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Frustrated.close to smashing up phone and computer!


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Posted by rich-cwmbran
Hello all.
Just recently, my K850 got sent away to SE because I was having problems with the software on it. It's come back, and it's not completely right, but it's better. Ever since it came back, I've not been able to connect to my computer. I uninstalled all the software that I installed with my old phone (K800), and tried to reinstall and reconnect my phone.
This is where my problems started. Windows XP does not even pop up to say that I've plugged in new hardware. The SE software that came with my K850 doesn't let me connect to the phone, it says it can't find it. I've tried reinstalling my USB drivers, getting rid of all SE software and starting from scratch, but to no avail. I am really at the end of my rope!!!!! Before my phone was sent away to SE, it connected quite cheerfully, and I was able to do all the stuff that the software supports. Now I can do nothing.
Here's the really frustrating bit..........SEUS recognises that my phone is plugged in, and lets me update it, so clearly the computer must have a slight inkling it's there, coz if it didn't, it wouldn't let me do that, right?? I'm thinking it's a Windows problem, but I'm stumped, and am getting very very very frustrated. Help anyone??



Posted by goldenface
When you connect your phone to the cable and PC, does the USB mode menu appear on the K850i? i.e Phone Mode, Mass Storage etc

Posted by opexblue
Have you try to reboot your computer..?

Posted by rich-cwmbran
Goldenface.....Yes, it does.
Opexblue........Yes, several times.
Many thanks for your speedy as fap reply.

Posted by rich-cwmbran
Just as an extra point, Hardware manager doesn't show my phone in there, either. the "Add New Hardware" wizard comes up dry, too. Also, my stepdad (a bit more computer savvy than me) suggested that maybe the pootah was trying to assign the wrong drive letter to my phone, but that isn't the case either. I know it's not a USB problem, my I-pod works fine in any port, and I get exactly the same problem with my phone whichever slot I shove it into.

Posted by opexblue
Well, AFAIK PC have more than one USB port. Try another port, at the front or backside of your PC.

Posted by rich-cwmbran
Yeah, I did that, too. Nothing. I also tried the digital camera in a USB slot, and the machine, and XP pops up, and asks me what I want to do with it. Still nothing with my poxy phone.

Posted by goldenface
Or you can try connecting with a BT dongle if you have one handy.

I find mine connects after about 10 - 15 seconds but sometimes I have to run the wizard to get it going.

Posted by rich-cwmbran
A BT Dongle?? Would I be likely to have one of those lying about?? Assuming you only have one if you are a BT user, no I wouldnt, I use Virgin, for my sins. I thought the problem might lie with my old dongle, the one I had for the K800, so I binned it, and used the one that came in the box with my 850, but nothing, still.

Posted by burmistrz
BT means Bluetooth

Posted by ben0667
ive had a similar problem before with some hardware,
it turned out the software for the hardware was using say for example comm port1, when xp was using comm port 2, with the phone plugged in check to see if it appears in the hardware manager anywhere if it does check what port number its using and then check that in se software it is using the same port number, im not totally sure if you can as im not at a pc at the moment so cant see for myself.
hardware manager is located in system information its one of the tabs in the window that appears, sorry if you know that but wasnt sure, goodluck

Posted by rich-cwmbran
Managed to fianlly shed some light on my problem. It looks like the USB ports are dead. If I plug my I-pod into a USB, it starts charging, but it doesn't show in I-tunes, or in XP. So that tells me that there's power to the USB ports, but that's it. Because I have a Compaq, there's a built in "System Recovery Console". I've run that, it's recovered all the system files to an "as built" condition. But the USB ports still don't want to know. So I now know exactly what the problem is, but I'm nowhere nearer to fixing it. I've tried "System Restore", I've tried the aforementioned Compaq "System Recovery Console", but still nothing. I think I need a real computer expert. Any takers??
Thanks, Rich.

Posted by goldenface
Our resident genius Cycovision in his PC Help Thread will answer your questions for the small price of a can of fosters through the post.



Posted by makbil
Try to plug in a flash disk (USB disk) and see if you can read/write to it, Windows XP has the drivers built-in. If you can than your USB ports work OK.
When installing SE drivers, make sure your phone is not connected. You should connect after the SW is installed.
It's unlikely that all the USB ports have gone south at the same time.

Posted by technical-expert
i have the same problem,i connect the w810 to my pc,it update via seus, but there's no safely remove hardware.or it doesn't say hardware found.For now im stuck with transferring with blue tooth and memory card reader.Pls help me too

Posted by makbil
@itouch, the update program and SEUS use their own drivers so it is normal that you don't have a "remove safely" option for that.
I had a similar problem with my P990. In my case I solved it by installing sw from the supplied CD first, then installing the newer sw from SE web site on top of it. Apparently some modules may be missing on downloaded sw.
Then again, P990 uses Symbian drivers so this may not apply to your case.

Posted by technical-expert
@makbil

I connect the phone
Nothing happens(windows doesnt say xxx is connected,Nor safely remove )
No new drive icons on my computer.
There's sonyericsson folder in my computer(u get when install pc suite).if i click on it i can browse the files on my phone.But then i cant remove it safely too.
I guess the problem is with windows.
But with same windows w800 signed usb drivers worked like charm.
unable to figure out the problem -lost the hope.

Posted by makbil
After connecting your phone, right click "My Computer" -> Properties -> Hardware -> Device Manager....
Do you see under the USB or Ports sections any SE devices or ports? If you do, uninstall them and search for new devices, this should reinstall the necessary drivers. If you encounter an error, do this routine again.
If you don't see any SE related devices, disconnect and restart your phone then search for new devices.
You can also just try to plugin the phone to another PC' USB to see if it is recognized.
Is there an option on your phone asking how to connect? (File mode or phone mode). Seems like you are connecting in phone mode so it is normal that the normal USB drivers are not active.

[ This Message was edited by: makbil on 2008-01-14 11:51 ]

Posted by None2One
I live in India and have recently purchased a SE P1i and am still getting used to the various features. I have been facing issues with connecting the phone to my PC. I have a Windows 200 Pro SP 4 in office which cannot be changed. The PC just does not recognize the phone. I have downloaded the latest PC Suite from SE website. My USB ports are not dead, they (and windows) do recognize a 2 GB flash drive in all the ports

Any suggestions to get the sync and file transfer modes working for me?

PS: it works fine on an XP machine.


Also, I was looking for information on how to connect the phone to a Wi Fi hot spot. Is there any write up or procedure on that?




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