Posted by mervingiblet
I dont think anyone's mentioned this yet....
Noticed it today... I have 3 specks of dust under the glass cover of the camera lens of my K850i.
It doesnt show up when you take pics but it's only a matter of time before I get more dust.....
Posted by PeterKay
Nooooooooooooooooooooooooooooooo!
Thats not good...
1st i've heard of it though.
Posted by gola
definitely not good.,.is it possible for you to easily disassemble it and clean it?
Posted by PeterKay
On 2007-10-18 15:50:39, gola wrote:
definitely not good.,.is it possible for you to easily disassemble it and clean it?
nah! take it back. It's early days yet!!
Posted by JC08
Geez, i dont hope this is a problem that gets worse!!!
Posted by indup
my friends has 3 specs under his outer glass lens cover as well but they are so far to the right that they dont come in view of the camera lens.
[ This Message was edited by: indup on 2007-10-18 15:46 ]
Posted by DarkKrypt
return it
"I have 3 specks of dust under the glass cover of the camera lens of my K850i."
seems like the glass cover is got a gap somewhere and isnt firmly in..
and/if you want you can use the air compression cans for pcs to try and blow out the air..if you spot that tiny little gap
thanks >500
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[ This Message was edited by: DarkKrypt on 2007-10-18 15:49 ]
[ This Message was edited by: laffen on 2007-10-20 19:54 ]
Posted by Exodemia
I have the same issue :s
Posted by indup
ok get this,
my friend who i mentioned above phoned sony ericsson support and they said to change the phone for another one from where he purchased it. so yesterday he went to the cpw and they said theyll change it this time but if the same issue happens again with the new phone they wont change it a second time. so when they gave him the new phone he checked in store and it was perfect with no dust specs. he has just phoned me this morning to say hes picked the phone up this morning and there is a dust spec on the inside of the glass cover. where it has come from god only knows.
i have just checked mine now and yes there is a dust spec on the inside of the glass cover that wasnt there before and i have no idea how or when it got there.
with regards to my friends situation is cpw under obligation to change it for a second time or not because my friend says the sales person was adamant that they wouldnt change it again?
i think there is definitely a problem here with this phone.
Posted by rockerZ
It's really a shame , that people pay alot of money to get a good product and now this is what SE do !
Posted by gola
On 2007-10-18 16:37:07, PeterKay wrote:
On 2007-10-18 15:50:39, gola wrote:
definitely not good.,.is it possible for you to easily disassemble it and clean it?
nah! take it back. It's early days yet!!
Posted by Tsepz_GP
This is not good for SE's Flagship CyberShot, nearly every time ive logged on to Esato this week ive read lots of problems with K850, its starting to remind me of when the K800 came out and everytime i logged in here there was a topic or post about someones K800 dying.
Anyway hopefully SE sort this dust thing out, was it realy necessary to have a glass/plastic unremovable back with the camera behind it? SE should have kept the same kind of camera back as K810 IMO.
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[ This Message was edited by: GUCCI.011 on 2007-10-20 13:50 ]
Posted by indup
On 2007-10-20 13:42:59, indup wrote:
with regards to my friends situation is cpw under obligation to change it for a second time or not because my friend says the sales person was adamant that they wouldnt change it again?
can anyone help here, is my friend in his rights to demand another one from cpw?
Posted by Eva-m00
Mate, it's a bit of dust. It's not the end of the world!
Posted by Tsepz_GP
Lol,yes its a bit of dust right NOW but what about 6months down the line and then in a years time how will it be THEN
Posted by indup
On 2007-10-20 15:51:28, Eva-m00 wrote:
Mate, it's a bit of dust. It's not the end of the world!
yes its a bit of dust,but:
1: according to se themselves it is a fault.
2: inside of the camera lens is the last place you want it.
3: if 1 can get in then god only knows how many can get in.
Posted by jakontil
awww thats bad, returning it will only halt the dust from coming back!
Posted by lovewalrus
in relation to the CPW senario, as it is fault, yes you are entitled to a replacement as far as the sales of good act in concerned0 however, if it's a potential fault that has no detriment to the general and everyday use of the phone, i think it's border line! as it's the 2nd phone he's had with same prob, there should be no reason why they won't swap it! then again, this is CPW, and unlessit's a sale there not interested-rather save stock for new connections and protecting there bonuses/commission!
This message was posted from a WAP device
Posted by Supa_Fly
I think that SE should begin "Bonding" the LCD screen to the outter "glass" in a vacuum tight enclosure, then SEAL it so that NO dust gets under the screen. I'm sure sure if this case is seperable without damage looking at the K850.
Whats seems more of an issue is its bottom open design looks like it BECONS DUST particles under the screen.
Posted by indup
On 2007-10-20 19:28:17, lovewalrus wrote:
in relation to the CPW senario, as it is fault, yes you are entitled to a replacement as far as the sales of good act in concerned0 however, if it's a potential fault that has no detriment to the general and everyday use of the phone, i think it's border line!
