Posted by Alpha Trion
Hi guys
I've been coming across a few rumours on the net on various blogs/forums etc saying Orange are about release new Data tariffs in feburary 2008.
Looking at the current state of Orange's Data and especially with T-mobile & O2 now offering 'unlimited' data for £7.50ish I just wondered how much truth was in this or whether anyone else has heard more?
Cheers
Posted by fatreg
they best had do!!
I pay £10 for 30mb and frankly it sucks..
Just spoken to premier and they are denying anything to do with it.. (typical)
roll on feb!
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[ This Message was edited by: fatreg on 2008-01-16 18:15 ]
Posted by Alpha Trion
Hi Reg
...sorry premier? could you explain more please?
Posted by fatreg
Orane Premier is a service that you can either get invited to for free or you can pay £10 a month for it....
lets you speak to English people only, and that's about the only benefit I've found.. luckily I got invited to it!!
Spoken to an Orange retail employee and they know nothing about it.... can only assume that it will be mid-late feb...
Posted by darrengf
Orange are in talks at the moment to update there new data Tarrifs. Anouncements were due in Feb (No confirmed date though)
Orange are also in talks at present in changing all the Voice Tarrifs, as rival networks are leaving them behind.
Any way a little more info if you want to stay with Orange:
Data Protection
In 2007 Orange was found to be in breach of the Data Protection Act by the Information Commissioner's Office (UK) (ICO) after complaints from customers about the use of their personal information[3][4].
The company was also criticised in the press for its handling of personal data, following complaints of Orange customer data being used by independent mobile sales companies in the practice of slamming. Orange denied any involvement[5].
Image in the United Kingdom:
In the UK, Orange has come under pressure from customers to improve its customer service department as a result of many reports of poor existing customer services and expensive mobile contract upgrades compared to previous years, other mobile phone networks and Orange's deals for new customers. The deteriorating customer service and increased customer dissatisfaction has coincided with the takeover by France Telecom and the departure of Hans Snook as CEO of the company.
In response, an advertising campaign was run to reinforce the company's commitment to customer service, although many existing customers are still not convinced, which has led to many moving to other mobile phone service networks. According to UK Mobile Market Statistics 2006 published by the Wireless World Forum, Orange has now fallen to fourth place behind O2, Vodafone, and T-Mobile in UK market share. Campaigns have also been run to advertise the new 3G service, featuring well-known faces such as Elton John and Stephen Fry. Jane Copeland has been one of the voices of Orange since the company's early years.
Info is from http://en.wikipedia.org/wiki/Orange_uk
And this i why i left orange, Poor Customer care, Poor Plans, Branding on the phonesome of the shop staff to this date are still rude and no to animals !!
But i still keep my ear to the ground
[ This Message was edited by: darrengf on 2008-01-16 22:59 ]
Posted by fatreg
yeah as wiki....
Where's Hans?
It was all ok when he was in charge!
I just get my Orange phones from CPW now... sim free! heh
Posted by darrengf
Yep, it was a different story with Hans.
Once a Unique, pioneering network.
Now they offer nothing at all.
The freinds that i have left now on orange get theres sim free from CPW.
One of my frirends will cancel his orange contract on monday. He bought a iphone and loves it.
Posted by Alpha Trion
Cheers guys
Orange premier huh so i just sit back & wait for them to ask me onboard
but isn't this just the 'dedicated customer service' you go on with a 'panther' contract?
Anyway I didn't realise they were also looking at thier call plans as well, that can only be a good thing.
To be honest with my 3 magic numbers so far, & plenty of additional minutes & texts to keep me happy, data was the only thing that's letting me down at the moment. The only good thing is with the other networks all offering good data packages/bolt-ons etc this at least gives me a good bartering chip when its time to upgrade.
Other than that its as you say, just wait to late February for any news!
Posted by Alpha Trion
Hi all
Just been flicking through the february issue of Orange's high st brochure, & right at the back in the small print (pages 35-38) there seems to be some interesting stuff.......
