistics. Nokia and Samsung proved to have the safest phones. During one year only one phone of ten is broken. At the same time Motorola and Sony Ericsson show poor statistics. One of five phones by these vendors turns to be out of order. The editor of the magazine says that the average failure figure 1 of 7 is too high. |
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blayv
Joined: Oct 24, 2004
Posts: > 500
From: Srbija
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yes, and it's really amazing how se is one of the biggest mobile manufacturer concerning how bad are phones they manufacture ;-)
This message was posted from a T610 |
scotsboyuk
Joined: Jun 02, 2003
Posts: > 500
From: UK
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@mib1800
This is old news. That report makes no mention of what the faults actually were i.e. user faults or inherent faults with the hardware.
I am sure there is already a thread on this on here (and various other forums too).
"I may be drunk my dear woman, but in the morning I will be sober, and you will still be ugly." WSC |
Pradhika
Joined: Jan 11, 2005
Posts: > 500
From: India
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I can not say of others. No SE model is rush-released in India. By the time we get SE phones . . . . Well i can only say , here the popularity and demand has been increasing always. Ofcourse, not to mention it proves very reliable.
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riffola
Joined: Jun 02, 2005
Posts: 247
From: NYC
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Looking at the number of issues the K750i had, not just in the UK, but even for phones from the rest of Europe. It's not hard to imagine that the other phones they make didn't have similar issues and thus  got slagged. Remember the first batch of the T610? At least here in the US, T-Mobile got sick and tired of having to RMA the phone.
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scotsboyuk
Joined: Jun 02, 2003
Posts: > 500
From: UK
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No manufacturer releases perfect handsets. Having used handsets from a variety of manufacturers I can say that SE (or Motorola for that matter) are no worse than the others.
Once more I would have to question the nature of these faults ...
Hopefully masseur or some other brightspark can find the other thread and link us to it.
"I may be drunk my dear woman, but in the morning I will be sober, and you will still be ugly." WSC |
mib1800
Joined: Mar 18, 2004
Posts: > 500
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scotsboyuk:
I think most of the time it is a tussle between "out to market first with bugs" or "fix bugs first and lose headstart". It is a pity that SE goes with the former.
I think it doesnt matter whether it is hardware or user-induced faults. Even if users complain he has problem with UI/software, then the fault still lies with the programmer/designer (i.e. a quality issue).
[ This Message was edited by: mib1800 on 2005-08-27 04:23 ] |
Sir-SonyEricsson-man
Joined: May 30, 2002
Posts: > 500
From: Norway
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What i can tell as a mobile phone seller is:
If I sell a lot of a model the i got more service on that phone, BUT compared to the other phones who sells not that much, the % is nearly the same by all manufactures..
Sony Xperia 1 II, Xperia 5, Huawei P30 Pro |
701
Joined: Nov 26, 2002
Posts: > 500
From: Romania
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I have to say regarding to a post earlier in here,that SE like any other brand launches phones full of bugs afraid they'll loose the head-start.But nuthing really bad so u wont be able to use the phone.I never buy a phone the day it is launched but 2-3 months later allowing them to fix bugs.Also it's interesting to know how would some1 do that article:any kind of phone enters in the report?Cuz comparing a T 100 with a p910i in terms of complexity is wrong.There's also another thing:ur experiences counts!I never had a sigle prob with my p910i in 9 months,except for the text input bug-for that,i have to restart the phone once a week and it's fixed:)
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whizkidd
Joined: May 14, 2004
Posts: > 500
From: India
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@mib, do you find anything "good" about  phones? 
T230 >> T610 >> Ngage QD >> N73 >> N85 >> Omnia HD >> And countless other review units |
Kryptik
Joined: Jun 24, 2005
Posts: > 500
From: Port Elizabeth, S.Africa
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I doubt there's any 1 manufacturer which releases totally bug-free phones... Yet when one considers the vast number of threads here related to problems with various models it makes one think... I'm certain that had this been a Nokia or Samsung site the same would apply to them, in all truth.
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scotsboyuk
Joined: Jun 02, 2003
Posts: > 500
From: UK
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On 2005-08-27 05:18:12, mib1800 wrote:
scotsboyuk:
I think it doesnt matter whether it is hardware or user-induced faults. Even if users complain he has problem with UI/software, then the fault still lies with the programmer/designer (i.e. a quality issue).
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I disagree. If the user can't actually do what he is trying to do he may simply put it down to being a fault, whethe rit is a fault or not. Not everyone is as clued up about mobiles as we are and what we may take for granted others may very well find difficult.
How many of these 'faults' are simple human error based on a lack of knowledge or incompetence? How many are the result of users damaging their phones, but blaming the phone for not being tough enough e.g. water damage, dropping it, etc?
As I said before, in my experience no manufacturer is any worse than another. Individual handsets may have bad reputations, but I can't say that I consider any manufacturer to be vastly superior to another.
"I may be drunk my dear woman, but in the morning I will be sober, and you will still be ugly." WSC |
Thisnamewasnttakern
Joined: Jun 27, 2005
Posts: 17
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I blame this on the ammount of feature's and technology and the software updates needed to support em.
SE make the best phones  |
orange
Joined: Mar 13, 2002
Posts: 397
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On 2005-08-27 13:52:52, scotsboyuk wrote:
I disagree. If the user can't actually do what he is trying to do he may simply put it down to being a fault, whethe rit is a fault or not. Not everyone is as clued up about mobiles as we are and what we may take for granted others may very well find difficult.
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I have to disagree with you on this, but I think that it's not a suprise for you. The simple thing is that if average Joe doesn't know how use some feature the UI is not intuitive enough. I agree that it's not a fault, but it's a bad desing. Manufacturers should really put some effort to the usability. |
scotsboyuk
Joined: Jun 02, 2003
Posts: > 500
From: UK
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On 2005-08-27 14:48:37, orange wrote:
I have to disagree with you on this, but I think that it's not a suprise for you. The simple thing is that if average Joe doesn't know how use some feature the UI is not intuitive enough. I agree that it's not a fault, but it's a bad desing. Manufacturers should really put some effort to the usability.
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Your point is only valid to a certain extent. How many of those reporting faults had switched from one manufacturer to another? Someone who has long used Samsung handsets, for exmaple, may have difficulty in operating a Motorola. Since both Nokia and Samsung are very popular brands in the UK, where this survey was carried out, one should expect people to be more familiar with their UI.
I have been predominantly using SE handsets for the past four years and I am very familiar with their UI. My father recently bought a Nokia 8800 and asked me to setup e-mail on it for him. After having floundered with the UI for several minutes I ende dup calling O2 to ask them for advice. The UI wasn't very intuitive from my perspective because I wasn't used to it.
SE's UI seems perfectly intuitive to me, whilst Nokia's seems to be rather awkward in places. It's ubjective. Nokia sell the most mobiles in the UK so people will be more fmailiar with their UI, if they switch to another brand they may have difficulty in adapting.
"I may be drunk my dear woman, but in the morning I will be sober, and you will still be ugly." WSC |
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Posted: 2005-08-27 03:39
