Posted by jmjmc
Can anyone tell me how to get O2 mobile web working? Please. I bought a t68i almost 3 months ago on O2 UK with the express purpose of connecting to the internet with it via my ipaq 5450 PDA. I still can't get it to work. Long and boring story about SIM not GPRS enabled after 32 phonecalls but now can do the following:
-connect from phone to wap via GPRS
-connect from PDA to phone
But I cannot get an end to end connection.
(todays) error message is "wrong access point" - its set to mobile.o2.co.uk (as per the Manual Setup doc on the o2 website), it's pingable and I've tried the ip address as well. Have also tried setting up via the Mobile Web software downloaded from o2. Could it be a firmware issue? Phone is old? Can I get it upgraded.
PLEASE HELP!!
Posted by phil.n
Do you have a prepay contract or PAYG?
If you are on PAYG then you cannot use the data GPRS APN.
Regards,
Phil.
Posted by jmjmc
Phil
I am on a contract for the phone and requested pay as you use GPRS. I have just spoke to somebody in the data team at O2 CPW and apparently, even though I have made it clear in the 50+ phonecalls I have made to them since Feb that I don't give a flying f*** about MMS and all I want is GPRS for wap and internet, my account has MMS enables and Wap GPRS - so activation of Internet GPRS access won't work - I guess they are different APNs? They are taking MMS off so hopefully it will work tommorow ....
Can someone confirm the APNs for O2 CPW UK are:
GPRS Wap:wap.o2.co.uk (not payandgo.o2.co.uk?)
GPRS Inernet: mobile.o2.co.uk
Out of interest - why can't O2 CPW customers have GPRS internet and MMS?
Thanks
[ This Message was edited by: jmjmc on 2003-04-11 10:38 ]
Posted by phil.n
I think that all looks right.
As I understand it their systems wont allow you to be on both GPRS accounts. However you should be able to send MMS with the data GPRS APN (i thought you could anyway).
Posted by bigjobs
Ring up and ask to cancel your contract, explain that it's because you cannot get any help whatsoever with your problem, this will put you right to the top of the list.
O2 are ABSELOUTLEYFUCKINUSELESS !!!!!!!!!!!!!!!
They have upgraded to GPRS and didn't buy the manual, no-one in CS understands what they are doing.
Posted by jalu
Oooooo, stresssssssheads
Jalu
Posted by bigjobs
Well Jal, I work for (cough) BT and I know how it works, get the system in ,no time to train the staff, let the poor subs sort it out themselves.
02 support is the equivalent of ringing your computer helpdesk with a chipset driver problem and having the guy say "Is the computer plugged in?"
Posted by phil.n
lol, I love it when the insults start flying!
Posted by breakerfall
steady on...
firstly you should call them up and ask them if DATA/FAX mode is fully provisioned bothway... if yo9u have one way it will not work... this needs to be set bothway and a few other options I am unaware of... hope this helps. Unfortunately I specialise in prepay as postpay is a different dept altogether.
Posted by jalu
@bigjobs
I work for *cough* o2 and I know how it works, too.
Not like that
Jalu
Posted by blunt666
listen i work for o2 data support team . i think you are a little confused in the fact that you mention cpw data support. my department goes through a 6 six week training period and does training constantly to the point where we advise mac and microsoft how to do their job.
what i would suggest to you is that we have the same problem with cpw to the point where we dont listen to them and take info straight from the customer as cpw talk shit . if you do some research youll find that we are the best in the mobile industry for support on all data product . try givin us a call .
use profanities and you get know where and thats probably what youve been doing . if a customer called more than 3 times without getting resolve we get linched.
as for using mobile web for mms . u are stupid . mobile web uses dns so ip is dynamic . the nap (nokias provisioning system) is on a wap gateway so you dont know f**k all and advising bullshit.
also cpw can do mms and mobile web they are just stupid and rely on rumours within the dept .
and if that other muppet works for bt , has it occured to you that 02 seperated from bt 3 years ago for a reason . your staff dont get trained any way cos they are all in india . muppet
yo breaker fall . data and fax is nothing to do with mobile web gprs 1) is slow at 9.6kbps as gprs is around 43-47kbps 2) its very expensive . stick to prepay as you dont know sod all
[ This Message was edited by: blunt666 on 2003-05-15 09:29 ]
[ This Message was edited by: blunt666 on 2003-05-15 09:41 ]
[ This Message was edited by: blunt666 on 2003-05-15 09:50 ]
Posted by phil.n
You might as well not bother coming back to these forums if you are going to post like that all the time.
