Posted by Mr Miyagi
Looks like O2 have done it again with the amazing O2 web bolton options they are doing. Which you can either get foc on a tariff or get it for £7.50 a month. Unlimited internet usage, its not restricted to a fair usage policy like t mobile web n walk, or vodafone web option.
Looks like O2 is back where it belongs with data. and if you dont have a data option then unlimited browsing on a daily basis will not cost you more than a £1 similar to t mobile i believe.
They have got rid of the 200mb option on the old O2 web bolton for O2.
Even the tariffs are amazing, giving you unlimited texts, landline calls etc. as the name says it is unlimited, no subject to fair usage policy with that either.
Looks like O2 have knocked every other network out of place in the UK and will continue to do so with these plans. No wonder they best network in the UK and have the highest customer base in the UK.
and the broadband service has been rated number 1 by thinkbroadband
Posted by darrengf
I 2nd That
And also there were voted the no one for customer care too.
Which i have to agree with
Posted by jcwhite_uk
* Fair usage of 2000 minutes per month applies to O2 Calls Freedom and a 2000 text per month fair usage applies to O2 Text freedom.
Posted by Mr Miyagi
On 2008-02-01 19:47:26, jcwhite_uk wrote:
* Fair usage of 2000 minutes per month applies to O2 Calls Freedom and a 2000 text per month fair usage applies to O2 Text freedom.
that needs to be updated and changed on the website. call cust services they will advise you it is unlimited and no fair usage applies..
Posted by p900 lover
Im well happy i waited for this, i remember saying this in a thread (will try and find it)
Now i just need to go to o2 and get my w960
Posted by p900 lover
On 2008-01-23 18:38:09, p900 lover wrote:
Somethig like a o2 to o2 unlimited calls bolt on, not sure how true it is jsut heard it from a mate who works at o2. cant be 100%sure tho
Unlimited Web Bolt On will mean at best speed right? So if there is 3G i will get that speed?
Posted by 5nak3
Wait I have an o2 contract which has 600 minutes but i got this in Oct.
Does that mean i cannot use the new unlimited web bolt on despite the website claim of "if you have over 600mins one of the bolt ons are free" (or words to those effect) because i got my contract in Oct and am not a new customer?
Posted by fatreg
On 2008-02-01 19:26:46, Mr Miyagi wrote:
Even the tariffs are amazing, giving you unlimited texts, landline calls etc. as the name says it is unlimited, no subject to fair usage policy with that either.
that has to be propgranda... there is no way on Gods green earth they would offer unlimited and mean it... unlimited data could cost O2 1000s and 1000s of £s....
with a 3G phone, you can in theory download at 32K/s, thus giving you 112mb of data an hour, that caned 247 would equate to 79Gb of traffic.... O2 would never let that happen.... they after all have to pay for the data transfer...
as for texts.. we won't go there.... I could easily hook up a phone to my PC, create a gateway and post that online.. resulting in millions of texts a month.. again, O2 won't allow this....
or are there Ts and Cs involved? in which case, you wanna read them VERY carefully....
Posted by Mr Miyagi
@ fatreg the fair usage policy is replaced by the term "excessive usage policy" If O2 thinks you are way using too many sms or calls or data than the average person. They will call you to discuss the usage, they will not bar you or remove that service, but they will ask you to try and lower the usage down a little and if the customer repeats the same usage after the warning, O2 has the right to remove that option away from your account.
@p900 lover, unlimited usage at the best speed available in your area. so if your area has 3g coverage then at 3g speed, if your handset normally picks up edge then at the edge speed.
@5nak3 if you are on a 18 month contract, then you can simply ask to be switched to the updated tariff at the same price your own if its £35 a month or more your tariff then you can pick whatever free option you want, weather that is internet/sms or o2 to o2 calls or whatever. But you need to ask to be switched to the updated new priceplan to get this.
Posted by 5nak3
Lovely, tomorrow I'll be getting in contact with the nice people at o2 customer services and get me the unlimited data bolt on
If all goes to plan, o2 will have themselves an extremely happy customer...if not well, I'll blame Esato for my disappointment as if I hadn't been reading the posts I would have never known about it.
Posted by Mr Miyagi
On 2008-02-01 22:28:41, 5nak3 wrote:
Lovely, tomorrow I'll be getting in contact with the nice people at o2 customer services and get me the unlimited data bolt on
If all goes to plan, o2 will have themselves an extremely happy customer...if not well, I'll blame Esato for my disappointment as if I hadn't been reading the posts I would have never known about it.
as long as your an O2 direct customer and not one who has signed up via CPW and you asked to be placed onto the new 18 month tariff and get the free web bolton which will replace any longweekend or o2 to o2 or unlimited texts you might have on your plan.. Then it should be ok.
