Posted by Miss UK
Couldn't find a answer to this via the search,
anyways just to get tings cleared up..
@ All Please advise me on this ...are Handsets fully guaranteed whilst your in a 18 month contract with the provider reason im asking this is because handsets normally have a warranty of a year
if my handset messes up after 12 months into my contract am I still obliged to take it into a Vodafone store for them to send it of for a repair or whatever they do to emm?
Please fireway
Posted by Twometre
Frankly speaking I honest dont know bt I think: If it a contract like that the warranty must be spread over that period. However it can still be eighteen months and the warranty may depend on the the service you are being given. Lets say maybe it last for the normal twelve months. To conclude I think it may depend.
Posted by fatevdestiny
Dont think the network would cover the repair
Think that would go down to the insurance on the phone
Posted by Twometre
Posted by fatevdestiny
On 2007-11-30 03:52:07, comfort mdu wrote:
Whats so funny? Did I say something?
lol read over my post there to make sure a never made a bad mistake on it
Posted by Twometre
[quote]
On 2007-11-30 04:09:42, fatevdestiny wrote:
!-- BBCode Quote Start -->
On 2007-11-30 03:52:07, comfort mdu wrote:
Whats so funny? Did I say something?
lol read over my post there to make sure a never made a bad mistake on it
Not at all but its ro funny that we missed the smallest thing called insurance. Or shall I say
?
_________________
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[ This Message was edited by: comfort mdu on 2007-11-30 04:30 ]
Posted by Raja
I was under the impression (though I could be completely wrong!) that electronic goods and mobile phones were covered by the TWO year warranty in the EU.
EDIT:
Just checked SE website (UK) and downloaded a pdf document that states their phones are covered by a TWO year warranty.
Don't know the policy for Samsung/Nokia/Motorola etc... Check yourself.
[ This Message was edited by: Raja on 2007-11-30 08:29 ]
Posted by >500
the warranty is usually only the manufacturers warranty. in most cases, thats 12months. thats how it is here. then you can go through insurance.
Posted by Raja
My message only applies to EU. Other parts of the world may only carry a ONE year warranty.
Please check your local region/continent.
Posted by Twometre
Two years could be much better as opposed to one. I bmught my motorola from one indian dealer here in February this year. It had problems in May and he said he gives one month warranty.
I said What? Yes one month, he said. My response was simple as I said "well sir see you in court."
Posted by Miss UK
So after the 12 months the phone is basically not within the warranty,
Vodafone wont let you upgrade so what happens if the phone breaks
Posted by Raja
On 2007-11-30 19:26:03, miss uk wrote:
So after the 12 months the phone is basically not within the warranty,
Vodafone wont let you upgrade so what happens if the phone breaks
No. IF the phone is supplied or ordered from a UK dealer (i.e Vodafone UK), the phone is covered by a TWO year warranty.
If the phone malfunctions after the initial 12 months, you are still covered by the manufacturers warranty.
Posted by Miss UK
Oh I see..
So if it breaks after 12 moths Vodafone will send it to Nokia and have them look at it instead of the Vodafone repair centre
Posted by fatreg
Any Nokia made after June 2005 is covered by a 24 month warranty...
any other manufacturer is only 12 months...
Posted by Mr Miyagi
If your on a 18 month or 24 month contract, with O2, then the warrenty is as long as your contract length.
Posted by fatreg
On 2007-12-01 11:50:38, Mr Miyagi wrote:
If your on a 18 month or 24 month contract, with O2, then the warrenty is as long as your contract length.
Do they offer a phone swap service?
IE, my 16 month old K800 has stopped vibrating, I phone you up and say so, what happens? you send me a "new" K800 or take mine away for repair?
Posted by Mr Miyagi
@ reg:
if they sent the handset to you as in O2, and you did not pick up the handset at the store, they will ask you to send the handset to them, and they will send out the same handset but it will be a refurb, this is done after the 1st 28 days of having the contract, within 1st 28 days its a straight brand new replacement swap.
Posted by fatreg
ah yeah! that makes sense, European long distance selling laws state that, but they only have to do it for 6 months..
Posted by Miss UK
On 2007-12-01 11:50:38, Mr Miyagi wrote:
If your on a 18 month or 24 month contract, with O2, then the warrenty is as long as your contract length.
Im hoping it applies to vodafone aswell
there seems to be some gapping reception btw the Shops and Online with Vodafone, wherea's with 02 the process is simple