Posted by floatlite
Lets set the scene
I have 3 line with them, 2 are business, 1 for voice, 1 for data, and 1 is personal.
Together I spend in the region of £5000-5500 per annum with them, so it's not inconsiderable.
The voice business line is £75 rental per month
The data is £50 rental per month
My personal is a mere £25 rental per month.
I have been with them for 15 years.
Tonight I get a call on my house land line, my brother has been trying my mobile since 7pm, and it seems dead. I think thats weird, was fine today.
I go get phone, and it says Inactive SIM on the screen, same on all the other ones.
I think 'How bizzare!"
I call Voda Customer Service.
Me: Hi, I seem to be having a problem with the network, can you tell me if it's down at the mo?
Voda: I'm sorry sir, your lines are all barred, for non payment
Me: Sorry, run that by me again. How much do i supposedly owe you?
Voda: £15 sir, its 6 days overdue.
Me: Your joking, yeah?
Voda: No sir we take non payment very seriously!
Me: Can you explain why you took £428.35 from my account on the 20th April via DD then? I am looking at my bill and I owed you, yes £428.35.
Voda: Yes sir I can see that, but you still owe us £15.
Me: Can you explain this £15 to me.
Voda: I don't know sir, but the billing says you definately owe £15. Your line will remain barred until you pay the balance.
Me: I would like to speak to your supervisor please.
Voda: Please hold the line.
23 mins later
Voda: Can I help you sir?
Me: ALL THE SAME AS ABOVE
Voda: Well I tell you what sir, if you make a manual payment of £15 I will get the bar lifted, and then you'll have £15 of credit on account, and we'll deduct it from your next bill.
Me: (steam pouring from every hole and pore on my body) You want me to pay you money I don't owe you, for you to provided the service I have already paid for? Do you understand the following, NO.
Voda: Well, you'll need to call accounts in the morning sir, goodbye.
LINE GOES DEAD.
I feel that WW3 is going to break out tomorrow morning.
David
Posted by jcwhite_uk
Good luck. If I were you I would threaten to take your business elsewhere. They should do all they can to help a customer who spends as much as you.
Posted by govigov
Well, if i were you, i would have beaten the hell out of the next voda person i see, seriously, what the f*k is voda doing? Dont they have any loyality for their customers? Threaten them that you are gonna report them to consumer court. Bloody bofos.
Posted by fatreg
ahhh man,
i love these!
just bulls*it em and tell em you have contacts in voda exec office they will soon sort iut out!
fatreg
Posted by mad4mobiles
vodafone, nothing like 3g, you think you are treated badly!
o2 are pretty ok with me at least
Posted by fatreg
ive never had any probs with Orange
im sure someone here works for them!? Voda_jon??
go rip into him! LOL
fatreg
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[ This Message was edited by: fatreg on 2005-04-26 22:35 ]
Posted by jcwhite_uk
@fatreg
Thats a bit unfair. At least give the poor guy some warning.
Posted by fatreg
unfair??
lifes unfair!
hee hee
fatreg
Posted by floatlite
Oh roll on tomorrow, I feel I shall move into my professional capacity tomorrow, and the educated tongue shall be exercising some words of superior usage, and the poor fellow at the recieving end shall feel the lashing of my vocabulary bouncing off his ear drum.
David
Posted by batesie
o my god what a bunch of *******
Shoot em all, nitro glycerin in the doorway to the head office.....
Tell them the have 1 hour to live!!!
Posted by Rva@
Call tomorrow and ask for the head of the department, talk calmly with him, and if he wont fix it instantly, just leave them.. !
Posted by fatreg
where is voda HQ??
i fancy taking a trip there!
fatreg
Posted by floatlite
You'd better visit tonight, as by the time I've finished tomorrow, you'll think someones just invited the Yanks in to look for WMD.
David
Posted by batesie
Posted by jcwhite_uk
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Vodafones hq is in newbury, berkshire.
Posted by floatlite
Ring ring, ring ring
Hello Mr Bush?
Your looking for the following co ords
Newbury, Berkshire.
