Posted by phil.n
Hi all. I am on O2 an recently got my account set up form MMS. I have been trying to do a test by sending myself an MMS message from my phone but every time I get the message "User barred". I just tried sending myself an mms from one of those free mms sites and I received it fine so I know that I can receive mms messages. Is it simply a case of being unable to send mms messages to yourself or have useless O2 not set up my account properly?
Thanks in advance,
Phil.
[ This Message was edited by: GOwin on 2003-03-05 00:57 ]
Posted by kwel
hey, I've got this problem too!
They said that you can't have GPRS and MMS on one handset - you need to choose. So I chose MMS. They sorted it out for me but I'm STILL getting the message!
Posted by phil.n
I think that what they have told you is that you cant have data GPRS and MMS/WAP GPRS on one handset. this is wrong - you can simply add another APN but that is a different argument! Their staff are so useless - wouldn't know a phone if one smacked them in the face.
I sent them an email yesterday and cc'd it to their complaints department because I refuse to phone them AGAIN at 50p/min. Unsuprisingly I stil haven't had anything back from them.
TBH I dont know what to say - nobody seems to have an answer and until I hear back from O2 I cant shed any light on the situation.
Regards,
Phil.
Posted by bigjobs
http://www.esato.com/board/viewtopic.php?topic=19183&forum=14#post253815
Posted by phil.n
thanks buddy, I'm still waiting to hear back from o2 so i'll let you know the outcome.
Thanks again,
Phil.
Posted by phil.n
ok, got an email from o2 today and it is all working. they even refunded the cost of my wasted call!
This was their reason for it not working:
"The MMS provisioning was stuck on the system..."
Whatever that means!
Posted by kwel
what address did you email to, phil.n?
I'm gonna do the same. I wan't my money back from that stupid 50p a minute line. And I want to Media Message!
cheers,
kwel
Posted by Buzz
to call o2 with out paying for the 50pence/min, call 4444, let it run throught 3 times then you will have option to talk to customer services, i do this every time seeing as i am on the phone to them for about 30+ mins every day trying to get my problem fixed, been 3 weeks and still counting!!!!
Posted by kwel
i had to wait 5 days for an email back from o2 support but it was worth it cos its finally been sorted.
even though you have to wait so long I think its definately worth emailing instead of phoning. they seem to have all their smart people doing email and all the dummies on the phones!!
like I say, if you do want to phone them, dial 08702 259933 (national call rates, rather than 50p/minute) then go option 2 (online) and option 3 (disconnections). because that is the disconnections line they will help you cos they think you will no longer be a customer if they dont!! if you get an awkward git, say you have been ealing with someone on this line but you didn't get his name!
kwel
Posted by Tuffdogg4
Did anyone manage to sort this? i always get this mesage and cant even receive MMS. (O2 pay&go, T300)
Posted by phil.n
What happens is when you ask for them to enable MMS on your phone they do two things: enable GPRS and then enable MMS.
Your phone should be GPRS enabled almost instantly (you will probably need to switch your phone off and then on again.
Once they have recognised that your phone is GPRS enabled they will switch on your MMS which can take up to 24 hours. Check to see if you have GPRS and then wait a day or two to see if you get MMS setup. If not then you will need to contact O2 support and get them to pull their fingers out.
If you want to email them then use this address: mycare@o2mail.co.uk
I also copied my email to their complaints department: complaints@O2mail.co.uk
Good luck,
Phil.
[ This Message was edited by: phil.n on 2003-03-24 12:20 ]
Posted by kwel
remember - dont phone them! its expensive and even if you call the 08705 259933 number they are a waste of time.
the email support take a few days to reply but sort it out perfectly.
kwel
Posted by nsingleton
I think O2 have not got a clue. I have GPRS enabled but they tell me I can't have both. Just received my bill & noted that my tarrif is O2 400 MMS. On top of that they are refusing to answer my emails. Just mailed them again and advised that I'm witholding payment until I get a response from someone that knows what they're talking about and they start responding to my emails.
Posted by jalu
@nsingleton
Woo, harsh
If anyone is having problems with mms on prepay, tell me whats up and I'll get it sorted!
Jalu - at work tonight
Posted by ardman_ryan
Yo!
Had this exact same problem again. I called O2 twice because the first one was being a complete prick...he said that 'you can't use GPRS on Pay and Go'. My ass!
Then I phoned the second time about MMS and GPRS, and she said it will be fully operational in 24 hours. B****cks to that! I tried 24 hours later and my T300 said something like 'Settings incorrect - recheck'.
Basically, I am still stuck on the MMS bit. I also HATE them when two different people give you different versions.
I am
and tired of this now!
Posted by jalu
@ardman
We add GPRS, have to leave that 24 hours then add MMS.
Your settings might still be incorrect - have you tried sending them out from the
site?
Try accessing GPRS too, see if that works for you.
