Posted by Frubin
Hi All,
I'm Frubin's boyfriend who's allowed me to use her account on Esato to post up a problem i'm having with my K810i
It has been sluggish and very slow responding to key presses. When trying to navigate through the menu and answer calls and can take time to respond and sometimes miss calls. I have a Scandisk 2Gb MS which worked fine before this happened and i have tried formatted it through the phone as i thought that may have been causing the problem. Even with the card now formatted (with no data) and also when removed, it still does the same thing. I find when i restart the phone with the memory card out does the phone response is improved.
Could there be a fault with my memory card or the mobile software?
As my mobile is still under warranty, do you think it would need to go in for servicing?
Can you help?
Thanks in advance
_________________
John (+ Frubin)
[ This Message was edited by: Frubin on 2008-06-07 20:45 ]
Posted by Marly
The phone works fine without the mem stick, so it seems to be ok.
Can't you try the mem stick in another phone, or another card in your phone ?
The card could be faulty, formatting doesn't always help then.
Posted by Frubin
It seems strange as sometimes my K810i works ok even with the memory card so the problem seems intermittent. My girl-friend has the same phone (with the same firmware) but has a 1GB Scandisk MS in her phone and her's works perfectly.
_________________
John
[ This Message was edited by: Frubin on 2008-06-07 22:35 ]
Posted by strizlow800
If the p[hone does that without the memory card inserted, you can try flashing the phone's software or master reseting the phone...
p.s. there was a friend of mine that has a problem like this, and the problem was caused of the full built in phone memory... (not the M2)...
Posted by Frubin
What do you mean by full built in phone memory?
My next step is to do a master reset on the phone, but i need to back up all my contacts which is currently stored in the phone's memory, not on my simcard.
Is there any sort of PC program i can use to do that?
I wouldn't know how to go about "re-flashing" phones and i wouldn't want to risk messing it up any further then it is. So will bring it to the SE repair center for the engineers to look at it and do the firmware upgrade re-flashing if it is still the same after the master reset.
_________________
John
[ This Message was edited by: Frubin on 2008-06-07 22:36 ]
Posted by strizlow800
Use My Phone Explorer to backup files, contacts and messages to PC:
http://www.esato.com/board/viewtopic.php?topic=105374
Posted by aldrinus
@frubin:
regarding your backing up the directory issue, follow this on your K810i..
Menu > Contacts > Options > Advanced > Copy to SIM > Copy All..
its pretty basic and simple.. hope this helps.. and welcome to Esato
[ This Message was edited by: aldrinus on 2008-06-08 03:32 ]
Posted by Frubin
Ok, thanks for that.
I give that MyphoneExplorer 1.6.7 go to back up my contacts on the phone. I'll then a a master reset and do another post let you know if anything improves.
John
[ This Message was edited by: Frubin on 2008-06-08 10:34 ]
Posted by Frubin
Hello,
Just a quick update on my phone. I downloaded the MyphoneExplorer and tried to install it on my PC but it had problems working, but with a little bit of help from my girl-friend we was able to make it work in a cybercafe and managed to backup my phone.
So i really didn't have time to do a master reset on it as it was still playing up and we both decided that it needs to be brought to the Sony Ericsson Service Center (R's Electrics) in Tottenham, London which has now moved to a new location in Chingford!
Their new address is:
Custom Ice (R's Electrics Ltd)
Unit 6 Chingford Industrial Centre,
Hall Lane,
Chingford,
London E4 8DJ.
Tel: 020 8529 3939
Fax: 020 8529 7779
Email: sales@customice.org.uk
Map:
http://www.streetmap.co.uk/ne[....]srf&dn=734&ax=536470&ay=192380
The engineer had a look at my phone and said he would do a firmware update which will take a day, so my phone will be ready to collect today.
I just hope this will able to fix the problem i been expriencing with my phone. I will post up another update to let you know what firmware i have and if it has!
John
Frubin: I've also sent an e-mail to Sony Ericsson asking for a list of approved SE service/repair centers in London/UK as it seems the one in
Phone Centre (Flash Point) 855 Forest Road, Walthamstow London E17 4AT doesn't seem to exsist either!
I'll post them up on this thread as when a response from SE.
Regards,
Yvonne
[ This Message was edited by: Frubin on 2008-06-24 21:04 ]
Posted by Frubin
Ok. I got my phone back from the repair centre, but it's not good news
The engineer said he was not able to re-flash/update my phone firmware as it would not accept it. He quoted that "my phone may have experienced a 'critial corruption' and it may be something to do with the PCB."
So it looks like it my K810 has to be sent back to Sony Ericsson for them to have a look at it.
Has anyone heard of a K810i having this kind of problem or experienced anything similar as it even baffled my girl-friend!
John
Posted by strizlow800
Crirical curruption... pcb... they always get out of trouble like that...
Didn't you connect your phone to XS++ and see if you can flash it with this tutorial:
http://www.esato.com/board/viewtopic.php?topic=156090
Posted by aldrinus
@frubin:
pcb..... that's hardware, mate and it actually refers to the that board that holds all of those tiny parts of the phone
if re-flashing won't work, consider the phone dead... you're one lucky man if that phone still has warranty for a replacement
[ This Message was edited by: aldrinus on 2008-06-22 02:48 ]
Posted by Frubin
@ strizlow800: So this problem does exist? I rather try not to flash-it (even with the tutorial) as the phone is still under warranty with Sony Ericsson so it would be better to send it to them to deal with it.
@ aldrinus: Oh, so how could this these parts be affected? The phone has been looked after and couldn't have done anything to it to create this problem? My phone still works, ok but still has the the symptoms i have already mentioned on my first post.
