Posted by swisslue
Hi
I've bought my T68i in a swisscom-shop (switzerland) but i'm using it with sunrise.
There are now in the data accounts two swisscom entrys (GPRS and GSM). Every time i will ad some others (by SMS configuration od manually) i can, but after a restart of the phone they are deleted. Only the two swisscom accounts are there.
I can delet them, but after a restart... guess what... there are there again. Changes of these entrys can i make, but after a restart they aren't there too...
I don't know what i should do... neither the Swisscom nor the Sunrise or the Ericsson Hotline were able to help me...
Does anybody knows something??????
Thanks a lot
Swisslue
Posted by agu
hi there!
am in the same predicament as well- i'm over here in the philippines and when i do a restart, the data accounts i've setup are gone.
i guess when our phones restart, they grab the signal (and the settings) from our operators...hmm
wonder if anyone can shed some more light on this..
Posted by stefano
with italian TIM is the same..... I've some preconfigured TIM accounts on the phone.... but I'm working with WIND
Posted by swisslue
Hi
I've spoken again with the SE-Support and they've told me, that the only solution is a Software Update.
I've made it (now I have R2E006
) but the swisscom-dataaccounts are still there... and the problem too...... 
And the game starts again: Swisscom says SE is responsible and SE says Swisscom is responsible.
Swisslue
Posted by stefano
I've the same problem with TIM... the preconfigured GPRS/WAP account are locked and it' impossible to have other permanent accounts
Posted by phil_small
Samer here in England with Orange. I'd be interested to hear from anyone in England and Orange with the same problem. Seems a bit crap if it can't even remember a few numbers!?!?
Posted by dburden
This is so frustrating. I recently upgraded to an T68i in the UK. I bought it from O2 - but sometime I use my Vodafone SIM when I do work related GPRS work.
If I switch off my phone - and then back on. I loose all my Vodafone settings. I only have O2 settings remaining.
I contacted O2 who were not helpful - (why would then want me to use another network for GPRS calls) and I spoke to Vodafone who really couldn't help - but were helpful.
I spoke to SonyEricsson and they suggested I took the handset into my local authorised dealer to have the phone flashed. This should get out of the forced network problem.
If anyone can help me with other suggestions that would be great. Can a network force you to use their service and POP mail?
Posted by swisslue
Hi
How i've said: SE has told me too to flash the phone, but that didn't solve the problem, the accounts are still there.
I think more and more that there is no solution for our problem
Bye
Swisslue
Posted by Cophia
Have you tried with other SIM cards on your phone?
I have changed between Vodafone U.K. and Virgin Australia without any problems to data account setups.
Some newer SIMs can store extra information such as data configurations on their SIM. Some operators maybe making use of this, and as a by-product it may refresh the data settings everytime switch on with one of these SIMs?
Posted by ner0
Hi, I work for a mobile comms company and I've bought a handset which is experiencing the same problem. Originally tmobile and now unlocked for o2. I flashed it up to r2e006 on EmmaII (the Ericsson service system) this morning and it has not fixed it. Will speak to Ericsson and see what they recommend. Ali
Posted by swisslue
I don't use the SIM Swisscom, the company where i've bought the T68i, i use a Sunrise SIM...
I think the accounts are stored in the phone in some kind of ROM...
Posted by scarer
I've had my T68i for 4 days and I am having the same problem. I'm on T-Mobile and BT Internet and I loose both of them if I turn off. I'm having to keep my phone on all the time so I don't loose the data comm settings. Ericsson have got to recognise the problem soon!
I will watch this thread for updates and get in touch with Ericsson myself, strength in numbers and all that!!:D
Posted by NetGuy2
I've the same problem!!!!!!!
AHHHHH
Posted by arus
Here, I gonna share my knowledge though i'm not an expert.
As i 've ever heard, this is becuz your network operator applied the sistem that automatic setup the configuration of the data account by OTA (Over The Air).
Not all operator apply this sistem.
So, everytime when you switch on your phone the configuration of your data account will change to the setting as your provider setup.
And also some operator apply their SIM with small application which called SIM Application Toolkit.
But I prefer say this problem comes from OTA issue.
