Posted by Neyo
Ok, over the past few weeks, MMS and GPRS internet has been patchy @ best. It really has started to annoy me, so Saturday, I went into my local Orange shop, and spent abotu 20mins talking to one of the WireFree tech guys...
He sent me MMS / GPRS Configurators from the web, that had no effect.
He then sent some 'update' after, which proceeded to solve the problem... I could once more actually connect to GPRS, and browse stuff...
Sunday, I tried again, to send a MMS ... and connect to pages via GPRS, and NOTHING ... back to be before, it would just time out.
In the past, things, like I say HAVE worked, but currently don't seem to. I am starting to wonder if its actually Orange's problem, and not mine.
Today I spent 30mins on my fone, going step by step thru all the MMS settings, we did all that ... It appeared I didn't have any User ID password
(which for the Record are: )
User: 'Orange'
Pass: 'Multimedia' <-- Caps sensitive.
However this didn't do a THING either... He then spent 5 mins umming and arring, and told me he had sent me an update... apparently JUST like they did on Saturday.. That was 20 mins ago, i've not got it.
So, I'm turning to you guys... Can anyone Help, or report they too have problems with Orange over this? It really is starting to P*ss me off now...
.Anticipate some response, Cheers
Steve
[ This Message was edited by: Neyo on 2004-03-10 14:14 ]
[ This Message was edited by: Neyo on 2004-03-10 14:14 ]
Posted by mwright
It can sometimes be troublesome to get GPRS working with some phones. The beest thing you can do us to ring back and suggest that the CS person remove all GPRS/MMS from your account and then put it back. This has worked for me before
Posted by Aled
This is probably due to orange being a completely useless bunch of rip-off artists. It's a little known fact that orange was actually a company set up as a joke by the japanese and was never meant to be taken seriously, and most of their network is run by highly trained monkeys with calculators and tape recorders. Hope that helps.
Posted by mwright
I would have to take issue with you here - on personal experience only of course.
I have mostly found the CS operators at orange very helpful and knowledgeable. Only on a few occasions have I had problems. Normally thanking them and then phoning back will get someone more helpful.
The data support people (on 156) seem to know what they are doing and have always managed to sort out problems promptly.
As to Orange being "a rip off", My bills have certainly reduced since moving to orange - with no noticeable reduction in usage or quality
Posted by bernifreshmann
@ Aled
That funny mate. Orange was started by Hutchinson in Hong Kong. Looks like shagging all those sheep is mashing your brain up.
Posted by Neyo
LOL @ bernifreshmann
Interesting stuff guys ... hmmm... I'll call back. What I can't understand is, whatever 'update' they sent me saturday, stopped working... I never changed any settings, and hardly used GPRS over the weekend / week. *sigh*
Posted by marksurry
I'm the proud owner of a
P800 on Orange. From experience I've found most of the Orange techies don't actually know that much, some do though. I went to the Sony/Ericsson web site and got their own configorators to set my phone to Orange. They worked a treat for everything, SMS, MMS, GPRS, WAP, the lot. Give them a go.
I don't think the problem is the Orange network as I use GPRS and MMS quite a lot and have never had a problem.
Good luck
_________________
....such is life
[ This Message was edited by: marksurry on 2004-03-10 18:14 ]
Posted by Aled
@mwright
Well your very lucky then, after orange tried to rip me off for £150 and having three of their reps tell me it "wasn't their problem" i ended up having to go to oftel about it, and then suddenly i get an apology from orange admitting it was their mistake, and my money back. since then i have had to contact them twice more after "mistakes" on my bills where they overcharged me. I dread to think how much extra they make from these "mistakes" from ppl who dont check their bills properly.
@bbernifreshmann
thats really clever of you, do you get the geeky facts book and joke book free with the sense of humour bypass?
Posted by Neyo
OK i messed around with settings and stuff, and somehow managed to get it to work... Only problem now is this weird symbol comes up with incoming or outgoing GPRS connections...
Err... well I sent myself an MMS, and my dad sent me one too... I just recieved both... I've never 'timed' MMS, but they seem to take a few mins @ least to come through, maybe 10, is that normal? I've never cared before, just curious.
Anyhow, currently, all is fine, but this icon is annoying me. When you hit it... @ the top of the window is 'Incoming calls'
the message says:
Calls not allowed (GPRS)
...Which it proceeds with a 'settings' button...
I don't know why its there, it doesn't appear to inhibit my internet or mms @ all... but is plainly an annoyance, any ideas?
Posted by dave_uk
@Neyo
Go to Control Panel>Connections>Internet Accounts>Other and change "Preferred Mode" from GPRS Only to Automatic.
That will get rid of your icon.
@Aled - Go to www.hateorange.co.uk and vent your anger there, might be a better forum for it. You get experiences of good, bad and appalling service from most CSRs at networks, but eventually you come to realise that they're all as bad as each other and you give up whingeing, or take your business elsewhere.
Posted by Neyo
Dave, thanks man, that was really buggin me. Sweet. I dunno why it is working now, but it is! I am WELL Chuffed. Nice one!
Posted by darrengf
Ok here goes.
To answer the question what was original asked. Yes orange are having problems regarding there GPRS and some phones are more prone to failing than others.
It has taken me 3 days and 6 different people for me to tell them that there is a probelm with GPRS. Once i reported it to them and explained that the probelm was after a outage they had over 2 weeks ago (Some 156 People dont know of the Outage) and the GPRS hasnt worked correctly since.
Funny enough after me getting anoyed and extremely angry, the following day It all worked and so far I have yet to have another problem.
One thing that realy does get on my nerves is them asking me about my settings. And one thing i keep telling them is that They have never been altered and why should the phone work in parts of the uk and not others ??
Normaly Ive always found that CS at Orange to be spot on, but in the last 6 months the quality and information i have recevied was rubbish. Infact i know more than they do most of the time, I can ask the same question to 3 differnet people and all 3 give a different answer. Im sorry to say but at present I think Orange have lost the plot and lost the Customer Service Bond they used to have. Is it cut backs or do we demand more ??
When you ask in the shops Im sorry to say they are very limited and I think are just there to sell you the phones.
Posted by Neyo
thanks for your reply darren, interesting, because i dunno what i changed 2nite, if anything but it works now. I don't recall changing things, and yet sometimes GPRS will NOT WORK, full stop... Orange GPRS for me has been POOR... very poor...
Posted by Dj Boyi
I had long term gprs probs with orange in the past,very frustrating aswell,you will probly find that they are doing 3g maintenance in your area,thats why it works sometimes,and then does'nt.
Posted by Neyo
Had 2 give it a test!
dammit, i posted that on my fone ^^ ...why didn't the forum pick it up like it does most people? Opera on a P900 ^^
[ This Message was edited by: Neyo on 2004-03-11 01:23 ]
Posted by leew347
yo i got orange the other day n i think its quite good part from the otherday it totaly screwed up. i cudnt check the balance or go on GPRS but i cud still use wap