You cannot come here and start insulting people and telling them that they are "stupid" and not provide and real help.
If you read the rules you will see that it is not tollerated here. What you have posted is childish and doesn't help anyone, especially yourself.
not-so-kind regards,
Phil.
Posted by blunt666
but youre allowed . to slag off the wrong depts cpw and o2 are different companies . cpw just offer a service .
the reason i am like that is that none of these people have come to the proper o2 data support for help as we set up ipacs and t68i alll day and more . none of the notes here show any inclin that they need help as you have just asked them to bin o2 . wrong they should bin cpw. give me a decent question and i will answer it . so stop slagging and call the proper lines and you will know what im on about . other networks would not even do that as i also have an orange phone and they told me to piss off so you a creating more difficulties as porting number makes data connections even more difficult to resolve .
i hope im clearer this time
Posted by phil.n
| Quote: |
|
Wrong choice of words, have you tried to read your post?!
I still cant make out what you are trying to acheive. If you intent on insulting users who have genuine problems then like I said, please read the rules. If however you are just trying to compare CC departments then please dont bother, we dont care.
I also find it funny that you still haven't offered a single piece of advice to try and fix the problem. It probably wouldn't be needed though because this thread had layed dormant for almost a month. Why drag it back out just to post nonsense?
Please read the rules.
Regards,
Phil.
Posted by blunt666
fine, im not being funny i just think hypocracy is a bad thing .
the reason he gets that error message on his phone is cos he has the wap access point and not the mobile web,
also ipacs have an intermittant blue tooth problem as they were released before an accepted version of bluetooth was released and as a result it is not stable. here is some info that you so haistily require
To add a data account on an Ericsson
On the menu system scroll to Connect
Select Data Comms
Select Data Accounts
Select Add
Add an account with the following properties:
Name: Mobile web
APN: mobile.o2.co.uk
When you have done this, SAVE the profile and then EDIT it to see the CID - you will need to know this when entering the settings into the PDA
To add a data account on a Nokia
On the menu system scroll to Settings
Select GPRS Modem Setup
Select Active Access point and activate an access point
Select Edit Active Access point and enter a name (alias)
Select GPRS Access Pointand enter mobile.o2.co.uk
PDA settings
Power on the PDA
Select the START button
Tap Settings
Tap Connections
Tap the Connections icon
Tap New...
Enter a connection Name (for example, Mobile web)
From the pull-down menu select Generic IR Modem for infrared, Hayes compatible modem on COM1: for cable/data card or Bluetooth modem for a Bluetooth connection
Set the Baud Rate at 57600
Tap the ADVANCED button
Select the Port Settings tab and check the following settings:
Data Bits: 8
Parity: None
Stop Bits: 1
Flow Control: Hardware
Select the TCP/IP tab and check the following settings:
No options should be checked other than Use Server Assigned IP Address
Select the Name Servers tab and check the following settings:
Select Use specific server addresses
Insert the DNS IP address as 193.113.200.200
Insert the alt-DNS IP address as 193.113.200.201
Leave the WINS and Alt WINS addresses BLANK
Select OK
Select NEXT
Enter the following dial-up number dependant on handset, and leave all other fields blank:
*99# (Motorola, Nokia)
*99***CID# (Ericsson, Siemens) (the CID is the number identifying the data profile to be used to connect)
Select NEXT
Un-tick: Wait for dial tone before dialling
Tick: Cancel if not connected within 120 seconds
Leave the other boxes empty
NOTE: If you need to specify the dial string, for example with 7650, use:
at+cgdcont=1,"IP","MOBILE.O2.CO.UK"
Tap Finish
Tap Connections
Select your newly created connection
Tap Dialling Options
Tap Dialling Patterns
Enter the following:
For Local calls dial G
For Long distance calls dial G
For International calls dial G
Tap OK twice
Enter the Username as web
Enter the Password as password
Ensure that IrDA or Bluetooth is enabled on the handset or the cable is connected, then tap CONNECT
Once connected tap the Start button icon in the top left corner of the display and then tap Internet Explorer to browse.
i hope that is of some use . like i said if you read all of the other comments they are as bad if not worse than mine and you also condoln it when you quote "i love it when insults start flying . so i suggest that if this is your forum it would set an example to follow your own rules
thank you
ps. if he still has problems with cpw . tell him to get transfered from cpw data support to o2 data support . well be glad to help
[ This Message was edited by: blunt666 on 2003-05-15 12:20 ]
Posted by blunt666
also it can depend how old his sim card is . earlier sim cards (2yrs old or longer) is insufficiant in size to handle the large data amounts and speeds that it transfers . if he calls cpw he can now get a 32k sim
it usually has lettering on the back stating either gt1,gt2,gt3,ga,g,pp3
if none are on it or its is old then that will be a major aspect of the problem
[ This Message was edited by: blunt666 on 2003-05-15 13:28 ]
Posted by nsingleton
@blunt666
I had major probs with GPRS to begin with and various calls to O2 did not resolve it as I was being told different things each time I phoned.
