Posted by tk338
I added an O2 browsing bolt-on that started the start of this month, for 200mb, I have not exceeded it and yet O2 have charged me £80 for Wap usage... please tell me thisis a mistake?
Tk338
Posted by Mr Miyagi
unless people on this forum have access to your o2 account and can check your billing data, then you will find an answer to this question here, otherwise you are best calling o2 to find out why you have been charged.
Posted by tk338
What number is the o2 pay monthlys customer phone number, i cant find it on their website... Thx in advance.
Posted by fatevdestiny
You can either call 202 free from your mobile or you can call 0870 241 0202 from a landline
Hope you get it sorted mate
P.s They dont close till 9 tonight
Posted by KCC4
On 2007-11-28 21:06:47, fatevdestiny wrote:
You can either call 202 free from your mobile or you can call 0870 241 0202 from a landline
Hope you get it sorted mate
P.s They dont close till 9 tonight
Thats 2202 btw. But i know how to get to speak to cust. service fror free....
make sure u pm me....
Posted by fatevdestiny
On 2007-11-28 21:10:55, KCC4 wrote:
On 2007-11-28 21:06:47, fatevdestiny wrote:
You can either call 202 free from your mobile or you can call 0870 241 0202 from a landline
Hope you get it sorted mate
P.s They dont close till 9 tonight
Thats 2202 btw. But i know how to get to speak to cust. service fror free....
make sure u pm me....
Nah mate is 202. I have my monthly bill in front of me thats what am reading it from. And its free calling that number from your mobile
Posted by tk338
I sent an email last night to them... it all ok, they added the bolt on, but due to a system error removed it the next day. So they've refunded me, not showing on my bill yet though, but thank you everyone for your help =D. Its a big relief to find the bill isnt £232.
Posted by fatevdestiny
Lol a bill of £232 aint that high
I can easily do £300+ in a month lol
Need to calm down a bit though
Posted by tk338
£300!?!? What do you use???
Posted by fatevdestiny
I txt a hell of a lot! Thats a 1000 txt bolt on ma bill aswell
Posted by Cycovision
How much do O2 charge per sms after your 1000 limit then?!?!?!?
Are you a low-tech professional spammer or something?
Posted by fatevdestiny
Lol I get 500 txts with my contract and 1000 with my bolt on
Its 12p a txt after that lol
I have been cutting back though. Was only £139 this month which is pretty amazing for me
Posted by KCC4
On 2007-11-28 21:13:22, fatevdestiny wrote:
On 2007-11-28 21:10:55, KCC4 wrote:
On 2007-11-28 21:06:47, fatevdestiny wrote:
You can either call 202 free from your mobile or you can call 0870 241 0202 from a landline
Hope you get it sorted mate
P.s They dont close till 9 tonight
Thats 2202 btw. But i know how to get to speak to cust. service fror free....
make sure u pm me....
Nah mate is 202. I have my monthly bill in front of me thats what am reading it from. And its free calling that number from your mobile
2202 for pay as you go...
Posted by fatevdestiny
On 2007-11-28 21:03:59, tk338 wrote:
What number is the o2 pay monthlys customer phone number, i cant find it on their website... Thx in advance.
Yip might be mate but he was looking for pay monthly number
He got it sorted anyway so all good
Posted by tk338
The newer o2 contracts over £30 give you unlimited texts, fair usage policy of 2000 txts, maybe worth upgrading. I get 600 mins, unlimited txts and 200 mb of wap for £42.50 a month, except i use more mins than that and regularly go over. Thx again for your help, i called 202 btw and that seemed to work =D
Posted by fatevdestiny
Well am only 6 months into my upgrade and its a 18 month contract
Do you think al be able to change the tariff at all?
No probs mate
Posted by Miss UK
Phone them up and ask them.
When I was with them 6 months down the line into my 12month contract they would swap my tariff but it might be different if your a 18mth user
btw atleast you didn't have to pay for that HIGH GPRS rate back there
Posted by fatevdestiny
Just on the phone to them just now to see if a can change ma tariff
Here's hoping
Posted by Miss UK
What did they say?
Someone from Vodafone keeps trying to get a hold of me do they do Courtesy calls? it can't be important as they don't leave a message
Posted by fatevdestiny
They said that they cannot do nothing about it until the 9th month. So will have to call back about Feb/March.
The guy did say however that he would add 100 mins onto my tariff but I told him no. Already get 1200 mins a month and barely use the 200 mins so not even worth ma while
Posted by Miss UK
Oh well that suxx ..
Vodafone let you change your plan online I think
Posted by fatevdestiny
Yeh it does
That sounds like a good idea. Never really thought about changing networks tbh but maybe its time to do so once ma contract expires lol
Posted by Miss UK
have you been a customer of 02 for a while then?
I left 02 on the 19th Nov and went on Vodafone,
was a customer of 02 for 8 years to long,
after my £26.56p data charges thats was enuff for me to leave
I prefer Vodafone over 02, 02 are very primative compared to them
Posted by fatevdestiny
Been with o2 for about 4 years
They have been not too bad a suppose but maybe its time for a change
Hmm
Posted by imazz
In what way is O2 more primitive than Vodafone?
I heard Vodafone seriously mess with the handsets and their online billing hasn't worked in ages.
Posted by Miss UK
When you decide you wanna change then word of warning don't let them bully you about, they stressed me out something chronic when I called the Retentions line
I was surprised to find Vodafone have 1471 / *#147#
and you can check your balance by keying in a code,
you can also check it thru Voda live aswell
lots of people moan that there GPRS costs alot but for me it works out better £1 gets you 15MB a day use it whenever
Vodalives homepage is free too and to check your account over GPRS,
Great network im glad ive moved!
Posted by fatevdestiny
I dont use the internet on my phone at all so that wouldnt bother me
I mainly use my phone for listening to music while on the go and txting. I only have a W200i just now which am very happy with so maybe the o2 simplicity would be the better deal for me to move to
Posted by Miss UK
Simplicity ain't that bad but before you make up your mind,
Do a shop about cos you might find something pretty good if your just sending text messages
Posted by fatevdestiny
Quite alot of my mates are with orange and they do unlimited txts which is really good but dont really like orange as a network.
I'm sure there will be something out there to keep me sweet
Posted by Miss UK
Ive never used 0range so I can't really say nothing about them lol
just shop around and see whats the best plan for you at the time