Posted by goldenface Samsung Electronics has apologised to Chinese consumers after a report carried on China's state TV claimed some of its phones were malfunctioning.
The report alleged the phones were crashing due to faulty memory chips and criticised its repair policies.
Samsung, which generates nearly 14% of its overall revenue from China. said it would provide free repairs for the seven models mentioned in the report.
continues.....
BBCNews Posted by tranced
That's the least they could do. It's very important to be cool with the chinese people. They represent a lot. Btw, replacement applies?
Posted by goldenface
It's unusual for a company to come out and apologise like that but in such a huge market I guess they have to be seen to be doing things right.
Posted by tranced
Or they're trying no to lose those potential clients.