Jalu
Posted by nsingleton
I have no probs with GPRS. The idiot I spoke to said I couldn't have both as their wasn't enough memory on my SIM card to store the settings. It will be good to speak to someone from O2 that actually knows something about phones.
Posted by jalu
@nsingleton
If you're on o2 prepay, PM me sometime, I'll get you sorted.
Hell, I managed to get *mine* sorted
Jalu - O2 Employee, proving the company isn't *all* bad
Posted by o44wen
@Jalu
Hi, would you be able to tell me why the website www.accountmanagement.o2.co.uk won't allow me to sign in with my phone number. It forces me to use my membership number.
Really quite annoying cause i can't memorize it.
Thanks,
OWEN
Posted by jalu
@o44wen
I'm afraid I honestly don't know, all I can say is that it works for me...
I don't have any details for that however, all I can suggest is that you use the "tell" or "ask" section of the site to find out.
Jalu
Posted by nsingleton
Still no success with O2.
Was told it was a software download prob at their end and to wait 24hrs and power my phone off/on. Still no MMS and they are again ignoring my emails. Maybe it's time to change networks............
Posted by jalu
It's true that GPRS takes 24 hours to be added otherwise it won't go on successfully. It's quite probable this is where you are stuck.
You could try calling up and asking to be transferred to Data Services, they are the boys for GPRS/MMS problems.
Jalu
Posted by simonboyes
Anyone who's had trouble getting a useful response from e-mail support and refuses to call the expensive helpline should try asking about activating GPRS and MMS at an 02 store. When I tried this, the assistant made the telephone call for me (saving me a few quid; she was on-hold for the best part of 5 minutes).
Within 5 hours (and a handset restart), I'd got the blue triangle icon and GPRS was working fine. However, although the assistant definitely specified the activation of both GPRS and MMS (seemingly without complaint on the other end of the phone), I'm still waiting to see if the 'user barred' message will be lifted on MMS...
Posted by nsingleton
I've never had any probs with GPRS. It's MMS that is the problem. No one seems to know what to do. As soon as I think I've found someone that knows what they're doing they stop responding to my emails. I've been dealing with data support but now have the same problem with them.
I've been with Cellnet/O2 for 15+ years without any problems. I'm going to look into the other networks now cos I can't be bothered with them anymore.
Posted by ardman_ryan
Just let me tell you a true story...
You know there was an offer offering 50 free MMS messages (in the UK) until 30 March when you register for MMS? Well, I've signed up about one week before the closing date, and surprise, surprise, MMS was 'barred' until AFTER 30 March.
When I sent an MMS after March, it costed me 35p again. Fan-bloody-tastic.
O2 is beginning to piss me off now. Doesn't apply to Jalu - he's nice
Posted by nsingleton
You're right there. Jalu seems to be one of the few that know one end of a phone from the other.
I'm gonna try again with them tomorrow, then I'm giving up.
Posted by gatevital
I had my pre-pay gprs/mms setting sent from the se web site and they did not work (wrong apn), so I had them sent from the o2 site and these are right.
Posted by jalu
@nsingleton
Your best bet is to phone up and ask to be transferred to Data Services.
They are absolutely the best people to speak to - I have no doubt there are good people on your specific service providers team but it's hard to get to those specific people. It's like me on Prepay - I've been there a while and I know a lot but if I didn't post here, you wouldn't know I exist.
However, it's Data Services job to know about this stuff in detail, so ask to speak to them and you'll probably have more luck. Email is nice, but sometimes the phone gets more done.
Jalu
Posted by Miss UK
o2 online are the devils lol tip email o2 fridays they reply the next day! well they do to me maybe cos im a postpay customer :)
Posted by ardman_ryan
The bottom line is, the charge to the ALL Member Services should be scrapped! I won't call them again until they're doing something about the hold, so now I'm relying on Jalu!
I salute you, Jalu!
[ This Message was edited by: ardman_ryan on 2003-04-08 08:12 ]
Posted by nsingleton
MMS AT LAST....
Finally sorted. Data support got there in the end. I finally spoke to someone that knew what he was talking about and he made the required changes at his end whilst I was on the phone. He even phoned me back to check after I had sent a message.
Only taken a month.
Posted by Tiggerthump
I'm getting really really annoyed with some of the idiots that work for O2....
The latest reason I've been given about why I can't have MMS and data GPRS is because I have a online package. This 'online' apparently means that's it's a different company (O2 online???)... clearly says 'O2 Limited' at the bottom of there website.... I smell bull shit!
Will try to get hold of data services tomorrow (don't work on sunday)...
Can anyone tell me if other operators can provide both? Or any other advice on dealing with O2 ?
TIA
Posted by BOSSHOGG
I'm on O2 pay and go, i just testedan mms to myself via gprs and it worked fine. I had no idea it was free right now. How long is it free and when it finishes, do i get charged or the recipient?