One call to O2 data support and it was sorted.. It was great to speak to someone that obviously knew what they were talking about. The guy even phoned me back to check all was ok. That's what I call support.
I can now use my Clie and my T68i to download email via GPRS with no probs. Not tried web access though. I'll stick with my Vaio for that.
I'm on O2 pay monthly. Would I be able to get a new SIM even if my one is working ok? This one is around 8yrs old.
[ This Message was edited by: nsingleton on 2003-05-15 20:25 ]
Posted by jalu
You'd probably need to pay for it but they would give you one
Jalu
Posted by blunt666
they should give you a free sim card if you tell them that you need to use a 32k sim card in order for u to use the services properly.
if you have already got an apn for email you should still be able to use that same connection to use full mobile internet on the clie, im not too sure on the menu paths for the sony but i know they work quite well .
im only gonna post for a few more days and then im out of here 1) i was told by a mate that there was alot of confusion on this site relating to a blame issue , believing that o2 is one service provider like orange when in actual fact there's 63 companies including cpw and singlepoint who are also with voda (similar to ourselves) so it can make the main company look worse than it is .
2) the host has a beef with mi because i had a go at some of the users for the comments as they were pretty mutch unjustified
anyway im bored of this i aint coming back here . i dont work for o2 at all i just had similar problems and found o2 data support very usefull and as a result i found that with their help and my knowlege on computers and devices i have helped alot of people on the net. i just back them up as i feel that people are a little harsh but when they have spoken to the right people they realise that there is alot more too the network than people think.
one last thing if youre cards from cpw are recent , their version of the 32k sim has the letters cpw at the end of the seriel number .
nice talking
peace all
peace phil.n you can barr me from the site now . i willingly leave .
please remove me as i dont like this site . its one sided
haha
[ This Message was edited by: blunt666 on 2003-05-16 01:39 ]
Posted by jalu
Phil.N, host of the site?
Egods, that'll come as a bit of a shock to Laffen, won't it?
Jalu - real o2 employee. Honest.
Posted by phil.n
ha ha! rock!
I ban you all from my site!!!
how silly.....
Posted by nsingleton
I'll give them a ring nxt week. Maybe they'll let me ave a freebie
Posted by jalu
No offense but I hope not...
They won't give me a freebie!
Jalu
Posted by pachy
Hey you guys o2 are working hard to bring their service into the 20th century
Posted by jalu
20th?!
Did we bypass the 19th?!
Jalu
Posted by bigjobs
How , utterly amusing, you say you work fo 02 cs, you seem to know a lot, how about informing the people who answer the phones of your infinite knowledge.
The simple fact is that the guy who started the thread, who is no idiot, is finding it impossible to get the slightest bit of sense after 50+ phone calls.
The reality for customers, and your reaction to their plight speaks volumes of the attitudes down at o2, is very, very poor indeed, you either get a constant string of 'muppets' or an endless loop of 'press blady blah if your phone has fallen down the back seat of a Peugeot 205'.
If I have an o2 problem (lots) I have to steel myself for the 'hair ripping out in frustration', experience of ringing people who's entire knowledge of mobiles seem's to stop at putting their mums home and mobile number in the contacts.
I have recieved 10X more information about gprs/gsm/wap/settings/dns address from forums like these, than I ever have from Don'tKnow2.
CLASSIC..
'I'm having trouble using MMS on my T68i, wap gprs is fine, but I've loaded the settings for both.
'What phone is it?
Grrrrrr a T68i'
'Have you downloaded the settings? I'll send them to you!'
'I've got them!!!! for MMS and gprs wap!!!'
'Can you use the wap?'
'FFFS!!!! YES!'
'Who are you sending it to?'
'My friend on contract 02'
'It doesn't work across networks'
'Hmmm surely we are both on o2?'
What phone has he got?
well i'ts failing straight away,I hardly think it's his phone at fault.
Well try someone else on o2 with a different phone
Can you put me through to someone please!!!!!
Posted by jalu
I've spent a while thinking of the best way to reply to your post. I thought I could do a classy insult, a not so classy insult and other things besides.
But I've decided I'm not going to bother.
