| Author |
K700i + bluetooth Tungsten T3/T5 + GPRS disconnect = frozen phone |
pjh2315
Joined: Feb 16, 2005
Posts: 8
PM |
Just purchased a K700i from SE directly, and it arrived with Firmware R2AE033. I've been using a Palm Tungsten T3 to connect to T-Mobile VPN GPRS service for about a year now on a T610 with zero problems.
With the K700i, though, I can connect, surf, check e-mail, ssh, etc. However, as soon the Palm disconnects the GPRS connection, the K700i _completely_ freezes up, to the point that the battery has to be removed... No buttons or keys work, and the display and backlight are stuck...
This was confirmed with two K700i phones (both unlocked, same firmware), as well as with a Tungsten T3 and a brand new Tungsten T5.
Sony Ericsson support simply said that "we don't support Palm." Palm support was actually quite helpful, and they opened up a trouble ticket, since it was apparently the first time they'd heard about the problem.
Does anyone have an idea of why this may be happening, or, more importantly, how to get around it? I'm at wits end with this... Any help or ideas would be greatly appreciated. Thanks in advance. | |
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pjh2315
Joined: Feb 16, 2005
Posts: 8
PM |
OK... SO after about 3 hours on the phone with Palm, and at least an hour on hold with SE, here's the rundown:
SE does not support Palm as an operating system. Call Palm.
Palm says it's a problem with the phone. Call SE. Palm also says that SE supplies Palm with the official Phone drivers (which is ironic since "SE doesn't support Palm"), and that since the connection is made successfully, their job is done.
My question is this:
Does anyone successfully use a Palm Tungsten (T3, T5, or other that uses the PhoneLink app) with a K700i for GPRS over bluetooth? If so, could you post your K700i firmware version (and other relevant stuff like Palm model, GPRS provider, etc)? I'm trying to nail down exactly what the differences may be between my setup and a working one.
Is it possible to DOWNgrade firmware on the K700i? If the firmware is the problem, I'm willing to forego the later updates in favor of, hmmm... maybe basic functionality?
Thanks for any help that you can offer.. |
Cantello
Joined: Mar 15, 2005
Posts: 1
PM |
Any updates on this issue?
I ran into the same problem now, K700 with newest firmware plus a T3 with the T610 driver. |
pjh2315
Joined: Feb 16, 2005
Posts: 8
PM |
Unfortunately not... I returned the T5, cancelled T-Mobile's GPRS service, and am watching (without much hope) for a Palm PhoneLink update. Just back to the T3 w/o internet connectivity for now... 
Just a jolly old game of "customer support finger pointing" where there the loser is always the paying customer. |
jimb
Joined: Mar 31, 2005
Posts: 1
PM |
I just ran into the same problem...was having no problems using my T3 to get on the internet via GPRS/bluetooth with my K700i using the old SE firmware. I just upgraded and now the k700i repeatedly crashes, locks up and can only be restarted by removing the battery. |
pjh2315
Joined: Feb 16, 2005
Posts: 8
PM |
Maybe SE will start to see that there really IS a problem, rather than offer the old "It's Palm's problem. Call them." |
debbiep
Joined: May 10, 2005
Posts: 1
PM |
I apologize if the format of this message is bad; I don't see a way to review my text before posting.
It's a bit of a relief to finally see that someone else has experienced the sake K700i problems as me. For the benefit of future googlers, here is a list of keywords I was using to search, and which Google will hopefully index: "k700i spontaneous crash bluetooth".
My symptoms are practically identical, but I'm not convinced it's because of the Palm. A student of mine at work has similar issues, and I don't think he owns a PDA.
Anyway, here are the symptoms:
- Occasionally (about once a day), for no apparent reason, vibrate, the speaker, the microphone and the earphone stop working. Everything else behaves normally (though without those features, what use is a mobile phone?). Even in the service menu system test, those features fail to work. The GSM connection, however, is fine, and I can make an outgoing call (and be silent at the called party, since the microphone is not working, nor can I hear them either) and see the call-duration counter counting seconds. Solution to crash: turn power off, remove battery, re-insert battery and turn power on. Removing the battery is a necessary step.
- Although it still happens spontaneously sometimes, I can reproduce the above with some certainty by making an outgoing call from the phone while I have the bundled HBH-600 bluetooth headset paired and in hands-free profile. After the call ends, the vibrate, speaker, microphone and earphone cease to work, whether I turn off the hands-free or not. (Settings: voice dial disabled, answer-in-headset on, HBH-600 is the only bluetooth device the phone knows about). Yes, I have checked that vibrate and volume are on and high enough in the profile settings.
- Occasionally, an even worse crash happens: the backlight stays off even when I press buttons, none of which affect what appears on the screen (standard idle screen, interestingly sans screen saver). The first button press brings up the keypad backlight, though, and then the phone turns itself off (going through the shutdown animation, but without speaker sound). The only way to restore power is to remove the battery again.
- The likelihood of the above increases about threefold if I have just received an SMS.
- The likelihood of the above increases about tenfold if I am using the bundled HBH-600 hands-free.
- The likelihood of the above also increases when I attempt to communicate with the K700i with my PalmOne Tungsten T3 PDA.
When it started happening about twice a day, I did a system reset on the K700i and never let my PDA speak to it again. It was fine for a week or so, but after I re-paired the HBH-600, things started going wrong again. It's not as bad as when the PDA was talking to it, but if a Sony-Ericsson-branded hands-free can cause these kinds of crashes then there's a more serious problem.
My K700i has the R2AE033 firmware, plus Australian localizations. It's not SIM-locked.
I haven't bothered to call up Sony-Ericsson because I honestly don't expect them to believe me when I describe the symptoms. I'll probably put up with the silly phone for a little bit, and when a phone with a better track record for reliability comes along I will probably switch. |
Gigs
Joined: Jan 19, 2004
Posts: > 500
From: The planet Snibertron!
PM, WWW
|
try mailing them and asking them to escalate the issue, specially if you have an older firmware version that works and a new one that doesn't.
Helpdesk people usually have people above them that might be able to get your issue heard.
--
oh, this probably won't help at all, but make sure in the palms dial up modem string (or whatever the palm equivalent is) put in a modem string of either Z or ATZ (though I would hope it does the AT on its own  )
[ This Message was edited by: Gigs on 2005-05-10 04:15 ] |
Longarms
Joined: Jan 05, 2005
Posts: 3
PM |
**UPDATE**
Installing the latest version of Phonelink, available from the PalmOne support website fixes this issue.
When installing the Phonelink update, I would suggest copying the required files to an SD card and then using a file manager tool such as the freeware FileZ to copy the files to the Palm, rather than using Hotsync. Also, make sure to perform a soft reset immediately after installing the new files. |
pjh2315
Joined: Feb 16, 2005
Posts: 8
PM |
figures....
i just gave up on sony entirely (besides this problem, there was a frequent case of the k700i dropping connection to the provider (while still showing "T-Mobile" on the screen with full signal) and ignoring any incoming calls.
buy a Treo... save yourself the hassle :/ |
jasonmoss
Joined: Nov 12, 2004
Posts: 4
PM |
I had the same problem on Orange UK. It was fine before I updated to R2AE****, then it locks up on disconnect from mail applications. Sending SMS is fine, but if you send email and allow the palm to time out and turn off without a disconnect, the K700 locks up. The only way I managed to stop it is to exit connections on the k700 as soon as I have downloaded mail, and before it allows itself to lock up. It is certainly SE FW related. I have tried different phonelink updates from palm (on a T2 as well, not just T3!!). Anyone found any real fixes yet??? | |
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Posted: 2005-02-16 04:11