To you as user this is the problem, but the operator said this is the benefit.
Cheers!!!
Posted by ner0
Hi
I would go with that except my situation most definitely proves otherwise:
I have a previously T-Mobile T68i, complete with T-Mobile settings (I know what they are as we had to manually hand-program 500 handsets for T-Mobile with the WAP/GPRS settings at work!
I have never had a T-Mobile account, the handset is unlocked and flashed with the latest software and the only SIM card I use is for my O2 contract account that I've had for ages. When I power off the handset and repower it, the settings are restored back to the T-Mobile settings which leads me to believe that there is no OTA settings being obtained. If there were then I would get the O2 settings which would solve all my problems!
It seems that when the handsets are operator customised some settings are hard-coded (outside the control of a normal user) into the software. I flashed the phone but have a scary feeling that when it was flashed it re-flashed the T-Mobile custom settings. Someone I have spoken to (a wireless technology specialist that contracts for a UK network and is fairly important therein
I suppose it is convenient for the operator in that if someone messes up their settings they can be fixed with no intervention although it means updates are impossible to implement for both the operator and the customer. Whatever the situation, whether it is a feature or a glitch I know for a fact that the solution cannot be rectified without a software update.
HTH a bit!
Ali
Posted by scarer
I regard it as a glitch, part of the appeal of a WAP phone is to be able to collect your emails, and to go through the SE config's everytime you turn your phone off is just crap!
If I had known about this it would have seriously effected my choice of phone/ network. As i understand it, it is a combination of both that causes the prob.
I hope SE agree with its customers that the networks shouldn't do this and issue a SW update, the customer is stuffed because you have committed to a 12 month contract and you're stuck with the phone until you can upgrade.
Gutted.
Posted by itl
Hi!
I have the same problem with T68i bought at ERA GSM - polish provider. At SE service point they told me that this mobile could be exchanged (at ERA) If I find this "improvement" uncomfortable. The funny thing is that when I called ERA they told me that it's something wrong with this particular phone and I should contact service point. LOL
Posted by jedismurf
Hi All,
Ive experienced the same issue on numerous occasions,
This Issue Only Occurs on Firmware R2E006 however it doesnt seem to affect all T68i (or upgradeded T68) on this Firmware.
On a Better Note , I have some Good and bad News for ya all........
Good news First .... SonyEricsson Are Aware of this issue and have put a fix in the Next Firmware upgrade (think its going to be R2F)
Bad News .... the Next Firmware is not due to be released till September
Hope that cheers you all up a bit, i was one of the lucky people that Firmware upgraded from T68 to T68i and didnt get the problem ... Just for the Record my T68 was an orange UK locked one ..!
Regards
JediSmurf
Posted by funks
got the R2F004 firmware update, same problem..
Posted by funks
Hello,
If any of you guys are running into the lost data accounts issue, please e-mail me your MFG date "gdaswani@pocketbuddy.com".. I'll compile a list..
Please e-mail me your Firmware version, MFG date
to check your MFG date (similar to the T39)..
------------------------------------------------------------------------
To check the manufacture date of your T39, look at the bar code under the battery, near where the SIM Card is inserted. The manufacture date is in the format xxWyy, where xx is the year of manufacture and yy is the week (e.g. 01W48 = the 48th week of 2001)
----------------
[ This Message was edited by: funks on 2002-09-06 22:50 ]
Posted by chucky egg
Hi guys
I have a phone that I think was orginally on Vodafone (I bought it on an auction) and I'm using it with Orange now, so the deleted data accounts thing is a real pain.
It's not clear from this thread though whether a firmware update will actually solve the problem though
My firmware is R2E006, and my MFG Date is 02w21
Should I get the firmware updated or not bother?
Chucky
Posted by englishmanabroad
Gents, just had my T68 upgraded from R2E006 to R2F004. I am afraid that it hasn't changed the issue with lost Data accounts when you turn the phone on / off. Real dissapointed there. Guess that I will just have to live with it
Posted by Bones
I have exactly the same issue..
Even my MMS settings are useless!!
connection type, user ID and password are gone from ALL of the WAP profiles too.