X:381300m
Y:126200m
Lat:51:02:06N (51.035)
Lon:2:16:07W (-2.2685)
I hear they are hiding some WMD (What Monthly Direct debit) in the filing cabinet 3rd floor. I suggest a full pre-emptive tactical nuclear strike.
Bye then.
.....this would work, but of course, the Evil Empire Vodafone, have foiled the plan using Electronic Countermeasures, they barred the phone line.
Ahhhhhhh, if it wasn't for those perky kids!
David
Posted by jcwhite_uk
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I do hate perky kids!
Pesky kids are even worse!
Posted by floatlite
Wasn't me, was Vodafone, they are everywhere,
wibble!
David
Posted by david1975
you go get em grap by the short and curlies they listen then who do they think they are they are paid to provide a service they should cry out how high when you say jump but on a good note join orange much better i even think o2 have sorted them sevles to let everyone know how it goes
Posted by batesie
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GENIUS
Posted by floatlite
Whlst I am in a ripping mood, here's a joke
A man walks in his bedroom with a sheep under his arm. His wife is in bed reading a book.
The man says "This is the pig I have too have sex with when you have a headache"
The wife says "I think you'll find that's not a pig. it's a sheep"
The man says "I think you'll find I wasn't talking to you"
Made me chuckle.
Posted by Toney_Ericsson
This doesnt surprise me from Vodacrap. They tryed messing me about ages ago but I put them right and told them I dont get this kind of crap with o2 and infact I get a better deal with o2 so youve lost another customer you usless C**TS and hung up happy as larry and stayed with o2 ever since:-) o2 on-line im sure would do you a much better deal than vodacrap could ever offer.
Posted by Wirral Bagpuss
Even Yoda does not do Voda, he uses Orange instead
Posted by Miss UK
lol and to think I nearley ended up workin for vodafone many yrs ago.. luckily interview went wrong hehe Ps. we have a voda place in b'ham
Posted by Jake Blues
am i the only 1 who thinks u SHOULDNT rip in2 them?!
its not the person @ the end of the phones fault, its the idiots all the way above him that make the rules!
by all means be assertive and strong, but dont blame the poor guy for everything from your cat dying 10 years ago to the war in iraq!!
i know what its like to be sworn at and blamed for everything thats not in my control.
its not nice.
[ This Message was edited by: Nature on 2005-04-27 03:10 ]
Posted by Residentevil
Actually, it is the management who hires ppl with brains the size of a pea. That is their brain after you blow it up.
Posted by Rifqi_Aziz
Thanks God, there is no Vodaphone here...
Posted by Dragonfly_TP
Such a senseless aggression against a company...
Posted by david1975
its not the person on the end of the phone that is at fault its usually the person who is supposed to be a manager and know better and have some sort of customer relation training which very rarely happens
Posted by Dragonfly_TP
well these things happen, it's sad, but it does not happen often or everywhere at vodafone. Here in the Netherlands Vodafone has the best customerservice 3 years in a row now. But here sometines unpleasand things happen. You get up, you don't feel fine, but you go to work (because you don't want to loose your job) and you get yelled at customes for apperantly no reason, just because they are in a bad mood. Like yesterday I had a customer on the phone who has to pay € 80 for data. He was really mad and no way he was going to pay for that. He wanted to know what that € 80 was for. I will quote the customer: Data? I don't know what data is. Vodafone live? No idea what you are taling about. Internet? I have no idea how to use internet. Content? No you are mistaken, I don't know how to download games and ringtones. My phone can't connect to vlive and I don't play games (he's using a V800).
This way the customer tried to get me to credit the € 80. I started cursing and demanded to speak to a supervisor. I said he just has to pay it. I said have a nice day and I hung op the phone. He called again after it and he said he got very bad treated by someone from the callcentre (me) and he got to speak to a supervisor. The supervisor said he will be barred if he doesn't pay and send a complaint letter.
Posted by floatlite
I never get abusive towards the person at the end of the phone, I never swear, but I am certainly firm, and get my point across.