This message was posted from a WAP device
so do we all agree having dust particles in the camea lens part of the phone is detrimental to the general and everyday use of a camera phone?
by the way ive now got 3 specs on MY phone.
Posted by BobaFett
imo if its a manufacturing failure, se should replace it as often as it happens that the cam gets dusty. se is so proud of the k850, 99% of ppl buy it cos of the cam, so they shouldnt say, i replace it once and thats it. if they made shit, then recall the fone and relaunch it. maybe some series arent made well, so some dont have this dust bug...
Posted by Sobo
i think i will wait for the phone,got a lot of bugs on him.
Posted by indup
On 2007-10-20 23:20:16, BobaFett wrote:
imo if its a manufacturing failure, se should replace it as often as it happens that the cam gets dusty. se is so proud of the k850, 99% of ppl buy it cos of the cam, so they shouldnt say, i replace it once and thats it. if they made shit, then recall the fone and relaunch it. maybe some series arent made well, so some dont have this dust bug...
to be fair the problem isnt with se, it was the cpw who said they wouldnt change it for a second time.
Posted by Dogmann
@indup
Personally i wouldn't accept that, it's a camera phone, dust shouldn't be getting in it's not your fault and you are entitled to a phone that doesn't have this problem as of course it will be detrimental to it's function. It's not going to get better only worse if this has happened so quickly what happens in a couple of months of dust build up.
Marc
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[ This Message was edited by: Dogmann on 2007-10-20 22:45 ]
Posted by S4k1s
The funny part is that the glass is there to prevent dust LOOOOL
Dude u have the right to take it back, they can not say no. Stand tall and you will get your right.
(Here in sweden if u get same fault 3 times within 2 years you can get your money back instead of a replacement phone (<-- just an example) so it is 100% BS if they say you won't even get a replacement phone when you are under warranty, LOL @ the suckers over at CPW)
Posted by BobaFett
do se used a developed cam lense protection as in k800 or k810 or the same? did anybody recognized the same bug in the above mentioned models too?
Posted by marinedisco
On 2007-10-20 13:42:59, indup wrote:
my friend who i mentioned above phoned sony ericsson support and they said to change the phone for another one from where he purchased it.
Has anyone else got a response from se about this?
This seems like a "big defect" to me....
Posted by indup
i changed my handset yesterday because of the dust spec problem and i spent about half an hour in the cpw and had to look at three handsets until i found one that i was satisfied with. the lady who served me basically didnt want to exchange it and tried her best to convince me that even though i had bought the phone on the 12th that i was outside the 14 day exchange period,(go figure that one out?). after that failed she tried to say that the dust problem wasnt something for which they would exchange. i said se themselves told me its a fault and it needs changing. so she then gets on the phone to cpw engineers department in the hope that they would say it isnt a fault and she can refuse to exchange it but you should have seen the look on her face when the engineer on the other end of the phone said yes it is a fault,(priceless). so at the end of the day i came away with a handset i was happy with.
just checked the handset now and yes there is a dust spec slap bang in the middle of the inside glass cover.
Posted by SE_Mark
How can SE not know this is a problem before shipping it..I mean it's the friggin lense cover for the camera, do a couple of tests to see if dust can get in for crying out loud.
This is enough for me to not buy the phone, if dust gets in that fast for people, imagine what its gonna look like in say 6 months or so...yikes.
[ This Message was edited by: SE_Mark on 2007-10-22 12:32 ]
Posted by BobaFett
imo they know, the new fones ahve bugs, but they launch, cos of biz imo, they dont wanna stay there and say : sorry 1 month delay cos of this and this... just look at the many fw bugs, what new fones have ( others barnds too ) even they launch the fone and after 2 weeks the new fw is aout... the market is hungry after new devices, next to it, they dont test their phones properly imo
Posted by aldrinus
for a guy like me who puts premium on the camera part of the phone, this "dust" seems like bad news... hope SE people clears this once and for all so that everybody would be enlightened
i still love SE phones!
Posted by indup
On 2007-10-22 13:26:13, indup wrote:
just checked the handset now and yes there is a dust spec slap bang in the middle of the inside glass cover.
just checked now and the spec isnt there anymore. should i still change the phone or not?
Posted by A L 3 X
well if the dust was there once there is a chance it will be there again....if it bothers you that much then replace it.....but surely if it comes and goes it will be easy to blow out?
maybe try opening the battery "hinge" and blowing upwards towards cam lense when there is no battery in.....maybe this will solve any dust probs?
Posted by plankgatan
how many k850 is it around the world (for the moment)...100000, 500000, 1000000 ??....i dont know, but i know its many. and i think most of this "1000000" k850-owners havnt got dust under their screens.
the only person ive read who got dust under the screen is one guy here on Esato...there is maybe 40-50 k850-owners here on Esato....so the chance to get dust under the screen, seems very small.
see you
Posted by Dogmann
@plankgatan
Well maybe you should read again as it is not just one person and really you think a million K850's have been bought already? how many are like yours bug free i wonder? or are you going to say that's just one person as well? Just look around the Forum at how many people have a problems with their K850's and how many threads there are on the different problems.
