Posted by golemsmate
This thread is a run off from the "Dont post your packages on friday 13th! it isnt lucky!" Read below I need your help on what to do...
The royal mail have admitted after 5 days (ment to be 15 working days) that its lost and i can submit my claim.
My problem is that i want to get £400 from the insurance but i only paid £320 for the phone over ebay. how would i explain that I CANNOT get another phone for that price and i want the £400. I know its cheeky but worth it? credit crunch and all?
I think if i think up some plan i could get this money because on the Sony ericsson store the price is £399.99 http://www.se-store.co.uk/ind[....]6C24245849FEBF&type=Sim%20Free
any ideas please share!
looking forward to your reply
Posted by blerk
I would think RM needs a proof of purchase before paying out.
You can try and tell them you lost it but that won't do your case good, I assume you bought it new from ebay. I give it little chance they will pay you 400 because that is the price on Sony Ericcsons website, they will pay whatever you paid for it (if you're lucky) and probably only with proof of purchase.
Posted by Rookwise
Do what i did.Print off the page showing the phone and price. Get 3 examples and send them along with your claim form as proof. The only problem is that if you specified the value of contents you will only get that amount.
This message was posted from a WAP device
Posted by golemsmate
On 2009-03-18 16:12:16, Rookwise wrote:
Do what i did.Print off the page showing the phone and price. Get 3 examples and send them along with your claim form as proof. The only problem is that if you specified the value of contents you will only get that amount.
This message was posted from a WAP device
I havent yet told them how much its worth i've filled out the general information and left value blank. Im thinking i could say i bought it off a friend for a cheap price and show them Play.com Se-store.com as examples of price. Do you know any other people who sell it for 400 and above? ooo just a thought would it help to get actual quotes off phone shops instead like o2, phones4u
Posted by Rookwise
it might help. the more supporting evidence the better. you did send it special delivery didn't you ? if you only sent it recorded delivery the maximum you'll receive is £38.
Posted by PeterKay
true, recorded post has no value £38 is all you would get
RMSD is a different ball game.
Posted by golemsmate
On 2009-03-18 16:48:50, PeterKay wrote:
true, recorded post has no value £38 is all you would get
RMSD is a different ball game.
yup there was a choice send it FREEPOST or use special delivery... glad i chose the right one
i paid for a service with was well.. not there
Does anybody know any firms that sell the C905 pay and go for around 500? at the moment i got Marshallward Littlewoods-Direct and sony ericsson? i would like to find a few more
Posted by blerk
Lets hope RM doesn't find this thread. Personally I think you should just claim back what you lose and not try to make a profit out of it. But that's just me I guess.
Posted by Bonovox
Ooh thats bad i had a courier years ago about to deliver an expensive Nokia phone. Turns out someone stole it at the depot. I had to show them actual reciept my actual proof to claim not just something showing the price. Thats bad luck that.
Posted by golemsmate
On 2009-03-18 17:01:15, blerk wrote:
Lets hope RM doesn't find this thread. Personally I think you should just claim back what you lose and not try to make a profit out of it. But that's just me I guess.
I'm a student though lol im strapped for cash as it is and im not too worried they cant find my real name i hope
i guess ill just claim the £320 then
Posted by blerk
Shoot for the stars mate, just saying that I would just claim back what I've lost
Posted by golemsmate
On 2009-03-18 17:29:43, blerk wrote:
Shoot for the stars mate, just saying that I would just claim back what I've lost
guess my family will guide me or encourage me to do the best thing ill find out soon
Posted by dougproctor
From RM's website: You can also claim compensation for loss or damage in writing within 12 months of posting, as long as you include your proof of purchase receipt.
Everything seems to point at proof of purchase required'
Posted by golemsmate
"Inside the package i sent my phone for repair was the proof of purchase so i dont have it" i have included so i my dad just attached 3 different places it can be bought from for £399
going to hand it in soon and i will be sure to post up my reply on here
Posted by gaming_guy
On 2009-03-18 19:42:41, golemsmate wrote:
"Inside the package i sent my phone for repair was the proof of purchase so i dont have it" i have included so i my dad just attached 3 different places it can be bought from for £399
going to hand it in soon and i will be sure to post up my reply on here
i'm sure a paypal/bank statement should do for the proof of purchase for the phone
Posted by golemsmate
yup it will but it shows i bought the phone for £320 and i want to get myself a HTC Touch so the more the better
I think its a good idea, whether it'll work or not i dont know
Posted by blerk
Just a general pro-tip, never send your original proof of purchase when you need to send items for repair, send a copy, you should also make a copy for your own account of course. I would claim back the 320 as that's easy for you to proof. The other 80 quid you can get in different ways; saving up, not buying beer for a few weeks, etc, etc
Posted by golemsmate
hehe ye ill try this one and if not ill make another, lower claim
dad made me try the 400 so that'll be my excuse i would save but interest rates being 0.5% i'd be saving a while
Posted by voda_jon
just a word of warning... this is classed as INSURANCE FRAUD and carries a prison sentence if found out...
is £80 really worth the chance of prison if found out?
Posted by golemsmate
it isnt really? I need the money to buy the phone again from a reputable retailer.
Posted by voda_jon
it is classed as insurance fraud as you are claiming for the cost of the handset you bought. if u bought it for £320 u should claim for £320 as thats the purchase price u paid. if u claim for more you are basically committing fraud as you didnt pay that much.
IF they word the form you fill in to say how much is the REPLACEMENT cost then you would be ok but from what i can remember its what you purchased it for they will replace.
J.
Posted by pmerryman
On 2009-03-18 23:23:12, golemsmate wrote:
it isnt really? I need the money to buy the phone again from a reputable retailer.
You mean you need all the money to buy a HTC Touch. And as voda_jon says, it is fraud.
Posted by Rookwise
On the claim form it asks you to state the total value of the contents. It doesn't ask what YOU paid for the phone. Therefore. If you paid for something at a promotional rate and it's price has since changed and gone up in price. You should state the actu
Posted by golemsmate
You guys were makin me worry I dunno eat will happen but in about a month I'll get back 2 u
Posted by blerk
I think the big question is, could you buy a replacement for 320 or not?
If yes, claim 320 and buy a new one.
If no, claim whatever it costs for a replacement, and explain to RM you got it at a discounted rate as stated earlier in this thread. This way you cover yourself.
80 quid is definitely not worth getting a record for, or is it?
Posted by golemsmate
I could probably get one off eBay or here but if I'm gonna get another 1 I don't want 1 that breaks 2 times in a couple of months
Posted by golemsmate
I've looked through the terms and conditions of applying and the MINIMUM requirements say nothing about proof of purchase. They do say they want evidence of the value though
" Evidence of the item’s value (for loss, part loss & damage claims only) 4"
but they can look into how much is being paid and change it
"Royal Mail will take in to account any findings and the compensation policy for the product used to determine how much, if any payment is due."
So i have done NOTHING wrong. just to clear it up