I 99% of the time will ask for the call to be passed to a senior supervisor, or manager.
I am livid, due to the fact that they are asking for money (albeit a small amount) which I do not owe them, and never have owed them, in order for them to provide me a service for which I have already paid.
It is no different to your Power Company asking you for another €40 that you do no owe them or they will not give you any more electricity. Would you sit in your cold dark house and think, ahhh well, it's not the poor person at the end of the phones fault? I somehow don't think so.
My point is, I spoke VERY calmly, and politely to the person and gave them all the reference numbers for the account, and the payment references, and explained the £15 was nothing to do with me. I asked if they could tell me what the £15 for for. After explaining this to 2 people, and both of them saying they agree it's nothing to do with me, they still insist the only way for them to 'help' me was for me to pay the £15 and I would get it back as a credit 4 weeks later.
So you think I should say, "ok no problem, here's some money' What if it was £150 and not £15? still the same, it's nothing to do with the amount, it's the principle. The people in the customer service dept, should employ some common sense, and actually use their brain, everyone has one, and I am not discussing rocket science with them.
David
Posted by floatlite
..and yes I agree, many people that do call customer service depts are wrong, and try to get something for nothing, I work as an Accounts Director, I see it every day, but I do know this, if I or someone in my company is wrong, and someone calls in and talks about it, we apologise and admit it, and sort it.
One of todays worlds problems, is no one ever wants to be wrong, and "what ever the computer says is correct", evern although SomeONE had to tell the computer the wrong info in the first place.
David
Posted by Tahir Ally
The computer locked your line and not by some idiots.Any account that is in arears the system will lock them.If you speak to Vodafone,I am sure they can unlock your
Posted by floatlite
Have some of the people replying to this post not actually read the thread from the beginning????
My WHOLE POINT is i called them and asked what the problem was , they told me, and I PROVED that the alleged money owed was NOTHING to do with me. They still refused to unlock the line unless i GAVE THEM MONEY which i did NOT owe them, even although they AGREED with me that it was nothing to do with me.
To be honest I am always polite to people, but after so long, on a phone call, which is costing me money, with people be STUPID, and asking me for money which is not anything to do with me, what should I say.
I don't care if a computer locks the line, the people looking at the account can see the problem, but still insist the only way to sort it is to agree with the computer, even although they know its wrong.
In my book that called being DUMB.
...and for people looking at going to Vodafone, they STILL have not unlocked it, after I have emailed them a screen shot of my internet banking payments to them, and faxing them the statements. So now I have been without my main business line since 7pm last night, even although I payed them the line rental upfront, as I have done for the last 15 years.
David
Posted by gelfen
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i wouldn't be too sure about that if i were you
Posted by batesie
unlocked yet?
Posted by david1975
he is right why put up with stupid situations then have somone who unhelpful just isnt cricket is it when you pay you bill you pay their wages they should remember this
Posted by fatreg
i thought the customer was always right????
hee hee
fatreg
Posted by floatlite
Yeah, after some, shall we say, heated discussion, the lock has been lifted, and £200 credit has been applied to my account.
Till the next time!!
LOL
david
Posted by fatreg
£200 bargain!
well done ol bean!
fatreg
Posted by david1975
yeah good show old chap best to keep an eye out they will do it again
Posted by tonyh
I believe sending a letter addressed to the board of directors means it has to be discussed at a board meeting. Presumably you can then ask for a copy of the relevant minutes.
Vodafone's address:
Vodafone Ltd
Vodafone Headquarters
The Connection
Newbury
Berks
RG14 2FN
Phone: 01635 332512
Posted by Dragonfly_TP
lol @ tonyh
welcome to esato!
you just posted your first post and it is most useless too. You are almost a month too late.
Try again
_________________
Even if I have the faith to move mountains, but have no love, I am nothing.
[ This Message was edited by: Dragonfly_TP on 2005-05-27 15:20 ]
Posted by DJcreamz
hey at least he tried
at least his first question wasnt a question that has been arseared a 1000 times
Posted by amnesia
i'm used to it.