John
[ This Message was edited by: Frubin on 2008-06-22 16:23 ]
Posted by fatreg
chances are the flux capacitors will need flushing, but sadly it's a job for SE...
Posted by Frubin
@ fatreg: Humm... it sounds like something from the film "Back To The Future" lol
A flux capacitor is when Doc Emmet Brown fell and struck his head on the rim of a toilet bowl and fell unconscious, when he regained conscious, he saw the words 'Flush Capacity' on the underside of his cistern.
http://uncyclopedia.org/wiki/Flux_Capacitor
http://uncyclopedia.org/wiki/Flux_Capacitor
I will try master reset the phone to see if that improves anything.
John
[ This Message was edited by: frubin on 2008-06-22 21:19 ]
Posted by Frubin
I've done a master reset and my phone seems to responding a bit better for now...
John
[ This Message was edited by: Frubin on 2008-06-23 23:22 ]
Posted by aldrinus
@frubin:
that's one great news to "hear" after a long while, mate lol
hope it gets better soon
Posted by Frubin
Dear Yvonne
Thank you for your query regarding the Sony Ericsson W200i
Please find below the service centre's we currently use for repairs, please update any service centre lists you have:
Fone Logistics (HVC) 3 Atley Way, Cramlington Northumberland NE23 1BJ
Tel: 01670 717717
Fleet Communications (HVC) 77 Avery Hill Road, Eltham, London, SE9 2BJ.
Tel: 02082942000
Total Repair Solutions (HVC) 32 Fountain Drive, Glasgow, PA4 9RF
Tel: 0141 8121111
MPRC Eire (HVC) Cellular House, Dublin, Dublin 18
Tel: 00353 129 50907
SIGMA (HVC) St. Margrets Rd, Dublin, Dublin 11
Tel: 00353 18142000
Postal service centre:
Kuehne-Nagel (HVC)
FREE POST NATW1026,
Unit 2a,
Appletree rd,
Chipping Warden,
Banbury,
OX17 1LL
Tel: 01295 662101
Should you require any further assistance, please do not hesitate to contact us again for further help and support.
For more information on our products and services, please feel free to visit our website at http://www.sonyericsson.com
http://www.sonyericsson.com/fun
Register now for great content and fantastic Web and WAP Services.
Kind Regards,
Sony Ericsson Call Centre
mailto:questions.gb@support.sonyericsson.com
http://www.sonyericsson.com
Humm, ok they have not mention about R'Electrics Ltd which used to be in Tottenham, but now re-loacted to Chingford, so i have replied back to them:
Dear Sony Ericsson,
Thank-you for reply.
There was also an approved Sony Ericsson Service Centre which i used:
R's Electrics Ltd,
815 High Road,
Tottenham,
London N17 8ER
They have now re-located to:
Custom Ice (R's Electrics Ltd),
Unit 6 Chingford Industrial Centre,
Hall Lane,
Chingford,
London E4 8DJ.
Could you tell me if this Service centre is still approved to carry out Sony Ericsson serivces/repairs? My phone is K810i not a W200i.
Regards,
Yvonne
Travelling all the way to Eltham or Chingford for our phone's to be checked would be a bit of a distance for me and my boy-friend! =|
[ This Message was edited by: Frubin on 2008-06-24 21:01 ]
Posted by fatreg
whatever you do, do not send your phone to TRS...
they are crap with a capital C
Posted by strizlow800
On 2008-06-24 21:53:20, fatreg wrote:
whatever you do, do not send your phone to TRS...
they are crap with a capital C
Hahhahahaahhaha
Posted by Frubin
@ fatreg: TRS?
Neither of us has yet, so i guess the only other way to his phone services is going through Orange (but he has no Orange Care but i have!) or may be through Carphonewarehouse?
_________________
[ This Message was edited by: Frubin on 2008-06-24 21:06 ]
Posted by Frubin
Dear Yvonne,
Thank you for contacting the Sony Ericsson call centre regarding the Sony Ericsson K810i.
Sadly the service location that you stated is no longer a recognised location for Sony Ericsson.
There we would suggest that you contact one of our service centers to arrange to get the mobile checked over for any possible faults that may be present on your handset. Please find below the postal address for the main Sony Ericsson approved service location. We suggest you send your Sony Ericsson product via recorded delivery, for your peace of mind when it is in the post. We ask that you include your address, a fault description, and a copy of your proof of purchase with the IMEI number on it. We suggest that you retain the original proof of purchase, and that you note the IMEI number prior to sending.
Please note that if the damage is not covered by the Sony Ericsson Limited Warranty, there is a fee to have your product returned or replaced. Please view the warranty in your user guide or at http://www.sonyericsson.com/support for more information regarding this.
Please do not send your SIM card, and if the problems are unrelated to the battery, memory card, charger, or back cover, do not send these parts either. It may be the case that user data is lost during a repair, therefore we recommend backing up any data to your SIM card, memory card, or PC before sending.
FREEPOST NATW1026
Kuehne-Nagel Logistics
Unit 2A
Appletree Road
Chipping Warden
Banbury
OX17 1LL
If you do require any further assistance please contact our call centre on 08705 237 237.
Should you require any further assistance, please do not hesitate to contact us again for further help and support.
For more information on our products and services, please feel free to visit our website at http://www.sonyericsson.com
http://www.sonyericsson.com/fun
Register now for great content and fantastic Web and WAP Services.
Kind Regards,
Sony Ericsson Call Centre
mailto:questions.gb@support.sonyericsson.com
http://www.sonyericsson.com
Oh, so it looks like Eltham is the only service centre in London now!
_________________
[ This Message was edited by: Frubin on 2008-06-27 16:48 ]