Posted by w999ismine
iv got a k850 on o2 contract and i got a lot of problems with it. i wanted to ask if they replace/fix it. do i contact se or o2. i ruffed it up a bit is that a problem?
Posted by paul101
if theres something wrong with it, they SHOULD replace it for you...
Posted by w999ismine
dust under lens. screen goes white whenever i touch any button.creaky loose cover.. you know the usaul se.
[ This Message was edited by: w999ismine on 2008-03-05 21:05 ]
Posted by paul101
well, you should get a replacement then AFAIK
Posted by w999ismine
om then ill cal 02 tommorow. thanks man
does it matter if its a little scruffy in places?
[ This Message was edited by: w999ismine on 2008-03-05 21:08 ]
Posted by Daedalus85
Woah woah woah, lets stop for a second.
I can tell you now that no, they won't replace it. You have a warranty, therefore all your legally entitled to is repairs. If O2 want to replace it, thats their call.
So I'm telling you now, chances are no, you can't just swan in there and expect a replacement because it's gone a bit faulty or you're bored of it, doesn't work like that I'm afraid.
It'll get sent off for repair, like every other phone retailer, and it'll come back repaired or replaced.
I hate it when people assume you'll just get given a new one, like that makes business sense...
Posted by w999ismine
im not bored of it(well i kinda am but thats not the reason im sending it off). its got alot of fualts and iv heard of alot of people getting it replaced. so what do you thinks my best option? should i call o2 tommorow or...?
Posted by Daedalus85
I don't think your getting me, they don't just give our free replacements willy nilly, they'd go bankrupt, don't you think?
They'll repair it, and personally no, we've had a minimal number of the phones go faulty, so I highly doubt they'd replace it. The might, but it's not likely.
If you call them, they won't do anything, they'll ask you to bring it in store to be sent away for repair, simple as really.
IF they tell you over the phone your local store can reflash it or fix it in store, please, shoot them for me, or tell them what a bunch of pricks they are. If I get one more customer come in saying customer services have told them we can sort out software faults, I'm going to go down to the call centre and shove the f-ing phone up their arse! lol
Posted by w999ismine
hahaha
so they send it for repiar and i get it back in 2 months or so. so im paying £70 for not having a phone in the time its sent away. its not really worth it is it?
thanks for your help mate
real madrid just lost at home... suckers
[ This Message was edited by: w999ismine on 2008-03-05 21:38 ]
Posted by A L 3 X
On 2008-03-05 22:29:15, Daedalus85 wrote:
They'll repair it, and personally no, we've had a minimal number of the phones go faulty, so I highly doubt they'd replace it. The might, but it's not likely.
k850, minimal no. of faults? are you takign the piss......the amount of people i know of who've had faults is unbelievable, even the manager at the cpw i bought mine from told me they'd had tons of returns
and @ OP......they could replace it.....will probably depend when you bought it, CPW replaced mine 3 times
Posted by w999ismine
do i get any sort of ''while you wait'' phone.
sorry for all these questions guys im new to this contract thing.
[ This Message was edited by: w999ismine on 2008-03-05 21:41 ]
Posted by Mr Miyagi
lol daedlus is right btw. but btw,, if u got the handset frm o2 online, i.e they sent it out to you. you can get a diff model, but it will be a diff refurb model.
you have to have at least 4 faulty handsets of the same model, including the original before they consider a diff refurb model.
so if you really want another model and you got it from o2 online, you may be waiting a while lol
ALEX most faults with the K850 is solved with software updates, and yeah u can get a while u wait phone from o2 store, if u put a deposit of 20 or 25 pound down
_________________
In Okinawa, all Miyagi know two things: fish and karate
[ This Message was edited by: Mr Miyagi on 2008-03-05 21:48 ]
Posted by w999ismine
im not really looking for another model.
wait a minute. i did it in the store but they bought it for me on the online shop, they said theres no difference. the pricks its thier fualt now.right so ill tick off replacements . now for repairs. i have to be 2-3 months without a phone then its probably best to leave it. damn you se!!
p990 then k800 and now this...? brand loyalty really sucks.