One I had a bill for 200 pounds.
They charged me twice.
Me being the idiot, I paid.
I then realized I paid twice for the same bill.
The said in fact I had paid nothing.
I really needed the phone and it was my first year in the UK.
So I paid another 200.
I called again, only to discover that they had a system problem and so they owed me 400 pounds.
I asked for it back and they said they could only give me credit.
Funnily enough I did get the credit but it finished in a month.....
I doubt I made that many calls.
Long story short. Switched to Pay as you talk then to Three.
I'd rather pay them the money since they give me 2000 free minutes a month.
Posted by tonyh
Dragonfly_TP, I bow to you superiority.
Can you confirm that a letter addressed to the board of directors has to be discussed at a board meeting? Why didn't you suggest it?
I suspect hundreds of letters addressed to the Board would have a lot more effect than bitching on a website that they probably don't know about or read, particularly if they have to be discussed and minuted at a board meeting.
Posted by jhmaeng
For goodness sake, if you think that your letter addressed to the Board of Directors automatically means it has to be "discussed and minuted at a board meeting", I am a bit lost for words at your naivete. Along the same lines, do you think that a letter addressed to the CEO/President/Chairman of a company gets personally read by the said person?
All that will happen to your letter, along with those addressed to the CEO/President/Chairman of a company, is that it will be screened by a moron and only those that are deemed "actually important" will ever reach the actual person/board you address it to. It might even be screened on several levels.
If they tried to read even 10% of the complaint letters, I assure you that no CEO or Board of Directors will ever have time to do anything other than read complaint letters. Sorry if this was some sort of a wind up, but I just couldn't believe my eyes when I read the post above.
Posted by tonyh
Have you ever tried it? On the two occasions I have threatened to, the tone changed dramatically.
Bear in mind:
1. A board is a legal entity in its own right, unlike a CEO. If you address a letter to the board, you are not sending it to an individual, but to the entity.
2. As far as I know, it is illegal to open mail if you are not the addressee, particulalry if it is marked private and confidential.
At the very least, it should be opened by the company secretary who I suspect would be obliged to copy it to the board members or table it for the board meeting.
Try it sometime before writing it off out of hand. Has anyone ever had an official reply to a complaint on this site or any other similar site?
Posted by dave_uk
@tonyh
Firstly, I must confess that I have never tried your approach, though I agree with the previous poster that logic and an understanding of company complaints' procedures suggests that it would not work, in fact, work like that. A board is a legal entity, but bear in mind that if the directors of a company can be held liable for it's actions, it stands to reason any such bizarre laws should apply to them (and they most certainly don't) aside from the fact that boards of multinational corporations do not generally discuss individual complaint letters! And anyway, how can it be illegal to open someone else's mail WITH their consent?
One further point - if posting on these forums is such an ineffectual waste of time what, pray tell, are you doing here?
Posted by jhmaeng
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Have you ever tried it? On the two occasions I have threatened to, the tone changed dramatically. |
It wouldn't surprise me if they just changed your tone to get rid of you quicker. Not saying all companies are like that, but certainly some use the "Be nicer and pretend something will be done about it, so that s/he just goes away" trick.
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Bear in mind: |
Yes, but they will still collectively have a secretary. They would have also empowered the secretary concerned to make decisions on what to bring up and what not to.
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2. As far as I know, it is illegal to open mail if you are not the addressee, particulalry if it is marked private and confidential. |
Again, the said board/person's secretary will (in all likelihood) be empowered to make decisions on what to pass on and what to put into the "cylinder inbox" otherwise known as the bin.
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At the very least, it should be opened by the company secretary who I suspect would be obliged to copy it to the board members or table it for the board meeting. |
Again, same thing - secretaries will be sufficiently empowered to decide which letters are passed on and which are not.
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Try it sometime before writing it off out of hand. Has anyone ever had an official reply to a complaint on this site or any other similar site? |
No-one (well, certainly no-one with any sense at all) will rant on this board actually expecting a response from the company itself. If I wanted something replied from the company, it would be a pretty stupid thing to do to post away here.