Posted by Greggy
All this unlimited data is ok. But they still have a 10minute download cut off when downloading files
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Posted by Mr Miyagi
what ten min cutting off time u talking about when downloading? I and everyone I know on o2 have never experienced that. And I download all the time
Posted by Miss UK
On 2008-02-01 19:32:04, darrengf wrote:
I 2nd That
And also there were voted the no one for customer care too.
Which i have to agree with
when was that then?
cos my worst experience with them was cancelling my contract!
Posted by Mr Miyagi
On 2008-02-02 00:04:57, Miss UK wrote:
On 2008-02-01 19:32:04, darrengf wrote:
I 2nd That
And also there were voted the no one for customer care too.
Which i have to agree with
Miss uk. Just because you had a bad experience with a retentions advisor does not mean all advisors are giving bad customer service. If that was the case why are 18 million customers still with o2. Having being the network with the highest customer base in the uk as well as having been voted best call centre in the uk last year which is the o2 Bury call centre. So please dont generlise all of o2 with a bad experience u had with one advisor
when was that then?
cos my worst experience with them was cancelling my contract!
Posted by Miss UK
ive also had bad feedback other stuff to.
there emails for instance, they don't respond to you if they know there in the wrong about somethng!
generally there pretty quick to respond but I really gotta admit there replys suck, if you read how many times people here have posted there replys of them it's as if they don't read what you have sent them!
I think there was one time they actually went out of there way for me when I messed myphone up, even then all she did give me was a Phone-Number lol..
How long have you used 02 for ?
Posted by Mr Miyagi
I have used a mixture of networks first was one to one who became t mobile for 4 years then orange then 3 then voda.now o2 o2 has been he far best for me so far. And as a o2 cust I get priority tickets for events at the o2 arena and they give me and everyone I know on o2 free 60 SMS on ur birthday etc. Its all good hehe
Posted by Miss UK
Well when you have been with 02 after say 10-11 years and taking into the fact I was with them when they came out with that Philips Digi U brick known as Cellnet back then, then you will say the samething as me
I never had any other network except them so
Posted by djtwistter
On 2008-02-02 00:36:00, Miss UK wrote:
Well when you have been with 02 after say 10-11 years and taking into the fact I was with them when they came out with that Philips Digi U brick known as Cellnet back then, then you will say the samething as me
I never had any other network except them so
i been with tmobile for about 9 years and last year my phone got lost ,when i was calling to bar the phone , i also was trying to cancel the contract and guess what they gave me a phone for free and it wasnt an upgrade or anything, that one of the reason i respect tmobile they take care of there loyal customers
Posted by 5nak3
well i rang o2 today regarding the new unlimited web bolt on they are doing. However i was told it is only available to new customers despite my contract being a 600min contract.
Although the lady i spoke to didn't seem to have much of a clue about things, i might try tomorrow and speak to someone more knolwedgeable.
Posted by Mr Miyagi
5nak3. It should be available to u too. Ask to speak to a manager.
Posted by Superluminova
quick question i finally got my data plan on contract in december, will mines now be change to be unlimited?
Posted by Mr Miyagi
superluminova you have to be trsnsferred onto the new tariffs introduced on 1st feb to have the unlimted data option added on. Either as a free Bolton that replaces any extra option u have on ur account now like long weekend calls etc or have it as a paid for bolton on ur tariff at 7.50 a mnth. They should change tariff in order to add the relevant data web bolton. If they dont n say its for new customers only ask for a team manager.
Posted by Miss UK
On 2008-02-02 01:10:17, djtwistter wrote:
On 2008-02-02 00:36:00, Miss UK wrote:
Well when you have been with 02 after say 10-11 years and taking into the fact I was with them when they came out with that Philips Digi U brick known as Cellnet back then, then you will say the samething as me
I never had any other network except them so
i been with tmobile for about 9 years and last year my phone got lost ,when i was calling to bar the phone , i also was trying to cancel the contract and guess what they gave me a phone for free and it wasnt an upgrade or anything, that one of the reason i respect tmobile they take care of there loyal customers
Thats very good service!
02 aren't bothered about loyal customers after all the years I was with them they didn't bend there back for me at retentions,
just got alot of stress trying to cancel and crap saying the E65 I wanted was a old handset now lol
the woman messed my pac code up too it didn't arrive after 48hrs I had to ring up for it, the guy didn't seem to happy with the woman but gave me my pac anyway..
maybe she got the sack cos she didn't try her hard to keep me winged onto the 02 service lol
btw I did tell the why I wanted to leave "I wanted a Change" simple
Posted by djtwistter
lol your funnni
Posted by Miss UK
Oh Thankyou
Posted by Seanyb2
Yes i am on O2 pay and go and i have my 500 free mins a month for 10 pounds top up free treats free credit every 3 months plus i use the unlimited data bolt on. I have never been happier with amy network before. Never have to wait on hold for customer services always get a solid signal and never a single dropped call. O2 are the best since Telefonica took over. Not sure though if pay and go is still 200 mega bytes or unlimited. I never go over that anyway.