Your post said:
"I have recieved 10X more information about gprs/gsm/wap/settings/dns address from forums like these, than I ever have from Don'tKnow2. "
If you have done that so much, you might want to look around and see how many posts I have put here about using GPRS and MMS. Speak to people here I have helped before spouting off like a numbnuts.
If you work at BT like you say you do, you will realise that not everyone in a company is a genius. I know a bit about phones and I've been at o2 for a while now so I would say I am towards the top end of the scale at the call centre. Some people, for various reasons, are not.
I will help every customer I get as much as I can and people in my team and some outside also come to me for GPRS/MMS help. Yes, you've had a bad experience. Everyone does with different companies and they remember the bad ones more than the good ones.
There's no real need to post a 'conversation' you had. That conversation is no doubt slightly clouded in your mind and as such became a bit altered to fit (a) what you would like to think it was and (b) for comedy effect on how bad o2 is.
My attitude speaks volumes? Let me get this straight, this is the attitude of logging on here and giving out as much information as I can about the things I know?
Yeah, speaks volumes.
Jalu
Posted by bigjobs
Well actually Jal I was having a go at Blunt who also claims to work for o2, you do put a lot of good info here, and I would be glad to get through to you, but I don't, people of your knowledge level seem to be protected by a system who main task seems to just fob people off.
I still get my half price staff discount on 02, but they won't give me GPRS!!, no great shakes it's still free on pay-go.
I explain , I am willing to PAY for the data!!, no you need a higher level contract.. ok bye-bye they get nothing.
The prices for GPRS are an utter, utter joke, it would cost me even on contract about 5 quid to surf the bbc news page via webviewer each day, how does that price relate to any other data service on the planet.........a complete joke.
And actually Jal that conversation is roughly word-for-word the one I had, but sadly not just once, I have had very similair conversations, quite often during the SAME CALL!! I'm sure there are many people here who have suffered this as well, no doubt you guys get a million and one doofheads ringing up with ludicrous faults, but when you have rung up for the 10th time and got a different answer each time, you start to doubt the competence of the people you are dealing with.
Don't start me on Cellnet charging me 3x for a Nokia communicator, thay took 900 pounds out of my account, wouldnt give it back, sent the bailiffs round, eventually gave 600 back, then took another 300 out the next month, after I had recieved an official personal phone call from the head of billings secretary , who guaranteed it would never happen again
[ This Message was edited by: bigjobs on 2003-05-27 21:44 ]
Posted by cloughy
Hi Guys, I just thought I would post a message to try and address the balance in here. I also work at o2 data support and I used to deal with dozens of the kind of queries which you mention each day.
I apologise to everyone who has received less than satisfactory Customer Support from O2, but this has been recognised and I am currently performing workshops across the business to upskill our advisers to provide world class customer service. (Jalu are you in Bury? I'll be there in a couple of weeks
Until then, please feel free to call through to O2 Data Support on 08705 860 860 opt2, opt2 or email us at o2datasupport@o2.com and we will assist you with WHATEVER your query is.
One comment I would like to make, is that one person mentions on their post that they receive much more help with set up from here than they do with o2. Where does that person think those settings came from? They had to originate from us to be correct.
If anyone would like any further help, feel free to mail me to my PERSONAL account lee.clough@o2.co.uk. I can't promise speedy responses, but I will provide accurate information.
Thank you.
Posted by jalu
Yeah I'm in Bury - down on the aircraft hanger floor
I suppose you'll be lording it upstairs then?
Jalu
Posted by cloughy
I wish!
I'm an adviser doing good thats all Jalu
Based in STB B, some of your old mates from MIST work here with me!
Posted by jalu
Ah well, that's better! You don't want to sit up on the mez anyway.
Yeah, I heard they shifted MIST over to Leeds, one of them stayed behind in Bury as a trainer and is a wee bit bitter about it...
Jalu
Posted by bigjobs
As much as I appreciate your inputs guys, surely 02 would not be happy about you posting in forums and partly representing the company, you will find they have very strict rules about this, divulging info.
Posted by cloughy
Hi Bigjobs,
I appreciate your comments regarding divulging information but if you check my posts there is nothing in there that has not already been mentioned in official press statements. My comments have been sanity checked by the correct parties within my department and I have not given out any sensitive information. Merely the correct contact information for the relevant department if O2 customers are having problems of a technical nature.
On a personal note, I'll add a new signature
[ This Message was edited by: cloughy on 2003-05-31 13:22 ]
Posted by jalu
Divulging info?
If you mean giving out WAP settings and stuff, I don't think they will mind...
As for the fact that I sit in a big call centre, well, you knew that already!
Jalu