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T610 - hissing problem |
Jools
Joined: May 21, 2003
Posts: > 500
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Yesterday I emailed Sony Ericsson Customer Support asking if they could confirm after what date the phones should be ok. This is their response.
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From: Sony Ericsson Customer Care Center
Subject: Sony Ericsson Customer Care Centre, Case : 40150209
Dear Mr Wright,
Thank you for contacting the Sony Ericsson Customer Care Centre.
I can not help with the manufacturing date, we have no firm confirmation of this,
We are updating as many phones as we can get hold of at the moment, there should be no phones left with this problem very soon.
The turn around time for celestica should be a day, for this upgrade, however the normal fault support will not be available for a couple of weeks.
Please note the Mac software is available at www.apple.com/isync.
Please contact the Sony Ericsson Customer Care Centre again if we can assist you further.
Kind Regards,
Derek Ebbrell
Sony Ericsson Customer Care Centre
mailto:questions.gb@support.sonyericsson.com
http://www.sonyericsson.com
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jaka
Joined: Jan 22, 2002
Posts: 162
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@ teomf
if you have a valid warranty for your phone every sony ericsson service centre should fix your phone for free - no matter in which country you bought it. that's what I think, maybe some other users could confirm this?
[ This Message was edited by: jaka on 2003-06-06 11:27 ] |
sectorlord
Joined: May 28, 2003
Posts: 31
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BUT THE BIG PROBLEM IS THE SE DO NOT HOW TO FIX IT !!!!
MINE had been in the service ctr twice and the vendict is :....
they will call if they already know the solution... (aside from being clueless on the defect sw or/and hw ??? no one knows... all are rumors and hopelessness)...
Mine is going back...
7250 here i go again...
I got burned in this good looking phone...with BT static/hisses/display flickering etc...
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teomf
Joined: Jan 29, 2002
Posts: 67
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Quote:
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On 2003-06-06 12:27:18, jaka wrote:
@ teomf
if you have a valid warranty for your phone every sony ericsson service centre should fix your phone for free - no matter in which country you bought it. that's what I think, maybe some other users could confirm this?
[ This Message was edited by: jaka on 2003-06-06 11:27 ]
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Nah doubt it. I purchased a t68 from Switzerland and went over to Malaysia. Asked 'em whether they'll do the firmware upgrade - they said no. THey only did upgrades for free to those t68s purchased in Malaysia.
But anyhow, are you in Germany? I'm thinking of buying the phone here and assuming if it has the hissing sound problem - where in Germany can I have it fixed? Can you provide a contact ? |
jaka
Joined: Jan 22, 2002
Posts: 162
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Quote:
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On 2003-06-06 14:32:54, teomf wrote:
where in Germany can I have it fixed? Can you provide a contact ?
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have a look here they specialise in repairing mobile phones.. th site is in german though...
[ This Message was edited by: jaka on 2003-06-06 13:50 ] |
teomf
Joined: Jan 29, 2002
Posts: 67
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Quote:
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On 2003-06-06 14:48:27, jaka wrote:
On 2003-06-06 14:32:54, teomf wrote:
where in Germany can I have it fixed? Can you provide a contact ?
have a look here they specialise in repairing mobile phones.. th site is in german though...
[ This Message was edited by: jaka on 2003-06-06 13:49 ]
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For free? part of the t610 warranty? Would I have to post the T610 to them? and I assume I can claim that for free as well?
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jaka
Joined: Jan 22, 2002
Posts: 162
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Quote:
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For free? part of the t610 warranty? Would I have to post the T610 to them? and I assume I can claim that for free as well? |
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sorry mate no idea, havent used their service nor do i own a t610... would be best to email them and ask |
teomf
Joined: Jan 29, 2002
Posts: 67
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Quote:
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On 2003-06-06 14:51:49, jaka wrote:
Quote:
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For free? part of the t610 warranty? Would I have to post the T610 to them? and I assume I can claim that for free as well? |
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sorry mate no idea, havent used their service nor do i own a t610... would be best to email them and ask
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Where in Germany are you? You own a P800? Where do you usually get your firmware upgraded? and for free, I assume? |
jaka
Joined: Jan 22, 2002
Posts: 162
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i am in the uk at the mo... just read all that stuff on a german forum.. service is free of charge at www.w-support.de if you have proof of purchase and the fault is covered by the warranty (the hissing problem is covered by the manufactures warranty) |
jaeckel
Joined: Nov 27, 2002
Posts: 34
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So it's starting to look like week 23 (or later) for non hissing T610's might be true. Now if someone who purchased a T610 with this or later manufacture date would post here with the verdict, we will finally know what to look for before buying. |
triforce
Joined: May 19, 2003
Posts: 40
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My T_mobile T610 has the hissing problem, it is a 03w16, I just went to the T-Mobile shop and tried out 2 03w17 and they also hissed.
I then went to a sim free mobile store on Tottenham Court Road and they had just received a batch of 03w21.
I tried 2 handsets with absolutely no hissing at all so I bought one.
When I got home I had a voicemail from SE saying that the hissing problem was now being sorted at Celestica with a 24 hour turnaround, I called Celestica to confirm and they did.
I'm gonna get my T-Mobile T610 sorted and then putting it on Ebay for £200.
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jaeckel
Joined: Nov 27, 2002
Posts: 34
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It looks like SE is still shipping hissing T610's. This is from Mphone's web site:
Price is now fixed. The T610 arrived on 6 June 2003 but was found to have the "hissing" background noise and was therefore returned. New batch is expected within a few days.
Very frustrating! |
sschelle
Joined: Mar 08, 2003
Posts: 6
From: Scott Schelle
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It doesn't matter when the handset was shipped it matter when it was made. There's a sticker inside (BEHIND the battery, not ON the battery. |
jaeckel
Joined: Nov 27, 2002
Posts: 34
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Everyone knows that. We've all been looking at the label under the battery such as 03W21. I'm just saying that Sony Ericsson still seems to be shipping hissing T610's. |
Mobile_Phil
Joined: May 14, 2003
Posts: 53
From: Sweden
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The problem is that it's most often not SE sending out the phones... SE sends the phones off to distributors who in turn sends the phones off to the stores... This means that the distributor might have old batches, but send them out now... What matters is when the phones have been delivered to the distributor! And fixed phones have been sent out from SE for some time now, but I guess it takes some time until the stores actually get them as it makes so many stops before it gets there!  |
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Posted: 2003-06-06 12:25
