esato Polyphonic ringtones

Posted by -=Sniper=-
hey having some problems!

I have twice ordered the ringtones, costing a total of Ł3 now! I did as suggested on the site "text UK users: Text 'go esato' to 89080* to access wap.Esato.com" then i follow the link to esato from which i go back to Polyphonic ringtones, > top 10 and try to get the wanted ringtone, but get taken to bango service, show me my balance then after clicking proced my balance goes to 0 with no ringtone?

can I get my credits back? as I downloaded "0" thats nothing at all!

thanks