Posted by Miss UK
02's data is abit Scary mary for me still
getting a £59.08p bill last year with them was a big shock lmao!
Posted by masseur
just found this thread after posting in the iphone discussion. I guess I never followed it much as O2 didn't interest me
but, since my iphone is limited to GPRS speeds on my t-mob sim I called o2 out of curiosity to see what sort of similar sim only with data they could do and I found out about this unlimited data deal for £7.50 with no fair use policy and a sim only (rolling monthly contract) for £15/month
so I've got one coming now and will be testing it out
Posted by haynesycop
I'm really happy with o2 right now, they seem to be back on track i've just had my iPhone tariff upgraded for free to 600 mins and 500 txt with unlimited data which is great my only gripe is that edge coverage isn't that great in my area and i often get the blue square without the "E" meaning it is using GPRS instead which is slower but other than that there great.
Posted by masseur
thats why I want to try it before commiting to the move from t-mob. Hopefully London should be well covered for EDGE and more hopefully around the rail line towards the South as that covers Croydon, M25, Redhill etc.
t-mob gave me my PAC code over the phone right away which surprised me so I'll just hang onto that until I'm sure
Posted by haynesycop
London should be fine for edge, i tend to just use wifi there are alot of unsecured networks round here. Oh something i meant to ask, the guy i'm seeing is on virgin and is always topping his phone up so i told him to go to o2 on the simplicity contract for £15 per month. Now is that online only, because i saw a poster in the o2 store in town, i always thought you had to do it online you see but if he can go in store that is better as he is hopeless, he ain't got his pac code yet either.
Posted by masseur
ok, I just had a 45 minute discussion with 2 O2 customer service people, and then their manager and this unlimited web bolt on is not actually unlimited
it is still only 200mb and all they have done is removed the fair use policy but they have replaced it with an excessive use policy
if you want a similar 3gb limit that web'n'walk offers you have to pay £30/month for what they call web max
I complained that none of this was relayed to me when I called to sign up, nor was it mentioned when I confirmed my deal on Saturday and gave my pac code, and also if you look at the O2 extras page and also their bolt on terms and conditions there is no mention of this 200mb limit or the excessive use policy.
Anyway, I was informed that the customer will be contacted and warned if they are using the web excessively BEFORE any excess charges are applied, although he couldn't tell me what the charges would be.
So I'll keep using it until I get that call and then I'll head back to t-mobile I guess
_________________
Unless I'm very much mistaken...
A-ZoTT
[ This Message was edited by: masseur on 2008-03-03 18:07 ]
Posted by Greggy
typical o2
This message was posted from a N73-1
Posted by p900 lover
Thats what happened to me, i did an upgrade on o2 for the w960 for which i chose the unlimited internet and the woman told me it was actually 200mb but if i went over they would first worn me before doing anything else.
Posted by Mr Miyagi
wait wait wait people
massauer wrong information you have been given. And I am surprised you got given that information by a team manager? If you don't mind me asking? Did that manager sound welsh or did he sound as if he was from yorkshire or scotland? lol.
let me clarify this
The 200MB limit was on the old web bolton at £7.50 a month.
No limit is on the web bolton apart from the excessive usage limit.
What this means is, that if you only use your handset to surf the internet only, and don't use it as a modem or skype calls etc, then you are fine, you can use as much as you want.
Excessive usage means that you can use as much as you want, and if O2 feels that you are using more than the average customer should, then they will call you and advise you of this. But they won't charge you since no limit is on the new web bolton.
If there was a limit it would state that in the small print, but unlimited is unlimited and the bolton is only subject to a excessive usage policy only.
and greggy: ask O2 for a pac code, if your really not happy with them. I think i have told you that before. Go to 3 they will welcome you with open arms.
_________________
In Okinawa, all Miyagi know two things: fish and karate
[ This Message was edited by: Mr Miyagi on 2008-03-03 21:43 ]
Posted by Seanyb2
I use the Unlimited Web Bolt On with my O2 pre pay number every month. Its great i use it quite heavily every day and i never seem to reach any limit. Its a very good service and i never have connection problems.
Posted by Greggy
ive been using 3 for a month. 2gb downloads per month for 60quid a year
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