Posted by sfaguy
I had T-zones since the beginning of the year and everthing from Opera, to checking email to using Agile messenger were working fine, then I cancelled the service about two months ago. I decided to use it again so I called the T-Mobile Monday (about 48 hours now) to activate it for my account. At the time, the rep told me it takes from 2 - 24 hours for activation.
I was unable to connect to anything after 24 hours. I called T-mobile and then talked to second level support, and they told me it may take from 48-72 hours for activation. And then they had to re-send me the configurations. I told them I have not deleted my configurations from before and as far as I'm concerned they are still good. Why shouldn't they really.
Anyway, I was wondering why it would take them 48-72 hours to add the feature back to my account. Any thoughts??
What is the average turn around time for you guys out there, 1 day or more?
By the way, it's been 48 hours and I still can't get online.
[ This Message was edited by: sfaguy on 2004-09-01 17:52 ]
Posted by amagab
Yes, it used to be faster to add T-Zones. I don't know the reason but I just had it activated on a second phone and I was expecting it to be added after about 2-4 hours but my T-Zones didn't work until after about 72 hours.
I would also like to know why it takes longer to add T-Zones nowadays.
???
Posted by sfaguy
@amagab,
when did you activate your t-zones? i called t-mobile today and was told that they currently experiencing problems with adding this feature to their customers. it's hard to believe it takes 3 days to do this which appears to be pretty minor unless i am totally off base here.
what's with that?
Posted by kimcheeboi
i activated mine last september, and the problem i had after activation was that i could browse other sites, but not the actual t-zones site.
i think that was a bug that let t-mobile customers get free WAP, and now since they've fixed it i don't know what to tell you...
My t-zones was working within 72 hours though
. Kind of annoying that their computer system is so slow though!
Posted by sfaguy
thank you guys...
so it sounds like the activation does take as long as 72 hours.
Posted by PurpleRhino
I know this is breaking a thread but this is so funny i had to tell. T-mobile wants me to exchange my phone for a Nokia 7650. Are they crazy ! No way does it compare. Ha ha ha no way.
Posted by amagab
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I activated my T-Zones last weekend.
Posted by kimcheeboi
@purplerhino-...
Posted by PurpleRhino
@kim your reply was blank or am i missing something?
Posted by daeid
purplerhino you are definately missing something...
do you really need it to be pointed out to you?
dave
Posted by PurpleRhino
Yes. Point it out to me. Obviously i'm missing something.