Posted by exodus
Got gprs working on payandgo.o2.co.uk but mms refuses to work. Says user barred. Is message server mmsc.mms.o2.co.uk ?
Posted by BOSSHOGG
Http://mmsc.mms.o2.co.uk:8002 is what works for me.
Posted by exodus
| Quote: |
|
and what wap profile does MMS connect to?
Posted by phil.n
@ Exodus: Have you actually contacted your provider and asked them to enable GPRS/MMS on your account? If after 24 hours it still isn't working contact them again and ask them what the hold up is.
Regards,
Phil.
Posted by Tiggerthump
In the end I just rang them up and didn't say anything about GPRS, just that I wanted the MMS enabling. The girl on the line said it'll be done in 24hrs, she didn't say anything about GPRS...
But of course.... 24hrs did it work ?? did it F%#$. Still 'User Barred' error
I refuse to phone them again at 50p per min... so I emailed them... got an automated email back stating it would be 3 day for a reply! Three days must be a joke.... or maybe not I'm still waiting for the reply!
f**kers....
Posted by exodus
o2 online emailed me, activated MMS for me, I downloaded the settings from www.o2.co.uk
everything works.
but they cost 35p to send
Posted by Tiggerthump
Does your GPRS still work ?
Posted by titmouse-uk
hi all - i suffered the same prob with my t610 - rang o2 last week and was told some bulls**t about the network being fixed and it would be ready until the end of the month. i didnt buy this - rang again yesterday, threatened them i would cancel my contract, moaned about being told lies - and the girl at the othert end told me it was something as simple as my account not being "flagged" as using MMS - "online 100 not online 100+MMS" - i quote. she told me to wait 24hrs for the request to go thru - and hey - bingo - mms works - hope this helps!
Posted by fcd
Just to "add my stone to the construction" as we say in French, I have the same problem, and called my carrier's support.
They told me that as my phone (T610) is new, and they had not yet added the settings / software version (the guy asked me for my firmware version: R1A081...) to their data base, it could not work.
But now it should, as they will add the SE T610, within 2 weeks!!! No kidding, it's France...
Do you people outthere belive this explanation?
I personnaly don't, as the guy told me that "we are aware of all firmwares and phones on the market" but they would'nt have added the SE T610 if I had not called...
I definitly should have kept my T39m, as I had so much less problems with it
Posted by kieboy
I believe IMHO that when your sending MMS and a 'User Barred' appears, it means that the Network won't allow you to send MMS to those Networks...unless it happens when you're sending to the same one. My girlfriend experienced that too when she was sending me an MMS...same error occured then we called up the CSR. We then found out that the reason why this happens, is because the network won't allow sending MMS to other networks.
Posted by -=Sniper=-
i called to enable my MMS for my PAYG number, it started to work under 6 hours! and then today I try to enable for my pay monthly number, but no luck, some women, said she cant give me a date when it will be enabled and said it will be emailed to the right department!
lol, this is stupid, i just wana use it to backup the tones I bought!
Posted by Alibaba
Hi,
I have the T610 on O2 network and having probs with MMS. I Have received and installed settings but still receiving pics as texts to retrieve off web. (The only thing I can think of is that I choose to access web via dial up WAP and not GPRS - although I have settings for this if I want it). On going into picture settings - in the wap profile I am given two choices - O2 WAP or O2 MMS. Have tried both but no luck! Had the T68i before on Voda and no probs with that!!
Tried ringing the far too expensive help line only to be sent settings again!!
Please please please help
PS Are there any sites that I can send free MMS to myself to check it its working??
[ This Message was edited by: alibaba on 2003-07-20 18:25 ]
[ This Message was edited by: alibaba on 2003-07-20 18:28 ]
Posted by jenfluff
Just to say a big thank you to everyone who posted a message on this forum. It helped me so much when trying to set up mms on my Sony Ericsson T610 (02 online). I can only advise people to keep going! I used to phone 02, but got fed up with the high call costs. Use email from the 02 site, they do reply to your messages eventually!
After almost 2 weeks i have got it sorted out!
http://www.esato.com/board/viewtopic.php?topic=33636&forum=14 any advice on this would be appriciated though!!!!!!
Thanks, Jen
Posted by drazic
hey guys,
i had this problem about 2 weeks ago, i rang up o2 and a guy said it sounded like my activation didnt process through the system properly, he then un-activated mms and then re-activated mms on my account (o2 online payg) and within 24 hours i could send and recieve mms.
hope this helps.
Posted by wozza
I had a problem a while ago with gprs. After over 7 hours on the phone over about 10 days (at 50p/min) and countless emails, the woman told me that they'd screwed up moving my number to my new after my old 1 got stolen. They sent a new one & it worked. I phoned up so many times I actually got to know one of the data services guys and he lost his rag cos it wasnt a data services problem or somethin & started phonin the ppl who put me thru &settin em straight!