'Unlimited bundles'
'Sim only'
'Pay monthly magic numbers'
'Buyback''Mobile & broadband offer'
'Orange world daily access -PAYG'
'Orange world daily access -PAYM' &
'Orange world off-peak access -PAYG'
ALL the above T&C's although started at different dates ALL say they are valid/available untill 29th february 2008.
Now I may be reading into this too much but do you reckon Orange are finally about to update thier data tariffs? thier animal tariffs? or maybe both?
Posted by Seanyb2
In the great early years i always swore by no other network but Orange. The only good thing now is there coverage and call quailty is still the best. I am happy with my 500 Favorite Place mins on O2 pay and go and unlimited data. If Orange did all that i would go back to them cos all my family are with Orange. Their current pre pay tariff offers nothing to beat the competition. Its a shame though im sure Orange will get things back to the way they were.
Posted by fatreg
^^ top up by £30 and get free unlimited texts...
Posted by Starfury
I had a chat with retentions last night and the guy indicated that on Panther packages where you get the unlimited option they will be adding unlimited data as one of them (which would actually be unlimited as long as you didnt take the piss - like O2's current data bolt-on for £35+ 18 monthers). He did say it would be 2 - 3 months maybe even as long as June before they would be released.
Anyone got any ties at Orange that could chase this up as I am out of contract now and seriously considering jumping ship to O2.
Posted by whentheleveebreaks
Jumping ship to o2 was the best thing i ever did. Halved my phone bill and get twice as much minutes and texts and unlimited data
Posted by Dogmann
@Fatreg
Hans Snook left and joined CPW when he was in charge it was a customer service focused company and it has been down hill ever since. Remember how Orange used to win the JD Powers award every year? no idea when the last won it though, shame as i used to be with Orange from the start and connected literally thousands of phones to thier Network also used to get on really well with their Mobile Data guys.
I never really got why Hutchinson sold it only to come back with 3 a few years later. i mean it's not like they needed the money at the time and all that hard work making it the best all went to waste. Orange in thier day where untouchable and where the first to introduce per second billing to, actually a lot of the things we have today where first brought to market by Orange. They really where a truly innovative company with the best Customer Service by far what they know call Premier used to be basic customer Services back in the day.
Marc
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[ This Message was edited by: Dogmann on 2008-02-24 08:33 ]
Posted by fatreg
Oh I know Marc, having worked for them for 6 years from 2001-2007, I saw the decline of Orange and it's been a fairly rapid transition, as you say, it's due to Orange that a lot of things are taken for granted these days, per second billing, HSCSD, no lifetime on pay and you go top up and other such wonderful things.
It really needs for another Hans kind of character to turn up, Sanjiv and Orange just aren't performing as well as they can do, as denoted by JD power awards, If i remember correctly, 2002 was the last time Orange won it, they now seem happy enough to finish 3rd....as you say the CS is awful now, I luckily only ever speak to premier or executive, but even premier aren't always as good as CS used to be, I've had lots of missed call backs, billing issues and answers and outcomes that I'm really not happy with, but i live in hope that someday soon they will turn things around and progress to a better CS, I understand they are concentrating on convergence at the moment, what with Orange broadband and Orange Unique phone, but they appear to have lost sight on the normal phone side of things.
Still no new data tariffs though!!
Posted by thomas93
Worst still, that new voice.
Posted by fatreg
oh, she is a proper pikey! god knows where they got her from!
Luckily I only hear, welcome to Orange!
Posted by thomas93
She tried putting a curse on me once for not topping up
Custome sevice is bad and you have to PAY. As if it weren't already expensive/ Voicemail is a joke too.
Posted by Starfury
Well they have added 250Mb data bundle for free onto 18month+ contracts on the Panther tariff. Be interesting to see if I can completely use the features of my Tytn on it.
Posted by fatreg
^^ that's one of the "unlimited" bundles you can add, it's not free on all panther tariffs unless you want that as your benefit..
Posted by Sony α
Haha,
The new lady is called 'Ruth' - replacing 'Jane' - because she sounded too Business Like, and Orange (Thats France Telecom to the initiated) want a voice that sounded 'hip'.
Bring back Hutch, I say, although Share Prices for Orange are at an all time high - Hans Snook really was Mr. Orange...