Posted by babu20
Hi friends,
I really need help from you guys now.
i have SE Vivaz and found there is some problme in Display, hence I gave to Authorized Service Center and the took the phone and informed me that the problme will be resolved and it covers warranty. After 15 days yesterday i wwent to service center to take delivery of my phone.
I found another problem in my handset that there is line inside the display which is new and NOT before when I gave it to service. More ever the side panel is not properly closed (not properly opened hence there is screw driver marks around the edges) and the light inside is visible to eyes where dust can fall inside easily.. I was shocked about both the new problems and asked about the same to service engineer. He is saying that once the phone is opened it will not fit again and cannot close the panel properly and I asked about the line in the display he said “If you want to remove the line from display I will have delivery the product with the original problem what you had, is that okay??” I did not (Cannot) accept that and said “I want my phone in working condition without any defect or damage”. He asked me to come back tomorrow and collect the phone. I am not sure about my phone condition tomorrow, may have some other new problem!!!!
please give some suggestions guys.. what i have to do regarding the Side-panel which is damaged by screw driver marks. I hate the phone with scratches.
i am looking forward replies to this post with good suggestions.. please......
Posted by Rookwise
Is this Sony Ericsson themselves you've sent your phone to (as in you contacted se first and they gave you the address to their authorised repairer) or is the a company where you can simply walk in and give them your phone for repair. Usually these types of companies say they're authorised repairers for a number of manufacturers. They are basically independent and claim the repair costs from the manufacturer.
I would suggest you contact Sony Ericsson themselves about your problem and mention the name of the repair center.
Posted by babu20
@ Rookwise
yes. It is authorized SE Service Center. This problem comes under warranty, hence they are not charging me, but still the phone condition is more worst now. Is there any option to get in touch with direct SE to raise a complaint about the same??
Posted by Rookwise
Go onto Sony Ericssons website and goto their support section. You can contact them from there.
Dont know if your in the uk but the only official SE repair center in the uk is SBE ltd. You have to post your phone to them. Cannot just walk in there.
Posted by babu20
am from India. I already Sent a E-mail to SE through http://www.sonyericsson.com/cws/common/contact?cc=in&lc=en, also received a reply from someone named Hanu Pareek asking about my concerns. I replied to to him stating the problems with my phone which is mention above, he didn't reply to me after that..
. Even i sent couple of mails. but sill no response from him.
Posted by Rookwise
It can take a few days. I've known it here to take nearly a week to get a reply at times.
Posted by babu20
ohh... i c.. Then i will wait for a week and update you the phone status.. thanks dude..
Posted by aldrinus
@babu:
your story often happens when it comes to repair where they usually open up the phone. these repairmen don't usually mind to be careful enough in handling anyone's phone. so sorry to hear about what happened to your lovely Vivaz. get the phone's display part replaced instead since it is still under warranty. after that, try to find an original
Vivaz cover/s and have someone who is careful enough to replace the damaged one. i am sure these items should be available.
there are only a few repair shops or centers one can find anywhere. often, it would be better to stay and watch while the repair is being done.
[ This Message was edited by: aldrinus on 2010-12-04 04:32 ]
Posted by babu20
@aldrinus
I clearly informed to repair center that i would not accept the phone with defect or damage, even though they tried to convince me.
My phone is still with the repair center and i wrote mail to sony ericsson and asking for replacement as the phone is still under warranty and damage was made by their authorized service center and waiting for reply. if they refused to replace the phone i am planing to take legal action.
will update you guys more after receiving the reply from SE..
Posted by babu20
@ All
friends, still i didn't get my phone back. even i spoke to call center today and they keep dragging to another 4 days.
i will have to call them on Tuesday to just know the status. I am planning to file a complaint in consumer court, if i didn't get any proper response on Tuesday. i had already took necessary actions to file the complaint. will wait up to Tuesday..
will keep posting you guys..
Posted by babu20
hi guys..
Finally i got my vivaz back after 58 days.. Service center replaced both the side panels, camera, video and volume/zoom buttons..