[ This Message was edited by: w999ismine on 2008-03-05 21:53 ]
Posted by A L 3 X
On 2008-03-05 22:42:34, Mr Miyagi wrote:
lol daedlus is right btw. but btw,, if u got the handset frm o2 online, i.e they sent it out to you. you can get a diff model, but it will be a diff refurb model.
you have to have at least 4 faulty handsets of the same model, including the original before they consider a diff refurb model.
so if you really want another model and you got it from o2 online, you may be waiting a while lol
ALEX most faults with the K850 is solved with software updates, and yeah u can get a while u wait phone from o2 store, if u put a deposit of 20 or 25 pound down
_________________
In Okinawa, all Miyagi know two things: fish and karate
[ This Message was edited by: Mr Miyagi on 2008-03-05 21:48 ]
on the 4 k850i's i had.....all had hardware faults....one had a software fault aswell lol
Posted by Daedalus85
Alex, I'm just saying, I've hardly seen any, don't shoot me because I haven't been trapsing around looking for faulty K850i's.
No you won't wait 2 months for it to be away, and no you won't pay £70 for it, at no point did I say any of that. It takes 7 to 14 days, and they will offer you a loan phone for a £25 deposit WHICH YOU GET BACK WHEN YOU BRING THE PHONE BACK. Need to make that clear, you won't believe how many people go balistic when you say it's £25. It'll be a crumby old phone, but if you want it repaired, it's like it or lump it, simple as that.
Posted by A L 3 X
On 2008-03-05 23:29:28, Daedalus85 wrote:
Alex, I'm just saying, I've hardly seen any, don't shoot me because I haven't been trapsing around looking for faulty K850i's.
No you won't wait 2 months for it to be away, and no you won't pay £70 for it, at no point did I say any of that. It takes 7 to 14 days, and they will offer you a loan phone for a £25 deposit WHICH YOU GET BACK WHEN YOU BRING THE PHONE BACK. Need to make that clear, you won't believe how many people go balistic when you say it's £25. It'll be a crumby old phone, but if you want it repaired, it's like it or lump it, simple as that.
lol i wasn't meaning to "shoot you" as you put it....and i dont go trapesing around for them.....they seem to have all been sold to me lol....and i always hear about people complaining
Posted by Daedalus85
Well, see no evil, hear no evil etc, thats my motto lol
Posted by jcwhite_uk
If the phone is within 30 days of purchase then they are obliged to replace the phone at your request if you can prove a fault with the phone caused by manufacturing fault. Afetr 30 days they are most likely to send the phone off for repair. You should take it back to the place that you purchased the phone. Most phone shops will give you a temporary phone to use while yours is away for repair, although its normally a rubbish phone.
Posted by w999ismine
On 2008-03-05 23:29:28, Daedalus85 wrote:
No you won't wait 2 months for it to be away, and no you won't pay £70 for it, at no point did I say any of that. It takes 7 to 14 days, and they will offer you a loan phone for a £25 deposit WHICH YOU GET BACK WHEN YOU BRING THE PHONE BACK. Need to make that clear, you won't believe how many people go balistic when you say it's £25. It'll be a crumby old phone, but if you want it repaired, it's like it or lump it, simple as that.
what i meant was the bill. there isnt anypoint paying if i dont make any calls with it, usauly it takes about 2 months to come back from se..for me anyway
but since they give a spare one then ill call them tommorrow or go to the store. thanks agian for all he help everyone.
Posted by daviep
o2 are usualy good with repairing phones,very quick to fix
Posted by A L 3 X
On 2008-03-06 00:14:54, Daedalus85 wrote:
Well, see no evil, hear no evil etc, thats my motto lol
whats that mean, im thick lol
Posted by Daedalus85
What I meant it, jokingly, if I don't hear about it I don't see it.
It's easier to understand if you know the saying. Look it up on Wiki