R2E006 - flashed only last week!
[ This Message was edited by: Bones on 2002-09-17 14:07 ]
Posted by funks
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Some people on semuser states that the R3BXXX firmware fixes it, can any of you guys verify?
the postings right here,
[ This Message was edited by: funks on 2002-09-18 00:41 ]
Posted by funks
The R5A020 seems to finally fix this issue, check here..
http://forum.semuser.com/viewtopic.php?t=5069&postdays=0&postorder=asc&start=0
Posted by lazzy
I am having the same problem too. Bought my T68i in Philippines but it's a Taiwan set, upgraded to R2E and still didn't help. Advice.
Posted by av0135
Hello All-please look upon this email with pity, for I am completely at a loss for all of this. I have a home in Paris but also have residences on the East and West Coasts of the US. When I am in the US, I am on the Cingular Wireless network, which just launched its GPRS service (I know, I know....). I have a T68 for use here in California, and for the past 7 days, I have not been able to get it to work (GPRS and Wap that is). I have looked at the threads detailing how to set it up and such, but have found that with your levels of expertise, a few simple hints would definitely set me off on the right path.
Secondly, how are you all getting these firmware flashes? Are they doing it for you at the service centers? Or are there software out there that can be obtained and done by me? I looked inside, where the battery sits and find that it is a T68m, with 02W02...could anyone tell me what firmware I'm working with? Presumably old!
At any rate, I'll keep plugging around until I find a way to get this up and running. My network provider, Cingular, keeps telling me that everything is activated on my account, as far as they are concerned, but my phone is the culprit. Thanks, all, in advance for any help I could get!!!
Posted by sfaguy
I have been reading this thread and I'm surprised to find lots of people out there have this problem. I bought the T68i about a month ago and two days later I discovered all my data account settings & bookmarks disappear everytime I power off the phone.
I called SonyEricssson here in the US, but they offer NO help whatsoever. They suggested, like everyone else who'd called them before I am sure, to ship the phone to them and they will flash it to another firmware. Well, judging from what I had read, some people claimed the R2F firmware didn't resolve the problem...what a pain!!
I returned the phone to the dealer and got a new one. I tested the settings before I left the store, everything was fine for about 2 weeks, then the same thing happened. This time it could have been the fact that I did a master reset on the phone because I couldn't connect to the Internet. I am still not sure if the reset did something to the phone and I had the same stupid problem all over again.
I traded in the phone with yet another new one two days ago from the dealer - bless their heart for letting me do this. Now it seems to be in working order again.
Someone mentioned about some carrier sends settings everytime you power off the phone. I have T-Mobile, but the default data account is somewhere in Asia which has nothing to do with T-Mobile. I find this very very strange.
I think putting together a petition is a great idea for people who have been frustrated by this problem.
Perhaps, if possible, you guys should go back to the dealer and exchange for a new phone.
Cheers
Posted by sfaguy
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Hey, I am in San Francisco with T-Mobile. I will be happy to go over the GPRS settings with you if you can drop me a note to sfaguy@yahoo.com
Basically, you need to ask Cingular for APN & DNS entry, and I can send you some info as to what to do where, OK?
You need to setup a data account for Cingular and also a WAP account that uses the data account.
jRc
Posted by sfaguy
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Hey av0135,
Someone here posted some setting for Cingular customers for GPRS. Check this out
http://www.esato.com/board/viewtopic.php?topic=1309&forum=14
Posted by ewan_m_uk
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Hi
I have just came upon this problem of losing data accounts on switching of the phone, i too have a previosly T-mobile connected handset unlocked and now connected to 02.
I am now browsing this site and found many many people with the same problem, i realise this thread is a few months running and i would love to know if there has been any breakthroughs, My firmware is R2B025 and MFG date 02W18.
I have read that firware revisions are up somewhere beginning R5xxxx . is this correct and will an upgrade solve the problem?
Also where can i get this upgrade done, I purchased the phone of eBay not through dealer/network, Will that make a difference
i would really appreciate any responses, in particular from "Ner0" who was in strikingly similar circumstance!
many thanks guys,
u can email me direct ewan.marshall@talk21.com
cheers