Marc
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[ This Message was edited by: Dogmann on 2007-10-23 00:57 ]
Posted by mongoose3800
Even one spec of dust under the lens cover can affect an image. Especially with flash photography. If one bit of dust gets under the cover in matter of weeks/days imagine how bad it will be in couple of months - especially if you carry the phone in your pocket. Consider dust getting under the screen cover - it's the same effect, one day you notice a spec here and there and then next thing you know there is dust everywhere. It would seem to me that there must be some flex in the back cover and plenty of openings for dust to find it's way in. Therefore, a simple foam seal around the camera lens is not going to stop dust finding it's way to the lens. It will be interesting to see if this becomes a real problem.
I still don't understand why SE went with an exposed glass either. It's already at risk of scratches and grease accumulation. It only stands to reason that the cover will eventually scratch as it will need to be cleaned often. Poor design consideration.
Posted by mib1800
having the lens cover inside the glass protector is plain stupid design in the first place.
Posted by Leks
I've got lot of dust between the lens cover and the plastic glass
Posted by mongoose3800
You know I feel really sorry for you guys who have gone out and bought the K850. So many faults have been reported, questionable image quality, but I think this issue of dust is unforgable. And, do you know what is funny - there are actually pictures of dust on the lens in the first reivews. Have a look at http://www.mobile-review.com/review/sonyericsson-k850-en.shtml. The Picture below (from mobile-review.com) appears to show dust under the lens. I think it does anyway because if you actually look closely at most of the other pictures you'll see the spec of dust in the same spot as well as the nice crack that developed in the back of the phone.
Posted by jakontil
that's bad. i think i'd skip K850 this time
Posted by marinedisco
I think they will fix this soon, if they have not done so already on the assembly line. If they don't, this it could cost them more then repairing the faulty joy sticks on previous models.
I will still buy one when it comes out in 'my neck of the woods' but plan to keep it only until K850 comes out. Photo's from the 850 look great!!
Posted by Sebby
I've just checked mine (6 days old) and there is no dust.
Posted by fullforce
I went and fixed mine at the service centre last week. So there is no problems getting in fixed-warranty issue. I hope they did something additional with it so there wont be any more dust. If not SE has to come out with some solution and instruct the SE service centres how to fix i permanently.
Edit:
I just checked it now and i now have two dust specks on the outer rimm of īthe camera housing and two more on the small "hatch". Hmm lets see where the might wonder off to:) So far i don't think my new dust specs are interrfearing in the shots quality but we'll see. I think that one might bee able to get ones money back if the same issue occours more than three times.
[ This Message was edited by: fullforce on 2007-10-29 15:27 ]
[ This Message was edited by: fullforce on 2007-10-29 15:28 ]
Posted by sunjivas
My phone has dust within the camera and its getting worse, i got my K850 about 2 weeks ago.
Im seriously thinking of swapping the phone to the LG KU990, I've bought the latest Sony Ericsson every year for the past 5-6years (and I'm only 18!) but I don't think I can rely on them anymore! My K800 packed up after about 14 months for no particular reason and had other problems with that phone (speaker) and previous phones.
Posted by jakontil
that's what i am afraid of mate, fixing it will only halt the dust from getting in, before more and more are coming in as it's not a fixed solution, something must be done to the shape of the camera protector
Posted by fullforce
Or they could just seal it off better. They told me there is a gasket inside, i thing between the loudspeaker grill and the camera. Byt some said that the dust enters via the lens protection window itself. And i dont think it would be a hard thing to seal it off better. I HATE when my phone doesn't function perfectly but i'll give SE a chance on this one, you know- benefit of the doubt and all that. (i also have a problem witg cracked sound in some calls but it's not a big problem. I might get it fixed)
Anyhuu if the get their shit toghter on this one(and i hope they do) we'll have a wonderfull phone. And it is that already
[ This Message was edited by: fullforce on 2007-10-29 15:49 ]
Posted by goldenface
Well I have ordered a Krusell case just incase this turns out to be a design issue and not a quality problem.
What with the dust causing joystick problems and now this, problems like this should be sorted by now. I must remember to take the vacuum cleaner to my coat pockets too.
Posted by fullforce
On 2007-10-29 16:58:41, goldenface wrote:
Well I have ordered a Krusell case just incase this turns out to be a design issue and not a quality problem.
What with the dust causing joystick problems and now this, problems like this should be sorted by now. I must remember to take the vacuum cleaner to my coat pockets too.
Wich one are you ordering? I have concluded that the best one is that one with plastic soft front and a leather hatch on the back. They have it on their website but no store got them here yet...grr it's a swedish manufacturer but hte don't have it in Sweden.
Posted by goldenface
Thats the one I have ordered, I didn't know there was another.
Posted by fullforce
Well there is crystal cases(not krussell's thogh) and those pilot(horizontal) ones and SE:s own of the same kind plus SE:s universal armwrist thingy(check their site)
Where did you order yours? I want one NOW. Buy one for med too and throw it over the sea, to Sweden!